Springwood Surgery
Average! (28 reviews)
Average! (28 reviews)
Clinical care quality receives consistent praise, with patients noting compassionate and professional healthcare staff who deliver responsive urgent care and provide welcoming interactions. However, significant access challenges substantially undermine the overall experience. Telephone access presents the most persistent barrier, with patients reporting prolonged waiting times, frequent call disconnections, and difficulty reaching the practice despite multiple attempts. Appointment availability remains problematic, with patients describing the booking process as unpredictable and time-consuming, whether attempting phone contact or in-person visits.
Reception experience is mixed, with some patients reporting courteous and efficient service while others describe staff as curt or unhelpful. Prescription order issues and delays in post-discharge support have also been reported. Patients with accessibility needs or complex requirements have experienced particular difficulties, including inadequate alternative arrangements and slow response times to health concerns. Online consultation services are valued when accessible, offering a practical alternative to phone-based booking.
While the practice demonstrates professional care standards in clinical consultations, the booking systems and reception processes require substantial improvement to provide equitable access for all patients, particularly those with time constraints or additional support needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Clinical care quality receives consistent praise, with patients noting compassionate and professional healthcare staff who deliver responsive urgent care and provide welcoming interactions. However, significant access challenges substantially undermine the overall experience. Telephone access presents the most persistent barrier, with patients reporting prolonged waiting times, frequent call disconnections, and difficulty reaching the practice despite multiple attempts. Appointment availability remains problematic, with patients describing the booking process as unpredictable and time-consuming, whether attempting phone contact or in-person visits.
Reception experience is mixed, with some patients reporting courteous and efficient service while others describe staff as curt or unhelpful. Prescription order issues and delays in post-discharge support have also been reported. Patients with accessibility needs or complex requirements have experienced particular difficulties, including inadequate alternative arrangements and slow response times to health concerns. Online consultation services are valued when accessible, offering a practical alternative to phone-based booking.
While the practice demonstrates professional care standards in clinical consultations, the booking systems and reception processes require substantial improvement to provide equitable access for all patients, particularly those with time constraints or additional support needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Pastor S.
4 years ago
Bad!
Reception team showed little understanding of my needs
As someone managing complex mental health conditions, I found the experience at this surgery to be disappointing and felt the service fell short of professional standards. Due to difficulties I experience with telephone communication and leaving my home, I was told to seek care elsewhere rather than being offered alternative arrangements, which I believe contradicts NHS accessibility guidelines. The surgery did not appear concerned about this. I waited five weeks for responses to multiple health concerns, and felt these issues were not taken seriously. The administrative team's handling of my situation was particularly frustrating, and I would rate this aspect of the service very poorly if I could.
Mehgan B.
5 years ago
Bad!
Impossible to book an appointment here
Extremely frustrating experience with appointment availability. The difficulty in securing a timely slot is concerning, as it may contribute to unnecessary emergency department visits and strain on the wider healthcare system. The practice would benefit from implementing more accessible appointment booking methods to improve patient access to care.
Alex H.
5 years ago
Bad!
Impossible to get an appointment here
The NHS appointment system feels like entering a lottery where securing a slot proves extremely difficult and the chances of success appear heavily weighted against patients.
Vero1511 V.
5 years ago
Bad!
Impossible to book an appointment here
Obtaining an appointment feels like a game of chance. After numerous attempts to reach the practice, you finally get through, only to find that all available slots have already been taken. It's quite disheartening. The following morning at 8am, the process begins anew.
Lewis B.
5 years ago
Bad!
Prescriptions repeatedly lost in the system
I have experienced repeated issues with prescription orders, as on multiple occasions the pharmacy has been unable to locate prescriptions that I believed had been submitted, despite waiting a considerable period for them to arrive.
Marian G.
7 years ago
Great!
Couldn't get urgent appointment for visiting family member
I have consistently had positive experiences at this surgery until recently, when I was unable to secure an appointment with a doctor for a family member who was visiting. It seemed that one type of health concern was treated as urgent while another was not prioritised in the same way.
Ruth R.
8 years ago
Excellent!
Practice services were consistently helpful
We have been registered with the practice for approximately a year and have made use of several different services including nursing, medical, blood testing, and urgent care provision. All of these services have been of a high standard.
Michelle M.
9 years ago
Excellent!
Friendly reception made the visit pleasant
The team demonstrated a welcoming and approachable manner.