Spa Medical Centre

Devastating medical negligence during my pregnancy loss

I sensed complications with my pregnancy when my HcG levels were declining. I requested hormone tests to check HcG and PdG, but was initially reassured not to be concerned. I persisted in my belief that something was amiss, and they finally consented to schedule the necessary blood work. However, they failed to follow through on their commitment, and no tests were ever arranged. Tragically, I experienced a miscarriage shortly afterward. I am overwhelmed with grief and find myself without words to express my profound sorrow.

Worst medical practice ever terrible service

These people are absolutely terrible. They consistently reschedule or cancel appointments without any consideration, and they completely ignore patient concerns and preferences. If the rating system allowed it, I would give them the lowest possible score.

Terrible nhs service leaves patients feeling abandoned and helpless

Absolutely no patient care when you're unwell. They claim to inform you, but what's the purpose? Being part of the NHS seems pointless. Disgraceful.

Exceptional medical care with compassionate staff

I cannot emphasize enough how excellent this medical practice is. Whenever I need a consultation, I can consistently secure a same-day telephone appointment, and when necessary, I've been promptly scheduled for follow-up visits with a physician. The reception staff are consistently warm, understanding, and professional, always treating me with the utmost courtesy whether I'm scheduling an appointment or seeking medical guidance.

Horrific experience with incompetent and negligent doctor

The absolute most dreadful and distressing surgical experience I have ever undergone. I strongly caution against selecting Dr. Tim Knight, as he demonstrates shockingly substandard medical conduct and grossly inadequate professional standards.

Terrible customer service at medical clinic

Seriously? A receptionist playing doctor? That's absolutely ridiculous.

Worst product ever disappointing and frustrating

Absolutely terrible service that falls far below any acceptable standard. I wouldn't even recommend giving this a single point of rating. Completely disappointing from start to finish.

Exceptional dental care with friendly staff

The front desk staff consistently provide exceptional assistance. I've consistently received top-notch care from everyone at this facility.

Spa medical centre failed me and my family

Extremely subpar healthcare service. For half a decade, they've neglected my son's health checks and blood tests, dismissing concerns with a casual "kids are healthy" comment, even when chest pain was present. For years, I've been forced to chase test results during specific, inconvenient calling hours that conflict with work schedules. Getting through requires approximately 45 attempts and consumes around an hour of time. Most bewildering is their special phone line for Punjabi-speaking patients. Are we in Punjab? This country hosts a diverse population, yet they provide language-specific services only for one group. Booking a doctor's appointment is practically impossible. Morning calls rarely guarantee availability, and after 45 frustrating minutes on hold, you're often left without a consultation slot. Even scheduled appointments might not materialize with a callback. Prescription ordering is equally incompetent - they've repeatedly submitted incomplete medication requests by failing to review entire documents. When confronted about these systematic failures, their response is to remove patients from their practice instead of addressing service deficiencies. After five years, I received a single letter suggesting I find alternative medical care, effectively acknowledging their own inadequacies. "Absurd" perfectly encapsulates the Spa Medical Centre experience.

Worst purchase ever avoid at all costs

Absolutely terrible.

Terrible customer service with endless waiting times

Even when you're first in line during a phone call, you're still left waiting for a minimum of 5 minutes without any meaningful response. In my view, their service desperately requires improved organizational structure and management. The overall quality is subpar.

Worst medical experience ever terrible doctor nightmare

Dr Knight has completely destroyed my chances of receiving competent medical care elsewhere. This is a terrible medical practice that disregards patients' concerns, and one physician even had the audacity to mock me. I strongly advise avoiding this clinic at all costs, as they seem more intent on causing harm than providing genuine medical treatment.

Terrible medical care that left me traumatized

The most horrendous encounter I've ever had with medical professionals and their staff. As a 47-year-old parent, I visited the clinic three times within a week with my two children under 12 years old to receive medical care. During the third visit, I was interrogated about my mask, and when I explained my exemption, my family was harassed and turned away. Dr. Knight, who had seen me just days earlier and scheduled these appointments, forcibly removed us from the surgery. Neither he nor his receptionists were wearing masks, despite their demands. I have documented evidence of this entire discriminatory incident on video. They absolutely do not deserve any rating - may they face divine consequences for their appalling behavior.

Dangerous medication mix puts patients at serious risk

Desperate to give zero rating. This medical practice seems intent on endangering patients by prescribing sertraline and nortriptyline concurrently, a potentially hazardous combination. I am absolutely reporting them to the appropriate regulatory body for a thorough investigation. 👎👎👎 Transferring my care to croft medical centre.

Terrible healthcare experience with unhelpful doctors

Relocated from Scotland to England, and the medical care hasn't improved. The reception staff are pleasant when speaking on the phone, but the doctors are frustrating. When I contacted them about my symptoms, they immediately attributed it to COVID, despite my multiple negative test results. They insisted I isolate for an additional three days, which I found completely unreasonable. As a result, I'm planning to switch to a different medical practice.

Lifesaving medical practice with compassionate care

I'm truly delighted to have discovered this medical practice after experiencing numerous disappointments previously. They were incredibly accommodating when I relocated, and Dr. Knight along with the entire staff consistently demonstrate warmth and professionalism. What's particularly excellent is that I can typically arrange a same-day telephone consultation with a physician, which is incredibly convenient!

Worst medical experience ever with terrible diagnosis

Utterly let down! Endured a month of high fever and persistent cough before receiving appropriate medication. Encountered another frustrating incident requiring an MRI prescription in the UK after sustaining an injury in Italy, and despite presenting comprehensive documentation from the Italian emergency room, the physician refused to conduct a thorough examination. Consequence: experienced a fall during an ordinary walk, contrary to the doctor's claim that I could even climb. 5 stars solely for the compassionate nurse.

Great gp that actually listens and helps

I've typically encountered disappointing interactions with general practitioners, but this medical practice is exceptional. Upon registering, I quickly secured an appointment with an outstanding doctor who was attentive and immediately took the necessary actions to address my concerns. An additional bonus is their user-friendly online booking system, which makes scheduling incredibly convenient.