Patient Experience Summary

Patient feedback reveals a mixed experience at the practice, with strong appreciation for clinical care and nursing staff contrasting sharply with persistent concerns about reception and administrative functions. Medical professionals, particularly nursing and phlebotomy services, consistently receive praise for compassion, technical skill, and responsiveness to patient needs. The modern facility environment is frequently highlighted as clean, welcoming, and well-organised.

However, reception experience emerges as a significant weakness, with multiple patients reporting rudeness, dismissive attitudes, poor communication, and failure to follow up on promised callbacks. Appointment scheduling presents ongoing difficulties, with patients describing lengthy waits, vague booking processes, and lack of appointment reminders, whilst medication processing delays and documentation mishandling have caused genuine distress to some patients. The practice demonstrates capability in delivering high-quality clinical care and maintaining a professional environment, yet administrative inconsistencies and reception staff conduct undermine the overall patient experience and erode confidence in service reliability.

Appointment

71.38 %
Great

Reception

68.22 %
Great

Cleanliness

85.00 %
Excellent

Care

82.15 %
Great

Respect

73.91 %
Great

Seen on time

76.54 %
Great

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AR

Ali R. Google one year ago

Rating

Excellent!

Amazing care and exceptional surgical team

Absolutely endorse this surgical procedure. The entire team is exceptional and incredibly hospitable. A special mention to Kim for consistently delivering top-notch care.

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BF

Bruce F. Google one year ago

Rating

Bad!

Prescription delays continue to frustrate desperate patient

It's the recurring issues with this medical practice. Yet again, I find myself without critical medication because someone appears indifferent to processing repeat prescriptions in a timely manner. I've been assured three separate times that my prescription would be dispatched immediately, yet I remain empty-handed. Such conduct is thoroughly unprofessional and unacceptable.

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SB

Sharon B. Google one year ago

Rating

Poor!

Rude receptionist ruins potential medical experience

I was anticipating a call yesterday evening from Jaba, a receptionist who was incredibly discourteous. She claimed she had called, and when I explained that I never received the call, she became argumentative, stating "whether you received it or not is irrelevant, I called." Upon requesting to talk to a manager, she flatly refused, saying no manager was available, and continued to argue in a supremely dismissive manner. She insisted I bring in my sample, despite my samples having been with them for over three days. She claimed someone would call me this morning, so I informed my managers and kept my phone nearby. No call came. The front desk service was absolutely terrible. In contrast, the nurses and doctors were excellent.

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ED

Eve D. Google one year ago

Rating

Excellent!

Friendly and efficient blood test experience

Kim conducted my blood draw with exceptional care and efficiency today. The entire process was delightful and swift! I'm thoroughly satisfied.

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ZS

Zakkaria S. Google one year ago

Rating

Bad!

Terrible service and disrespectful customer support

I've been under the weather for several days now. I reached out to the receptionist who was meant to return my call. I kept the phone volume high, waiting. When it rang, I went to answer, but the receptionist abruptly disconnected. Instantly, I got a text claiming they tried calling me twice without success. They suggested I call back if I still wish to communicate. The audacity is remarkable. They barely made an attempt to contact me. They couldn't even allow the phone to ring properly, let alone make multiple genuine callback attempts.

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EE

Emme E. Google one year ago

Rating

Excellent!

Painless and professional phlebotomy at its finest

Kim drew my blood and the process was so smooth that I barely noticed the needle's insertion! Much appreciation!

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MB

Marlyse B. Google one year ago

Rating

Excellent!

Exceptional nurse with outstanding compassionate care

Nurse Shiraz demonstrates exceptional professionalism that truly stands out. I would absolutely want him as my nurse again due to his incredible compassion and unparalleled bedside manner. He represents the pinnacle of nursing excellence and undoubtedly deserves a perfect rating. I firmly believe every medical facility would benefit immensely from having a nurse with his remarkable skills and dedication. I feel incredibly fortunate to have been under his remarkable care.

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RL

Rosie L. Google one year ago

Rating

Excellent!

Life-changing procedure with exceptional medical care

Outstanding surgical experience. Dr Kiela consistently demonstrates compassion, attentiveness, and exceptional skill. The supporting staff, including nurses and front desk personnel, are equally impressive and professional.

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MM

Maxine M. Google one year ago

Rating

Excellent!

Friendly receptionist made my day awesome

Just had an outstanding interaction with a receptionist who demonstrated exceptional professionalism. Her customer service was top-notch, and I was genuinely impressed. As a bonus observation, her hairstyle was particularly stylish 🙂

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MT

Michela T. Google one year ago

Rating

Excellent!

Skilled nurse makes blood draw a breeze

Kim demonstrated exceptional skill and compassion. I want to specifically highlight her expertise in locating my veins effortlessly and ensuring a completely pain-free experience, which is typically a challenging process for me.

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AF

Aoife F. Google one year ago

Rating

Excellent!

Great service and comfort at spring hill practice

My inaugural visit to Spring Hill Practice was delightful. Dr Baron was incredibly helpful, explaining each step of the implant removal process, which helped calm my nerves. The procedure was swift and completely painless - I realized my initial anxiety was unwarranted. The practice struck me as both welcoming and professional, and I'm certain I'll return in the future.

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MP

Miss P. Google one year ago

Rating

Excellent!

Compassionate nurse makes healthcare a pleasure

The male healthcare professional at Springhill Practice is exceptional. He consistently demonstrates a compassionate, competent, and considerate approach to patient care.

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LW

Lupus W. Google one year ago

Rating

Bad!

Terrible customer service at medical clinic

My grievance stems from an incident at the reception six months back on their previous premises. Despite waiting for seven minutes, no staff member acknowledged my presence. However, when two young women arrived after me, the receptionist immediately attended to them, completely disregarding my existence as if I were invisible. I departed, still experiencing significant pain and with my left hand severely swollen. I had simply arrived to honor a scheduled appointment, yet no one followed up or explained why I was not seen. I'm now hesitant about visiting their new facility, concerned I might once again be ignored and dismissed.

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ER

Eleana R. Google one year ago

Rating

Excellent!

Compassionate nurse made my healthcare experience incredible

Dear Shiraaz (Nurse), I want to express my deepest appreciation for the exceptional assistance and compassion you demonstrated during my recent consultation at the medical clinic. Your warm demeanor and genuine helpfulness truly enhanced my entire experience. The comfort of knowing I have access to such supportive care whenever needed is incredibly valuable, and I feel truly blessed to have received such remarkable treatment through your professional and empathetic approach. Thank you once more for the extraordinary level of service you provided. Your dedication genuinely makes a meaningful difference.

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AO

Ashake O. Google one year ago

Rating

Excellent!

Compassionate care with a skilled and gentle touch

Dr. Isobel performed my procedure this morning, and it was completely comfortable. Her communication was top-notch, helping me feel relaxed and calm during the entire process. The Spring Hill Practice is truly exceptional, offering superior medical care that consistently impresses me. From the skilled doctors and physicians to the welcoming reception staff, every interaction has been remarkable. I'm thrilled I chose this practice and would enthusiastically encourage others to benefit from their extraordinary level of service.

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NC

Natasha C. Google one year ago

Rating

Excellent!

Exceptional care at spring hill medical practice

I've been receiving care at Spring Hill Practice for nearly a decade... Dr Angel serves as my primary physician and has been incredibly supportive in managing my long-term medical condition, while Shiraz, the outstanding nurse, consistently helps me maintain an optimistic outlook regarding my general wellness, body weight, and contraceptive needs. I wholeheartedly endorse Spring Hill to anyone seeking compassionate and comprehensive healthcare.

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AA

Anonymous A. Google one year ago

Rating

Bad!

Dangerous medical incompetence threatens patient health and safety

The surgical team of Shiraz, Kim, Grant, Paula, and Dr. Angel is performing the procedure. Agnieszka engages in manipulative tactics and is unsuitable for a leadership role. The primary physician missed diagnosing pneumonia, and patients should steer clear of them entirely. Review update: I ultimately departed from Spring Hill. During this transition, they misplaced the majority of my documentation, including my critical list of mental and neurological health medications. This oversight resulted in me being without essential medication for more than a month. The resulting stress and their deliberate lack of assistance to rectify their error caused me to experience a severe epileptic seizure.

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AK

Abraham K. Google one year ago

Rating

Excellent!

Compassionate pharmacist makes healthcare feel personal

I want to emphasize that after my encounter with Mr. David Abioye, the pharmacist at Spring Hill Practice, I genuinely feel there is a healthcare professional who truly cares about his patients, offering compassionate assistance and service with sincere dedication! I hope more professionals like him will emerge in the field. I extend my warmest wishes for his continued success and bright future! Warm regards, Rabbi Abraham Kornik

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CS

Chris S. Google one year ago

Rating

Excellent!

Spacious and clean practice room exceeded expectations

Crisp, Pristine, and Spacious, I'm thoroughly impressed with this new facility. The environment feels refreshing and provides ample room for activities.

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HJ

Hannah J. Google one year ago

Rating

Excellent!

Amazing doctor and modern medical facility

Shiraz demonstrated exceptional compassion and understanding while administering my vaccinations. He was absolutely wonderful! The medical facility's new location is also impressively designed and modern!

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Patient Experience Summary

Patient feedback reveals a mixed experience at the practice, with strong appreciation for clinical care and nursing staff contrasting sharply with persistent concerns about reception and administrative functions. Medical professionals, particularly nursing and phlebotomy services, consistently receive praise for compassion, technical skill, and responsiveness to patient needs. The modern facility environment is frequently highlighted as clean, welcoming, and well-organised.

However, reception experience emerges as a significant weakness, with multiple patients reporting rudeness, dismissive attitudes, poor communication, and failure to follow up on promised callbacks. Appointment scheduling presents ongoing difficulties, with patients describing lengthy waits, vague booking processes, and lack of appointment reminders, whilst medication processing delays and documentation mishandling have caused genuine distress to some patients. The practice demonstrates capability in delivering high-quality clinical care and maintaining a professional environment, yet administrative inconsistencies and reception staff conduct undermine the overall patient experience and erode confidence in service reliability.

Appointment

71.38 %
Great

Reception

68.22 %
Great

Cleanliness

85.00 %
Excellent

Care

82.15 %
Great

Respect

73.91 %
Great

Seen on time

76.54 %
Great
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