St Andrews Medical Centre

Terrible customer service that left me frustrated

The customer service representatives were incredibly disrespectful and lacking in professionalism. They abruptly terminated the call before allowing me to complete my statement.

Frustrating healthcare system fails patient's urgent needs

Attempted to schedule a doctor's appointment through an absurdly complex online system. When I indicated a 4 out of 5 pain level, a healthcare worker informed me that the earliest available slot is more than a month away... Whether the fault lies with the bureaucratic process or the medical staff, the situation is utterly unacceptable.

Heartbreaking struggle with incompetent healthcare system

I'm dealing with my mother's end-of-life treatment, and her medical practice is failing to ensure her critical recurring medication arrives before her existing supply is depleted. This situation is deeply upsetting and unacceptable.

Speedy service with friendly and efficient staff

Seamless scheduling process, prompt service, and incredibly supportive personnel made for an excellent experience.

Compassionate staff made my medical experience better

I encountered a medication-related challenge, and one of the front desk staff members was exceptional in resolving my concern. Her approach was thoroughly professional and compassionate. Additionally, I want to express my gratitude to nurse Clare Blackwell, who has been a consistent source of support throughout my medical journey. Her presence has transformed my appointments into pleasant experiences, and I will genuinely miss her. I sincerely wish her the very best in her future endeavors.

Worst customer experience ever avoid this company

Avoid signing up, horrible customer support, zero interpersonal abilities, absolutely dreadful

Mixed results with pediatric and personal care

When it comes to my interactions with this clinic, their responsiveness has been mixed. For my daughter's health concerns as a newborn, particularly during periods of high fever, they were quick to address appointment requests. However, my personal healthcare experiences have been frustrating. I've been waiting a decade for contraception support with zero communication. In contrast, Rubin clinic managed to respond within a week. Regarding my own medical issues, I received no follow-up, and when seeking medication to assist with breastfeeding, I encountered months of silence before being told they wouldn't provide support. Resolving this took merely a single day through an alternative general practitioner. My key takeaway is straightforward: if alternative healthcare support is available, pursue that option first.

Fantastic medical care at convenient neighborhood spot

Friendly employees, excellent physicians, and a conveniently situated clinic right next to the pharmacy!

Worst medical experience ever terrible service

Absolutely terrible place, avoid at all costs. The medical staff and reception team display zero empathy or professionalism. They treat patients like inconveniences when requesting appointments, with an incredibly hostile and dismissive attitude. The environment feels unwelcoming and cold, making patients feel like they're doing something wrong just by seeking medical care. I'm so frustrated that I'm reconsidering my national insurance contributions given the appalling service.

Friendly healthcare with compassionate medical professionals

Exceptional medical professionals and support team. The front desk personnel have made remarkable strides in their service quality over the recent twelve months.

Terrible customer service from unhelpful receptionist

Extremely disappointing customer service with a hostile and unwelcoming receptionist who demonstrated a complete lack of professionalism and basic courtesy.

Worst experience ever avoid at all costs

A complete disaster from start to finish. Utterly horrific in every conceivable aspect. May divine intervention spare anyone who might need to rely on this surgical practice for any reason whatsoever.

Exceptional service from nova-jane and reception team

The brunette receptionist was incredibly friendly, kind, and supportive. Nova-Jane handled our blood work - she is truly an exceptional member of your team!! She was compassionate, delightful, empathetic, and considerate. Many thanks to Nova-Jane and the wonderful woman at the front desk!!

Friendly doctors offset by unfriendly front desk staff

A tidy and welcoming medical facility with courteous physicians who consistently demonstrate professionalism. However, I'm perplexed by the attitude of certain front desk staff members, whose demeanor can be surprisingly brusque. Given their client-interaction role, would it truly be challenging to maintain a more agreeable approach? Everyone encounters life's challenges, so there's absolutely no justification for discourteous behavior.

Compassionate doctor provides exceptional care and hope

I feel compelled to highlight a positive encounter, recognizing how frequently negative experiences dominate reviews, especially regarding medical practice services that are typically underwhelming. During my daughter's recent appointment with Dr. West (a temporary locum physician), we experienced something truly exceptional. Unlike the rushed, impersonal interactions we've come to expect, he genuinely engaged with my daughter, carefully exploring and discussing various treatment approaches for her condition. His thorough and compassionate approach left us feeling genuinely heard and optimistic about addressing her medical concerns. This doctor's remarkable communication style and patient-centered care set him apart - he absolutely should be retained permanently at the practice. More physicians like Dr. West would dramatically improve patient experiences. We are sincerely appreciative of his outstanding care.

Worst medical experience ever nightmare of unprofessional care

I'm unable to award zero stars. I was verbally attacked, confronted aggressively. The reception is perpetually unavailable. Communication is impossible. Phone services are non-functional. Physicians are merely present online. They demanded an intimate photograph. The image submission failed due to poor quality. The doctor's advice was to "consult workplace colleagues" Personal confidentiality has completely vanished. They're utterly incompetent! If you somehow manage contact - they respond with hostility (!). The experience resembles a nightmarish medical facility.

Cleaning service that truly delivers excellence

Impressively swift and comprehensive service that met all my needs perfectly

Exceptional healthcare with quick and expert medical support

Outstanding healthcare facility with highly skilled and attentive medical professionals, including specialized nurses and general practitioners. Their digital consultation platform allows for effortless communication, ensuring expert guidance that consistently arrives by 6:30 PM the next day, and frequently even on the same day.

Compassionate support through thick and thin

St Andrews consistently demonstrates exceptional support, offering unwavering assistance and compassion even amid overwhelming responsibilities. We truly appreciate their dedication.

Worst healthcare experience of my life

Absolutely awful establishment with staff and medical professionals displaying deeply discriminatory and prejudiced behavior, completely lacking in basic human compassion and respect.