Springfield Surgery

Compassionate doctor saves the day with care

My spouse consulted Dr. George today as an urgent case following a stroke on September 1st. Characteristically, Dr. George demonstrated remarkable compassion, provided clear explanations, maintained a supportive demeanor, and showed genuine care. We feel incredibly fortunate to have her as our healthcare provider at Springfield Surgery. Our heartfelt gratitude to Dr. George 💜

Caring doctors who truly listen and help

The medical professionals at Springfield Surgery are exceptional. They demonstrate compassion, warmth, and provide swift, comprehensive care for their patients. Much appreciation!

Compassionate doctors who truly care about patients

Each physician at this medical practice is absolutely outstanding. They demonstrate genuine compassion, warmth, carefully listen to patients, and conduct comprehensive examinations. Their attentiveness has allowed them to detect potential health issues in the early stages, which has been critically important for my relatives' well-being. I feel immensely thankful that these particular general practitioners are responsible for my family's healthcare.

Compassionate care during our most challenging times

A fantastic group of doctors and medical staff who consistently demonstrate compassion. They provided exceptional support and care throughout my family's challenging cancer journey, treating my husband and son with remarkable professionalism and kindness.

Exceptional care at springfield surgery clinic

Throughout my long-standing relationship with Springfield Surgery, from its inception, I've consistently been impressed by the exceptional quality of care. The entire team demonstrates remarkable expertise, maintaining a high standard of professionalism while showing genuine compassion. Moreover, the physicians are truly dedicated, always striving to secure the most optimal medical solutions for those under their treatment.

Great service with caring and efficient team

I've consistently had positive interactions at this practice. The staff are courteous and welcoming. This morning, I called early and was able to secure an urgent consultation within an hour. Every time I visit, I feel genuinely heard and the consultations never feel hurried. Additionally, their digital platform for managing administrative tasks like prescription renewals is impressively user-friendly.

Dangerous discharge fails patients with mental health needs

Extremely disappointing experience. Locum physicians hastily releasing a mental health patient simply for being vocal, which demonstrates a complete lack of professionalism. There are clearly superior medical practitioners available in this region who would handle such situations with more compassion and understanding.

Exceptional care with compassionate medical professionals

The medical team here consistently demonstrates exceptional interpersonal skills, with doctors, nurses, and front desk personnel all displaying warmth and respect. Unlike my past experiences with healthcare providers, I've never felt belittled or patronized by the staff. This practice comes with my highest endorsement for both the quality of care and the professionalism of their team.

Flexible service that truly understands customer needs

Always incredibly accommodating in my experience. They make a genuine effort to align with your schedule and requirements.

Compassionate care that truly makes a difference

A compassionate medical facility that responds promptly and provides attentive care, which has been my experience with this practice.

Fantastic service from caring medical professionals

Don't pay attention to the critical comments! This general practitioner has consistently exceeded expectations over time. The personnel are exceptionally courteous and professional.

Terrible medical practice with dangerous negligence

I've observed a significant decline in this medical practice's standards throughout my time here. There's a MASSIVE corresponding problem with their inability to respond to emails promptly. Particularly concerning my mental health medication, I've been left without essential prescriptions so frequently that I can't even keep track anymore. It's COMPLETELY unacceptable! I'm constantly having to chase the hospital pharmacy and manage my own health care. Their diagnostic approach is extremely unsatisfactory, and I feel they're not providing the comprehensive care required. I've reached my absolute limit and will definitely be changing my GP. Moreover, I experienced direct discrimination from the primary practitioner when I brought my child in with a head injury. Despite my genuine concern for my child's wellbeing, I was threatened with social services involvement... simply for being a caring parent and doing what any responsible guardian would do! HOW UTTERLY RIDICULOUS IS THAT! Absolutely appalling service

Worst customer service ever at this place

The front desk staff demonstrates incompetence and displays an unpleasant demeanor, making for a highly unsatisfactory customer interaction.

Celebrating holiday freedom after years of dedication

Dr. Walton is finally taking a break this Christmas after five consecutive years of working through the holiday! What a fantastic and well-deserved respite!

Fast and efficient medical care at its best

My experience at Springfield surgery was top-notch, with the entire process from dropping off my sample to getting a call from the physician about results and obtaining antibiotics happening in under 5 hours, which was impressively swift and efficient.

Worst medical practice ever with terrible customer service

Following our initial acceptance and enduring a 30-minute wait outside to provide identification and address verification, we received a phone call three weeks later informing us that we cannot use this medical practice due to living too far away. We reside merely 0.8 miles from the surgery! Moreover, the telephone receptionist delivering this news was unquestionably the most discourteous individual we've ever encountered. Her customer service skills are utterly non-existent - this is the same staff member who previously left us standing outside while attempting to submit our documentation! My wife is overdue for her cervical screening, and my two-year-old daughter requires medical attention. Now, we must all register with another medical practice. This situation is an absolute and complete embarrassment.

Worst medical practice ever experienced

I've been attempting to access this medical practice for four years, yet I've never successfully secured an appointment with any healthcare professional. Despite repeated promises of a return call, I've consistently been left waiting. It's absolutely unbelievable that this is supposed to be a legitimate medical facility.

Terrible first impression at this medical practice

Appalling customer service at this medical facility. The front desk personnel displayed an unacceptable demeanor, abruptly ending our phone conversation. As a first-time patient, I'm completely turned off and will be seeking care elsewhere.

Terrible reception ruins great medical practice

The reason this medical center falls short of a perfect rating is the delightful doctors and general practice nurse. Sadly, the reception staff are absolutely dreadful - I've never encountered such an unpleasant, invasive, and unprofessional group before. Their behavior significantly undermines what would otherwise be a solid healthcare practice.

Worst medical experience ever terrible healthcare nightmare

Absolutely dreadful surgical experience. Scheduling an appointment was a complete ordeal. The reception team is unbearable - utterly unprofessional and lacking any semblance of customer service. The physicians are equally terrible, coming across as condescending and dismissive. This facility has completely lost its medical purpose and now feels like nothing more than a cash-driven operation focused solely on profit.