Springfield Surgery

Terrible service with deeply offensive employees

Prejudiced and biased employees who show clear signs of discrimination!!

Frustrating experience with terrible phone access

I'm afraid I must express my disappointment with this medical practice. Attempting to contact the surgery by telephone is an exercise in futility that could consume days of your life. The communication system is so poor that it raises serious questions about the current state of our healthcare services. My recommendation would be to seek medical care at an alternative facility that offers more responsive and accessible patient support.

Frustrating customer service with zero communication

No one picks up the phone when I call, and getting through to a live person seems impossible. Customer service is completely unresponsive and frustrating.

Worst customer service ever avoid at all costs

Avoid wasting your energy and look for alternatives. Attempting to contact them by telephone is a futile endeavor when scheduling an appointment. I've exhausted two hours repeatedly trying to maintain my position in the queue, only to be disconnected each time I approach positions 2-3. Such a process should not be this challenging. Absolutely dreadful!!!!!

Speedy care and compassionate doctors at springfield surgery

Exceptional service at Springfield Surgery yesterday. I submitted an appointment request just before 8am and was promptly called back by Linda (if I recall correctly) with a 3pm slot on the same day. The young female physician I consulted was compassionate, comprehensive, and highly competent - though I regrettably cannot recall her name, she truly exemplified the high standards of Springfield Surgery. An outstanding, remarkable, top-tier experience from start to finish - heartfelt gratitude!

Terrible medical care that put my child last

Completely useless facility where the staff and medical professionals lack proper training, and they completely disregard prioritizing pediatric patients.

Excellent healthcare with friendly staff and easy booking

I have been with this medical practice for nearly two years, and my overall experience has been excellent. Securing next-day appointments with the general practitioner is relatively straightforward, with doctors consistently returning calls around 90% of the time the following morning. After discussing health concerns via telephone, patients can subsequently visit the clinic that same day. The online appointment form allows patients to describe their symptoms comprehensively, which facilitates smoother consultations with minimal communication barriers. Nurse appointments cannot be booked on the same or next day due to staff limitations and scheduling pressures, necessitating advance booking. Dr. Elizabeth and Fleming demonstrate exceptional compassion, treating patients with genuine respect and actively listening. Unlike some practitioners who compartmentalize issues, these doctors are willing to address multiple health concerns during a single consultation, providing quality time and comprehensive care. The nursing staff, particularly Allison and her team, have been consistently supportive. The reception team has also been consistently welcoming and professional. From my personal perspective, there are some areas with potential improvement. The practice's digital booking system might be challenging for older patients less comfortable with technology, with reception strongly emphasizing online form submissions. The prescription signing process appears somewhat cumbersome, and it could be beneficial if nurses were authorized to prescribe routine items like dressings (potentially subject to NHS regulations). To enhance healthcare services and patient experience, increasing patient communication channels would be advantageous. Improved patient engagement typically results in higher satisfaction levels and positive recommendations for the medical practice.

Great service at dental clinic today

Effortless booking today. The personnel were incredibly welcoming and kind. Appreciate the great service! 😊

Terrible phone service that needs immediate improvement

I'm astounded that more people aren't vocal about this issue because the phone connection is completely unacceptable. Every time I try to make a call, the audio quality is so poor that communication becomes impossible, and I frequently get disconnected mid-conversation. This is absolutely unacceptable. They desperately need to upgrade their telecommunications infrastructure.

Frustrating service with poor communication and scheduling

The medical practice is fine, but when you attempt to contact them, they apologize and say the clinic is closed, asking you to call back later. I require assistance with a medical issue. However, I believe there should be no telephone consultations; instead, patients should simply visit the clinic in person and wait to be called when the doctor is available.

Frustrating online system fails elderly patients needs

The recently introduced online scheduling method isn't user-friendly for all patients! Previously, individuals over 50 could book appointments by telephone...! Focus on patient needs, not just system convenience!

Compassionate doctor saves stressed family from er trip

A fantastic family doctor who truly shows compassion. After spending an exhausting eight hours in the emergency room with my daughter at night, my son developed an ear infection the following day. I rushed to the GP just before closing time, and the physician was incredibly understanding. They kindly examined my little boy, preventing me from having to endure another emergency room visit within a 24-hour period.

Disappointing decline of once great medical practice

The quality of this medical practice has seriously deteriorated. Our family has been loyal patients since 1995. Beyer and Melchior were exceptional doctors. Currently, phone calls go unanswered, prescription processing is frustratingly slow, and doctors fail to provide follow-up information after referral appointments. Scheduling appointments is incredibly challenging, and the temporary locum doctors are incompetent, rigidly following a script and dismissing patients whose symptoms don't neatly fit their predetermined checklist. It's no surprise the public has lost confidence in general practitioners. You are completely ineffective. Patients might as well manage their own treatment! And we have no intention of receiving the Covid vaccination, so cease sending these repetitive, unnecessary messages to our phones. You're nothing more than opportunistic profiteers.

Incredible care and support for my whiplash recovery

Dr. Phillips and Dr. Flemming are absolutely fantastic. Their exceptional care and guidance have been invaluable in helping me recover from my whiplash injuries. Compared to my previous unsatisfactory experiences with my former general practitioner, switching to Springfield Medical Center was a game-changer. The entire staff has been incredibly supportive, and I have nothing but praise for this practice. They are truly outstanding in every way.

Terrible service and unprofessional medical practice

A truly abysmal medical practice in Birmingham. Their phone communication is non-existent. I spent five consecutive days attempting to contact them, and not a single call was picked up. In my opinion, this facility should be shut down as they are simply squandering public funds without providing any meaningful service.

Terrible service that could risk your health

They consistently ignore incoming calls, and this medical practice ranks among the most inadequate you could possibly encounter. In critical health scenarios, they demonstrate complete disinterest in providing assistance or care. Attempting to schedule an appointment or request a physician's callback results in being informed that you might wait up to four weeks. Calling in the morning can consume up to 40 minutes, only to receive unhelpful and discouraging responses. Since the pandemic, they've eliminated in-person consultations entirely - isn't a doctor's fundamental responsibility to support patients?

Great care and compassionate medical support

I've been receiving care at this medical practice for more than four years, and I'm thoroughly satisfied. In the past, I encountered some challenges with a hospital referral, but the team appears to have significantly improved, and I haven't experienced any further issues. The entire staff - from reception to nurses to doctors - consistently makes me feel heard and valued. It's truly refreshing to be treated by professionals who demonstrate genuine compassion. Frances, in particular, stands out as an exceptional team member - she's consistently friendly and goes above and beyond to assist. My sincere appreciation to the entire team!

Exceptional healthcare with caring and efficient staff

I've consistently found it easy to schedule appointments and receive referrals, which sets this practice apart from the challenging experiences others describe in similar local clinics. The staff here truly stand out, and I'm grateful for their exceptional service.

Terrible customer service from a frustrating company

Spent almost 60 minutes on hold, only to have the call disconnected just as I was next in line. This is unacceptable, and I'm seriously considering exploring alternative options.

Unprofessional staff make for terrible medical experience

Disappointed with the overall experience. The clinic lacks consistency in staffing, with a constant rotation of receptionists at the front desk. These staff members rush through conversations, cutting off patients mid-sentence and failing to listen attentively. The service is so unsatisfactory that I'm seriously considering finding a different medical practice.