Springfield Surgery

Terrible customer service at local medical practice

I'd rate this zero stars if possible. My legal representative has been attempting to obtain medical documentation from this practice. The front desk staff member on 12/09/25 at 08:20am displayed an incredibly unprofessional attitude. They refused to provide any details about the administrative staff's schedule or availability. When I inquired about appropriate contact times, I was dismissively told not to bother calling back because the request wouldn't be processed, despite the fact that this inquiry was initiated a month ago. While the physicians themselves are genuinely pleasant, the administrative support is disappointingly subpar.

Exceptional service from a gracious receptionist today

I was fortunate to interact with a delightful woman of Indian descent at the front desk today — adorned in a traditional head covering, she exuded an elegant and compassionate demeanor. When I requested my mother's medical records and additional paperwork, she delivered precisely what I needed with remarkable efficiency and courtesy, without any bureaucratic complications. Her exceptional service and genuine warmth were particularly impressive, especially when compared to the often underwhelming reception experiences one typically encounters. This remarkable staff member is truly outstanding, and I was genuinely thrilled to have met her. I believe her name might have been Bobby.

Compassionate doctor who truly listens and cares

Dr. Flemming has been a refreshing change from my past healthcare providers. He genuinely pays attention to my concerns and approaches each consultation with a level of care and attentiveness that I truly appreciate. Unlike previous doctors I've seen, he takes my medical issues seriously and listens intently to what I have to say.

Caring doctor provides top-notch telephone consultation

I'm grateful to Dr Phillips for the phone consultation she provided today. Her advice was incredibly useful and enlightening. My experience with the Practice has been nothing short of outstanding, and I'm fully aware of the challenges they face, maintaining a balanced perspective. Truly an exceptional medical facility ☺️

Compassionate doctor who eased my medical anxiety

I visited Dr. Macdonald for my scheduled consultation, and her demeanor was incredibly compassionate and friendly. Despite feeling anxious about the appointment, she helped me feel completely comfortable and relaxed. I'm truly grateful for her understanding approach and the kindness she showed during our time together.

Speedy and professional medical service at springfield surgery

I am deeply grateful to Hussain for swiftly handling my sick note request and to Dr Fleming for expeditiously providing the documentation. Springfield Surgery consistently delivers outstanding service and care. I cannot recommend this medical practice highly enough - my sincere appreciation once more.

Worst medical service ever absolute nightmare

COMPLETE DISASTER OF A SERVICE❌❌❌ ABSOLUTELY NO ASSISTANCE WHATSOEVER, I'VE BEEN STUCK ON THE PHONE FOR 3 HOURS. STUCK IN 1st POSITION IN THE QUEUE FOR OVER AN HOUR. YOU COULD BE IN A CRITICAL MEDICAL SITUATION, AND THEY COULDN'T CARE LESS. NO EXPLANATION GIVEN. I CALLED AT 8am AND IT'S NOW PAST 11:00am, STILL FIRST IN LINE FOR OVER AN HOUR WITH NO RESPONSE. 100% CERTAIN THE PHONE IS ON DIVERT OR MUTED!!! SHOW SOME PROFESSIONALISM, ABSOLUTELY NO CUSTOMER SERVICE. HOW IS IT POSSIBLE TO BE FIRST IN QUEUE FOR 2 HOURS ?????

Great service and quick medical appointment booking

Scheduling an appointment through the digital booking platform was straightforward. Dr Mullen, the locum physician, demonstrated a warm, attentive, and highly professional demeanor. Additionally, the reception staff were courteous and exceptionally supportive.

Smooth dental visit with caring professionals

Timely 01:40 consultation Thorough examination and pleasant interaction with attentive care

Terrible surgery with declining medical standards

One of the most subpar surgical facilities in the region! They used to be top-notch, but with numerous physicians departing recently, the quality has drastically declined, rendering the place increasingly inadequate.

Disappointing decline from once great medical practice

I've been a loyal patient at this medical practice for more than a decade and a half, and it used to be exceptional. However, the quality has significantly declined. Now, patients are no longer treated with personal care or respect—we've been reduced to mere statistics in their system.

Skilled phlebotomist makes blood draws a breeze

A phenomenal healthcare professional named Fareen consistently manages to draw my blood successfully on the initial attempt, which is particularly challenging due to my hard-to-locate veins.

Amazing care from start to finish

Exceptional medical procedure! Every member of the staff, from the front desk to the nursing team and physicians, demonstrates incredible kindness and attentiveness. The digital pre-consultation documentation makes communication with the medical team seamless and uncomplicated. We are deeply grateful for this surgery and cannot imagine our situation without their expert care. Heartfelt appreciation from the entire Bector family x

Friendly staff make healthcare journey smooth and simple

Updated review 2/07/24 I encountered another fantastic interaction at the medical facility. Bobby at the front desk handled my inquiry about a form payment reimbursement. Bobby consulted with the physician and my refund was processed since the form was no longer necessary. Extremely pleased 😊 especially given the late hour. Kudos to Bobby, you're amazing 🌟 Superb assistance was provided by Sharon (Springfield Surgery) who addressed my questions and subsequently telephoned to share an update on NHS referral status and current progress. Sharon attentively listened to my concerns and did an outstanding job of following up on various matters. The surgery's personnel and doctors remain incredibly supportive despite the current challenges with NHS waiting lists. I kindly request patience with the staff as they are genuinely striving to assist with appointments and address patient queries.

Terrible service with zero availability

Scheduling is a nightmare with this place. Every time I try to book a slot, it's impossible to find an available time that works for me. Their booking system seems completely dysfunctional, and you're left frustrated and without the service you need.

Compassionate doctor makes health journey smooth

Dr. Ahmed provided a top-notch phone consultation, and both the Springfield location and Dr. Ahmed himself were absolutely wonderful.

Rude staff ruined my simple health check experience

Not a good place whatsoever. The staff, particularly the sisters, display an arrogant attitude. I had a scheduled appointment for a routine health check and arrived 5 minutes late because of traffic congestion. The woman handling my appointment, a sister named Syita, refused to see me and insisted I reschedule with another general practitioner. She was completely unhelpful and dismissive. I absolutely would not recommend this place to any Muslim families or friends.

Terrible surgery with terrible medical care

I've been with this surgery for over 15 years, and while Dr Melchior was working there, I was completely satisfied. Unfortunately, after his departure and COVID restrictions, the surgery's service has deteriorated to an absolutely disastrous level (it's challenging to even call what they're doing a medical service). A few months ago, I attempted to schedule appointments with nurses for private women's health issues, spending over an hour at reception where the receptionist interrogated me about my appointment reason and then proceeded to offer her own diagnosis - utterly RIDICULOUS. During my blood test appointment, I waited over thirty minutes, observing the surgery's chaotic operations. Seven administrative staff wandered around with food and drinks, with three of them spending 15 minutes struggling with a self-check-in monitor. When I finally had my test, a pleasant nurse explained that NHS is trying to economize, leaving only ONE DOCTOR in the surgery, despite SEVEN administrative workers. Days later, this SOLE doctor called me and discussed extremely private matters over the phone, knowing my appointment's purpose but choosing to discuss intimate details without offering a face-to-face consultation. A week later, I had a 'physiotherapy appointment' where the physio conducted a phone examination, asking hypothetical questions about shoulder movements. IS THIS NORMAL? Another doctor pressured my husband to take tablets after he nearly fainted. Recently, I had an appointment with Dr Fleming (whom I strongly recommend avoiding), who diagnosed me with a viral infection and suggested Paracetamol. Meanwhile, I've been bedridden since December 26th with severe lung issues and CORONAVIRUS. Dr Fleming seems incapable of providing accurate diagnosis and treatment. He patronizingly explained that NHS cares for patients by minimizing waiting room time, claiming people prefer phone consultations. I suspect they'll soon attempt conducting invasive procedures like gastroscopies via telephone. This feels like a violation of HUMAN RIGHTS.

Exceptional doctor with compassion and outstanding care

I recently visited Doctor Ahmed Fath, and he delivered exceptional care that truly impressed me. Not only did he provide outstanding service to me, but he also went above and beyond to help my father. His genuine compassion and dedication to patient well-being were evident throughout our interaction. I was thoroughly satisfied with the professional and empathetic treatment we received. In my opinion, Doctor Fath represents the gold standard of medical care, and all healthcare professionals should strive to emulate his approach.

Terrible experience with uncaring medical staff

Smooth procedure, but the medical staff seems indifferent to patient well-being and experience.