Springfield Surgery

Terrible service and complete patient disregard

The quality of this medical practice has seriously deteriorated. I've attempted to obtain a prescription, but the doctor has repeatedly misdirected it, leaving me without my medication. I'm now forced to request it for the third time. They send automated appointment reminder texts but never follow through with actual scheduling. The reception staff are dismissive and uninterested in patient concerns, displaying a complete lack of compassion. The physicians appear indifferent to patient well-being, and the situation seems to be progressively worsening. While this experience is unfortunately typical across most general practices, it's becoming increasingly clear that contemporary GP surgeries have lost sight of genuine patient care.

Amazing care and professional medical treatment

The procedure this time around surpassed my previous experience. Dr. Phillips has an incredibly approachable demeanor and communicates clearly. I was genuinely impressed by the high-quality service and exceptional treatment provided at this practice.

Terrible wait time with dr melchior for baby appointment

I have been a patient at this medical practice for around half a year. Overall, I've found the practice satisfactory. However, yesterday I had an appointment with Dr Melchior for my infant. My scheduled time was 11:10, but we weren't seen until nearly 12:00. This was only after I approached the receptionist to inquire about the delay and request prompt attention, having already waited approximately 40 minutes. When finally called in, I expressed my frustration about the total wait time of nearly 50 minutes. I emphasized that I had arrived punctually and received no prior notification of such a significant delay. Dr Melchior provided what seemed like a perfunctory apology and hastily attempted to justify the wait, offering what I considered unconvincing explanations. When I questioned why he didn't check on waiting patients, he failed to provide a coherent response. After the appointment, I confirmed with reception that I had been properly checked in, which Dr Melchior had suggested might not have occurred. This appointment was already delayed by a month due to being deemed non-urgent, and I had no choice in physician assignment. Moving forward, I will actively avoid scheduling with Dr Melchior and seek alternative doctors. To those who, like me, find a 50-minute wait unacceptable, especially for a young child, I recommend avoiding appointments with Dr Melchior. Subsequently, I received an apologetic text message from Dr Melchior that again appeared to deflect blame onto reception staff. It seems unfair to place entire responsibility on receptionists who must manage frustrated patients. In this instance, I do not believe the receptionist was at fault, as they had correctly processed my check-in. My purpose in writing this review is to provide potential patients with an honest account of the service they might experience with this particular doctor. I hope this feedback is received constructively by Dr Melchior and the practice, as no parent should endure such prolonged waiting without clear justification.

Terrible healthcare experience at this medical practice

This medical practice is rapidly deteriorating due to the new physicians who show no interest in patient care! Whenever you raise a concern, they become defensive and completely unwilling to hear you out!

Compassionate vets who truly care for my pets

Every visit guarantees top-notch care, with incredibly friendly personnel. A truly compassionate medical facility.

Best surgery that blew my expectations away

Top-notch surgical expertise right here. If you think you've got something superior, go ahead and prove it.

Dangerous delay nearly cost me my health

I suffer from asthma and sought a prescription refill. Despite being assured it would be processed urgently, the request was not fulfilled, leading me to experience critical breathing difficulties that ultimately resulted in an emergency room visit.

Terrible service that crushes human dignity

I've been subjected to utterly disrespectful treatment at this establishment. As a person with emotions and dignity, I found their approach demeaning and condescending. They interact with customers as if we're beneath contempt. I strongly advise potential visitors to carefully reconsider patronizing this place.

Unprofessional service that broke my heart

Communication is a nightmare here. It's like stepping into a time warp reminiscent of bygone eras... The way patients are handled and left voiceless is deeply disheartening. One should never make snap judgments based on superficial impressions. The phrase "If you're unhappy, take your business elsewhere" should be completely unacceptable. Particularly from someone claiming to be a professional. I desperately wish I could erase this entire interaction from my memory.

Exceptional healthcare with compassionate and caring staff

I've been registered with this medical practice for several years and rarely visited until recently. From the front desk staff to the nursing team and physicians, I genuinely cannot find any fault with their services. The receptionist, Taiwo, is wonderfully friendly and helpful - a rare quality in today's customer service landscape, so she deserves special recognition. The nursing staff are exceptional, with nurse Alison Edge standing out during my recent series of appointments. (My sincere gratitude!) The doctors are competent, but Dr Moss is particularly outstanding - she's the most compassionate and gentle physician I've ever encountered. Her skills with infants are truly remarkable 😊 Overall, this medical practice is a true treasure, and given the challenges posed by the coronavirus pandemic, they are performing extraordinarily well!

Terrible customer service at its worst

Incompetent employees lack proper communication and consistently fail to provide updated details. Despite repeated requests for follow-up, they never return calls as promised.

Exceptional care and compassion from amazing medical team

The most exceptional medical procedure I've ever experienced. They consistently follow through on their communication promises. The general practitioners are absolutely OUTSTANDING - incredibly compassionate, supportive, and welcoming - and the front desk team is equally impressive. I am completely thrilled with every single person here. An extraordinary team of professionals. My sincere gratitude.

Terrible service and racist receptionists at surgery

This medical practice was previously one of the best in Sparkhill, with excellent doctors and undoubtedly the most helpful receptionists. Currently, the doctors remain competent. HOWEVER, THE RECEPTION STAFF ARE TERRIBLE. EILEEN IS A DISCRIMINATORY INDIVIDUAL WITH NO RESPECT. WHEN YOU ENTER, SHE TREATS YOU AS IF YOU ARE INVISIBLE AND NONEXISTENT. SHE DEMONSTRATES COMPLETE DISREGARD, PARTICULARLY TOWARDS NON-WHITE PATIENTS. HER BEHAVIOR SUGGESTS CLEAR RACIAL BIAS, BEING PLEASANT ONLY TO WHITE PATIENTS WHILE DISMISSING OTHERS. IF YOU'RE BROWN, YOU WAIT; IF YOU'RE BLACK, YOU'RE PUSHED ASIDE. SELINA IS EQUALLY UNPROFESSIONAL, REPEATEDLY HANGING UP PHONES AND LEAVING CALLERS UNANSWERED OR STUCK IN LONG QUEUES. SHE BRAZENLY CLAIMS THAT INFANTS AND TODDLERS ARE NOT PRIORITY PATIENTS. AVOID THIS FACILITY AT ALL COSTS. EVEN IF YOU'RE CRITICALLY ILL, THEY'LL SIMPLY INSTRUCT YOU TO SCHEDULE AN APPOINTMENT FOR NEXT WEEK. THE MANAGEMENT IS INCOMPETENT - IF SHE CAN'T MANAGE HER OWN LIFE, HOW CAN SHE POSSIBLY MANAGE A MEDICAL PRACTICE!

Terrible experience with scheduling and surgery

Absolutely the most disastrous surgical experience. I strongly urge everyone to meticulously verify appointment details with this staff, as they consistently demonstrate a remarkable ability to bungle even the most basic scheduling tasks.

Awesome service that truly makes a difference

Extremely supportive 👍🏾💪🏾

Terrible doctor dismisses infant's breathing concerns

Dr. E. Phillips comes across as incredibly dismissive and unconcerned about pediatric patients. During our recent visit, she dismissed our concerns without fully listening to our complete explanation, bluntly stating, "We can't do anything if he can't breathe properly; the airway will open by itself." Her attitude was so callous that we will definitely not be returning to see this doctor. The consultation felt rushed and impersonal, as if we were being timed on a stopwatch, with barely a two-minute window for our entire discussion.

Frustrating medical practice with unhelpful staff

Hi The female physicians are generally supportive and competent, yet many have relocated elsewhere. Scheduling an appointment is challenging, and their phone communication is extremely frustrating. Additionally, the front desk personnel are largely unaccommodating, which is perplexing. The overall quality of service is significantly subpar.

Friendly staff made my day shine bright

Top-notch customer support that truly exceeded my expectations

Friendly doctors made my medical visit great

The lady physician was extremely kind and supportive during my visit.

Perfect spot for downtown adventures

Perfectly situated for easy access.