Spring Hill Practice
Great! (85 reviews)
Great! (85 reviews)
Patient feedback reveals a mixed experience at the practice, with strong appreciation for clinical care and nursing staff contrasting sharply with persistent concerns about reception and administrative functions. Medical professionals, particularly nursing and phlebotomy services, consistently receive praise for compassion, technical skill, and responsiveness to patient needs. The modern facility environment is frequently highlighted as clean, welcoming, and well-organised.
However, reception experience emerges as a significant weakness, with multiple patients reporting rudeness, dismissive attitudes, poor communication, and failure to follow up on promised callbacks. Appointment scheduling presents ongoing difficulties, with patients describing lengthy waits, vague booking processes, and lack of appointment reminders, whilst medication processing delays and documentation mishandling have caused genuine distress to some patients. The practice demonstrates capability in delivering high-quality clinical care and maintaining a professional environment, yet administrative inconsistencies and reception staff conduct undermine the overall patient experience and erode confidence in service reliability.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience at the practice, with strong appreciation for clinical care and nursing staff contrasting sharply with persistent concerns about reception and administrative functions. Medical professionals, particularly nursing and phlebotomy services, consistently receive praise for compassion, technical skill, and responsiveness to patient needs. The modern facility environment is frequently highlighted as clean, welcoming, and well-organised.
However, reception experience emerges as a significant weakness, with multiple patients reporting rudeness, dismissive attitudes, poor communication, and failure to follow up on promised callbacks. Appointment scheduling presents ongoing difficulties, with patients describing lengthy waits, vague booking processes, and lack of appointment reminders, whilst medication processing delays and documentation mishandling have caused genuine distress to some patients. The practice demonstrates capability in delivering high-quality clinical care and maintaining a professional environment, yet administrative inconsistencies and reception staff conduct undermine the overall patient experience and erode confidence in service reliability.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Helen N.
one year ago
Excellent!
Amazing surgical team with top-notch service
Absolutely outstanding procedure that continues to impress. I visited today and was blown away. The front desk staff are simply top-notch. Keep up the incredible work!!
Andrew E.
one year ago
Excellent!
Excellent service with a warm smile
Extremely courteous and welcoming.
Aamir B.
one year ago
Excellent!
Reliable healthcare with caring staff at spring hill
I've been a patient at Spring Hill for several years, and they've consistently provided good service. Their appointments are typically punctual, and they offer swift assistance. The Accurx system functions smoothly through the NHS app. I encountered one problematic incident in February where a doctor disregarded my health concerns. I was suffering from sinusitis and had inexplicably lost over 5kg without any lifestyle changes, among other symptoms. The doctor dismissively claimed "it's just the gym" and stated he didn't have time to address all my symptoms, instructing me to book another appointment. This approach left me feeling discouraged, and I ultimately did not return. I'm still experiencing these symptoms, but my recent visit has been excellent. I didn't encounter that previous doctor again. The staff remain helpful and responsive. Their online system is efficient, and priority patients can often secure same-day appointments depending on case urgency. Kim performed my blood test - she was friendly, efficient, and ensured the process was as painless as possible. Her extensive experience was evident. My most positive interactions have been with Kim, Dr. Baron, Dr. Patel, Zoe, and the short-haired receptionist (whose name I unfortunately never caught). I'm certain many other staff contribute to the practice's smooth operations, but these are the individuals I've personally interacted with. Despite the previous anomalous issue, I recognize how fortunate I am to have access to such a dedicated healthcare team at Spring Hill, which is why I'm confidently giving them 5 stars.
Umut E.
one year ago
Excellent!
Great service with a smile
Supportive and welcoming
Max S.
one year ago
Excellent!
Fantastic service from david solved my problem fast
David went above and beyond with exceptional customer service. He was punctual in returning my call as promised and efficiently resolved my issue. I can't praise his assistance enough and strongly endorse his work.