Patient feedback reveals a mixed experience at the practice, with strong appreciation for clinical care and nursing staff contrasting sharply with persistent concerns about reception and administrative functions. Medical professionals, particularly nursing and phlebotomy services, consistently receive praise for compassion, technical skill, and responsiveness to patient needs. The modern facility environment is frequently highlighted as clean, welcoming, and well-organised.
However, reception experience emerges as a significant weakness, with multiple patients reporting rudeness, dismissive attitudes, poor communication, and failure to follow up on promised callbacks. Appointment scheduling presents ongoing difficulties, with patients describing lengthy waits, vague booking processes, and lack of appointment reminders, whilst medication processing delays and documentation mishandling have caused genuine distress to some patients. The practice demonstrates capability in delivering high-quality clinical care and maintaining a professional environment, yet administrative inconsistencies and reception staff conduct undermine the overall patient experience and erode confidence in service reliability.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience at the practice, with strong appreciation for clinical care and nursing staff contrasting sharply with persistent concerns about reception and administrative functions. Medical professionals, particularly nursing and phlebotomy services, consistently receive praise for compassion, technical skill, and responsiveness to patient needs. The modern facility environment is frequently highlighted as clean, welcoming, and well-organised.
However, reception experience emerges as a significant weakness, with multiple patients reporting rudeness, dismissive attitudes, poor communication, and failure to follow up on promised callbacks. Appointment scheduling presents ongoing difficulties, with patients describing lengthy waits, vague booking processes, and lack of appointment reminders, whilst medication processing delays and documentation mishandling have caused genuine distress to some patients. The practice demonstrates capability in delivering high-quality clinical care and maintaining a professional environment, yet administrative inconsistencies and reception staff conduct undermine the overall patient experience and erode confidence in service reliability.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Emmanuel O.
one year ago
Great!
Amazing service beyond my expectations
This was absolutely fantastic! Much appreciation.
John B.
one year ago
Excellent!
Stellar support during my surgical recovery journey
The medical support and post-operative care I've received following my significant surgical procedure has been truly top-notch.
Docia E.
one year ago
Excellent!
Exceptional alterations with caring and personalized service
During my appointment for dress alterations, I experienced exceptional customer service characterized by sincere care and meticulous attention. My heartfelt appreciation goes to Kim!
R S.
one year ago
Excellent!
Exceptional customer service with kim
I'm truly grateful for Kim's attentiveness and exceptional patience during our conversation. Her understanding and supportive approach made our interaction a pleasant and meaningful experience.
Sam B.
one year ago
Excellent!
Excellent service with caring professional
Excellent experience. Kim provided top-notch service and was very attentive during my visit.
Olakunle A.
one year ago
Excellent!
Compassionate care from an amazing physician
The physician is extremely pleasant and approachable
Luke G.
one year ago
Excellent!
Speedy solution for my cleaning needs
Quick and efficient
Tutor O.
one year ago
Excellent!
Great medical care with compassionate staff
The medical facility has made significant strides recently. The personnel are exceptionally compassionate. My interactions have been favorable due to the physicians' attentive care. Whenever I require consultation, they make every effort to schedule me with my preferred doctor. My appreciation goes out to them.
Matthew G.
one year ago
Excellent!
Amazing healthcare that actually cares about patients
From my personal perspective, this healthcare provider comes remarkably close to an ideal medical experience. While absolute perfection doesn't exist, they've consistently demonstrated exceptional service. Their staff has been incredibly supportive, and scheduling appointments has been seamless and stress-free.
Yakov K.
one year ago
Great!
Helpful pharmacist saves the day at my gp practice
I recognize that general practice clinics can feel somewhat impersonal. I haven't personally encountered my designated doctor. However, whenever I have a medical query, I complete the digital form and typically receive a prompt reply. I want to highlight David, the practice pharmacist, who has been exceptionally attentive regarding my blood pressure. He has proactively collaborated with me to optimize my medication regimens and effectively manage my blood pressure levels.
Morty S.
one year ago
Bad!
Terrible healthcare experience with unhelpful doctor
Terrible experience. Scheduling an appointment is a nightmare. After struggling to secure a slot, the physician completely dismissed my persistent medical concerns. Steer clear of this place at all costs.
Mm K.
one year ago
Excellent!
Exceptional care from a compassionate and attentive gp
A few weeks back, I completed a triage questionnaire. Remarkably, the general practitioner reached out to me immediately, displaying exceptional compassion and expertise that quickly put my mind at ease. As committed as he initially stated, he reconnected with me precisely when he said he would, following up exactly as planned. Having insider experience working within a medical practice and fully appreciating the intense pressures healthcare professionals face, I was genuinely amazed by the outstanding quality of care I received.
Debby D.
one year ago
Bad!
Terrible medical care that could risk patient health
I am utterly frustrated with the medical services at Springfield Practice. Their approach to patient care is shockingly indifferent, with no sense of immediacy for those requiring medical attention. The appointment scheduling was an endless ordeal, taking weeks before I could even be seen, and their apparent lack of concern about potential health risks during this waiting period was deeply troubling. The complete disregard for patient welfare is absolutely inexcusable. I cannot emphasize enough how strongly I advise against seeking treatment at this facility, as their level of service is dismally inadequate!
Alexandra W.
one year ago
Excellent!
Exceptional local healthcare with compassionate community focus
A truly dependable medical center that has consistently demonstrated a strong commitment to both community involvement and staying current with modern healthcare approaches. Throughout my extensive experience with this practice—spanning over 15 years and including care for my entire family—I can genuinely affirm that they have been nothing short of exceptional.
Molly E.
one year ago
Excellent!
Fantastic service from spring hill every time
Spring Hill has truly impressed me! My interactions have been fantastic, both through their convenient online booking system, which offers swift responses, and during in-person visits where the front desk staff have been incredibly friendly and supportive.
Amerjeet S.
one year ago
Excellent!
Best nurse ever compassionate and professional care
Kudos to Kim for her exceptional skill during my blood draw and her ability to put me at ease - she truly stands out as the top-tier nurse in the entire department 🥇
Ewelina D.
one year ago
Great!
Amazing tutor who truly understands learning
Monica provided an absolutely fantastic experience and exceeded all expectations!
Alice G.
one year ago
Excellent!
Great medical team with warm and welcoming care
Welcoming medical facility with compassionate physicians and personnel who excel at clear, supportive communication both during phone interactions and face-to-face encounters.
Alexandra P.
one year ago
Excellent!
Fast relief with amazing medical care
Fantastic experience! Secured a prompt consultation and the physician was exceptional.
Julia G.
one year ago
Excellent!
Fantastic nurse made my vaccination a breeze
I had a wonderful visit to this medical practice! The nurse who gave me my vaccinations, Shiraaz Ebrahim, was absolutely fantastic! Extremely personable, compassionate, supportive, and he put me completely at ease during the injection :) he definitely deserves recognition!!!