Springbank Surgery

Waiting times and result delays need improving

The waiting times for appointments appear to be increasing, with a higher proportion being conducted remotely. When direct contact proves difficult, results should be communicated through alternative methods such as postal delivery rather than leaving patients without information. A month-long delay in receiving results feels excessive and causes unnecessary concern.

Felt listened to and genuinely cared for

I really valued the compassionate and patient approach shown during my appointment. The clinician demonstrated genuine dedication and enthusiasm, making a real effort to address my concerns thoroughly and clearly. Their medical expertise was evident throughout the consultation. I'm very grateful for the care provided.

Felt genuinely listened to and valued

I had a wonderful experience at my appointment. The clinician was attentive and made me feel genuinely appreciated, taking the necessary time to provide thorough support and care. I'm very grateful for the assistance received.

Reception staff made me feel genuinely welcomed

I rate this medical practice exceptionally highly, and I do not offer such praise without good reason. The care I am receiving demonstrates such professionalism and warmth that it consistently surpasses what I anticipate. Without exception. Each visit leaves me feeling completely satisfied, confident that the clinical team members I have consulted have given their absolute best. As I have mentioned, the standard of service is truly exceptional.

Lucky to have found this practice

This is the finest medical practice I have had the privilege of being registered with. I consider myself fortunate to reside within the practice's service area.

Friendly reception made me feel welcome

Excellent general practice facility.

Friendly reception made the visit pleasant

Excellent

Easy to book appointments for children

The medical practice provides excellent service. I find it straightforward to arrange appointments for my children. The clinical team and support staff are consistently helpful and attentive.

Helpful reception staff and quick medication responses

The practice provides excellent service across all areas. Both front desk personnel and clinicians deliver high-quality care. Requests for prescriptions are handled efficiently, and patients receive timely telephone updates regarding their appointments.

Friendly staff who handle requests promptly

The entire team, including receptionists, nursing staff, and clinicians, demonstrated genuine friendliness and professionalism. Communication over the phone was helpful and responsive, with requests being processed promptly. The practice's partnership arrangement ensures good availability, making it straightforward to secure appointments when required. Much appreciated.

Helpful staff and good range of services

Outstanding medical practice offering a comprehensive range of healthcare services and therapeutic options. The team members are among the most professional and capable in the local area, in my view.

Pleasantly surprised by rural practice care

This is the finest medical practice I have ever attended. I previously lived in another part of the country and was apprehensive about the quality of care when relocating to a more rural area. My concerns proved to be unfounded. The entire team at the practice is excellent.

Phone calls answered quickly and helpfully

I recently relocated to the area and registered with the practice during early pregnancy. Since joining, I've experienced prompt processing of a medication request submitted online, and on the two times I've needed to arrange appointments by telephone, my calls were answered quickly and handled by friendly staff members. This is a wonderful practice and I feel fortunate to have access to such a service locally.

Friendly reception made the visit straightforward

Outstanding care and support

Caring doctors let down by phone system

The medical staff are excellent and demonstrate genuine compassion. However, the telephone system can be inconsistent, with the quality of service varying depending on who answers the call and their availability.

Felt genuinely listened to and cared for

Always received excellent care.

Professional service with convenient appointment times

Outstanding healthcare facility. Highly professional team members across all areas. Successfully offers accessible and prompt appointment availability.

Welcoming practice that listens to patients

Excellent neighbourhood clinic offering a friendly and inviting environment.

Home visit arranged quickly for anxious patient

I appreciate the home visit provided for my elderly relative. The clinical team demonstrated an excellent approach when attending to a worried patient during their post-operative period, and the appointment was arranged very promptly.

Helpful staff who really listened to us

The practice consistently exceeds expectations. We couldn't have asked for superior care or more pleasant interactions with the team. We are deeply grateful for the excellent support provided to our entire family.