Meon Health Practice (Highlands)

Reception handled the emergency finger injury well

My partner attended the surgery with a significant finger injury and we would like to express our appreciation to the reception team, nursing staff, and the clinician for their swift response. It exemplified the NHS functioning at its finest.

Appointment text missing link, long phone wait

Received a text message with an appointment time and instructions to use a link if unable to attend, but the link was not included. Called the practice and reached position 2 in the queue before the call disconnected. Drove to the surgery and showed the message to staff member, who explained that the call had been dropped. Currently waiting for a callback from the doctor after spending nearly an hour attempting to reach the practice by phone.

Helpful clinicians but frustrating booking system

Excellent clinical staff, but the administrative side needs improvement. The online appointment booking system is no longer available.

Phone staff were dismissive and unhelpful throughout

The practice has deteriorated significantly since the change in management. The situation appears to be getting progressively worse. The reception staff come across as somewhat unwelcoming and dismissive from the initial contact, and they seem to act as though they hold considerable authority. Accessing care when needed is increasingly difficult. Appointment availability is extremely limited. Getting through by phone feels entirely dependent on chance. With work commitments starting early in the morning, it's not feasible to queue at the practice entrance to complete paperwork and hope for an available slot that day. It's unclear why regulatory oversight hasn't intervened. Prior to the management change, securing an appointment was straightforward and without difficulty.

Understaffed but genuinely helpful and pleasant

Similar to many general practices, this surgery faces challenges and occasional staffing difficulties. However, the team appears committed to doing their best, and all the staff members I have encountered have been courteous and supportive.

Phone system keeps cutting you off

The appointment system appears to undergo frequent changes, and the telephone service frequently disconnects calls. The morning registration process requires attendance at 8am to complete forms distinguishing between urgent and routine needs. The reception staff seem to be managing with limited resources, operating on a day-to-day basis without clear arrangements for patients unable to attend early morning appointments. There is no digital assessment option available. Overall, the current system does not appear to meet patient needs effectively.

Impossible to book an appointment here

This practice has been disappointing to use. It has been difficult to secure appointments due to high call volumes during peak times.

Reception staff sorted my problem immediately

Attempted to contact via telephone without success, so visited the reception desk instead where the staff proved to be quite supportive. My issue was resolved promptly on that visit.

Felt listened to and genuinely cared for

Had a wonderful experience with the nursing staff who took the time to listen to my concerns. Much appreciated!