Meon Health Practice (Highlands)

Long waits made getting help difficult

I have been experiencing nausea for several months, during which I have undergone significant weight loss and experienced two episodes of losing consciousness that required emergency department attendance. I was only able to obtain a single appointment with the practice, which came after waiting three weeks. Throughout this waiting period, I attended the emergency department twice due to fainting episodes, and subsequently received my test results after a considerable delay. I have made repeated calls to the surgery regarding additional test results and have been assured on several occasions that these would be followed up, though this has not materialised. Based on my experience, I would caution prospective patients against registering with this practice, as I would not wish others to encounter the same level of service that I have received. I would rate this practice at the lowest possible level, as I believe they fall significantly short of acceptable standards.

Receptionist dismissed my concerns without listening properly

After submitting a digital health request regarding shoulder discomfort, I was directed to attend the emergency department. Concerned about the strain on NHS services, I attempted to discuss my situation with the reception team, but was met with a rather dismissive response and told to submit another request with different answers to the questions. This approach felt unprofessional. I proceeded with a second request and was subsequently offered a telephone consultation scheduled three weeks ahead. I find this timeframe frustrating given that I'm experiencing pain from a bone-related issue. While not an acute emergency, three weeks is a considerable wait to manage ongoing discomfort before receiving clinical assessment. This matter requires hands-on evaluation rather than further discussion. Having been registered with this practice since its inception, I've noticed a significant decline in the quality of care provided. I would recommend that prospective patients consider alternative healthcare providers.

Quick appointment and prescription sorted same day

Remote consultation followed by an in-person visit completed within an hour, medication prescription processed and sent to the pharmacy, collected without delay, and treatment commenced promptly. Excellent experience 👍

Urgent requests ignored, long waits for replies

Requests for animal-related care tend to be overlooked or patients are redirected to hospital facilities rather than receiving a response, often after extended waiting periods of several hours. This pattern appears to have persisted for an extended period and seems to be deteriorating.

Felt genuinely heard and properly supported throughout

I had recent appointments at my general practice and felt compelled to leave a review. Without going into personal health details, I just want to say how refreshing the experience was. For the first time in a long time I truly felt heard. The clinician listened carefully, took my concerns seriously, investigated things thoroughly, and arranged appropriate referrals where needed. They also put together a clear treatment plan so I felt supported moving forward. People often criticise the NHS and so many patients feel their health concerns are dismissed but experiences like this remind you just how exceptional it can be when you encounter a healthcare professional who genuinely cares. I left the appointment feeling reassured and supported, which makes such a difference. Thank you for the time, care and professionalism – it really meant a lot.

Receptionists took time to understand my problem

I called the practice and spoke with a helpful and friendly member of the reception team yesterday when I was experiencing some difficulties with an online system. They were genuinely keen to assist with my problem, took their time with me, and demonstrated kindness and understanding throughout. I subsequently spoke with another receptionist who was equally warm and welcoming. They discussed my health concerns with me, and I later received a message from a clinician. The overall care I received was excellent.

Couldn't get appointment for my daughter

I have been unable to arrange an appointment for my child at this practice, and I am concerned that her health is deteriorating. Even after being directed to another local facility for assessment, I was advised to seek ongoing care from my regular GP. However, I am frustrated by the lack of engagement in addressing my child's needs. I am uncertain how to proceed when the practice does not seem willing to see my child.

Contacting the practice has become increasingly difficult

The process for getting in touch with someone or reaching a staff member has become increasingly difficult since the new system was introduced.

Quick response solved my problem today

I must say I am genuinely impressed with the level of service provided by this practice. Although I don't regularly visit in person, I have been managing some concerns recently. The support I have received has been excellent. I contacted someone this afternoon and my issue was resolved promptly.

Quick response to my admin inquiry

The practice operates excellently. I submitted an administrative question this morning and got a response back within sixty minutes. The service was outstanding and I couldn't have asked for anything better.

Reception staff helped with forms and sign-in

An excellent NHS surgery. Like all surgeries these days, they're clearly very busy. But they've demonstrated multiple times for me and my family that they're there for you when you need them. Their reception team are informed, efficient and helpful and they're more than happy to help you to complete forms, sign into systems etc. And you couldn't wish for better clinical staff – they're kind, caring, extremely knowledgeable and professional. Well done and a heartfelt thank-you to you all. The NHS is lucky to have you!

Quick response times through online booking system

My young child has been seen twice this week at the local surgery. We submitted requests through the online system and received appointment confirmations by phone within approximately half an hour on both occasions. I was initially uncertain about the practice, but since registering earlier in the year I have found the experience to be very positive overall. The clinical staff have been excellent in their care and support throughout both visits.

Thorough follow-up care identified underlying issue

I was under the care of my healthcare provider for my postnatal review appointment and I appreciated how they arranged regular blood tests for me. The second set of tests covered important markers to investigate why my iron levels weren't improving as expected. It turned out I had a deficiency that was identified through these investigations. Thank you for being thorough in looking into underlying causes rather than just treating surface-level symptoms. A practitioner who takes this approach to care is genuinely uncommon, and I'm truly grateful for it.

Felt genuinely listened to and supported throughout

I've been a patient at this practice for several years now. The care I've received has been consistently excellent across all areas. Whether dealing with various health concerns, the team has provided great support throughout. I understand that booking appointments can sometimes be challenging, but this is a widespread issue across the NHS rather than specific to this practice. I'm very grateful for the dedicated service provided by everyone there.

Struggling to reach the practice by phone

I find it extremely difficult to reach the practice by phone due to the high volume of calls being received. The website also doesn't function properly for me, which makes accessing medical support even more challenging. I'm currently unable to leave home and have children to care for, so attending a walk-in centre isn't an option. I've made multiple attempts to contact the practice but there's no facility to request a callback or any alternative way to get assistance. The automated message simply states they cannot answer calls at the moment. This situation is very frustrating and I feel the service continues to deteriorate.

Receptionist dismissed concerns without proper assessment

My wife is someone who dislikes taking up the doctor's time and is reluctant to make appointments even when unwell. Over the past 2 years she has experienced persistent neck pain, and I encouraged her to seek medical advice. When she eventually agreed, I was pleased. However, when she contacted the practice to arrange an appointment, she was unable to obtain one and was instead advised by reception staff to purchase over-the-counter pain relief from a pharmacy. Following her request for further support, she was offered a self-referral to a musculoskeletal clinic at the hospital. The appointment came through after a 3-month wait, but the clinician indicated that their options for treatment were limited. Imaging was not recommended, with the explanation that it was unlikely to be helpful. I subsequently arranged private imaging, which revealed a structural issue with the cervical spine that may account for her prolonged pain. I feel that both the GP practice and the hospital clinic fell short of the standard of care I would have expected, and I am disappointed with how her concerns were handled.

Quick help from a caring reception team

I had a positive experience with the healthcare service I received. The clinician was prompt and responsive in providing the assistance I required, demonstrating politeness and empathy throughout. The administrative team were equally supportive and attentive when I contacted them by telephone.

Long wait times and poor communication

Poor experience with the service provided

Quick response to rash with helpful photo triage system

I received excellent care when I experienced a significant skin irritation on my upper body. After trying several over-the-counter remedies without success, I attended the surgery in the afternoon, where reception staff requested that I complete an initial assessment form. Shortly after arriving home, I received a text message containing a link that allowed me to submit images of the affected area for the clinical team to review. Within approximately an hour, a clinician contacted me by phone to discuss the recommended treatment and provide guidance on its application. The prescribed medication was dispensed the following morning and has been effective in resolving the issue. I was very satisfied with the service provided.

Receptionist handled my call with genuine kindness

I called the surgery yesterday around midday and spoke with a member of the reception team. They were exceptionally helpful, demonstrating genuine kindness and understanding throughout our conversation. My information was promptly forwarded to the clinical team, and a prescription was ready at the pharmacy within an hour of my call. I am truly grateful to this staff member for treating me with such dignity and respect. Their efforts went well beyond what was expected, and I very much appreciate the thoughtful support they provided.