St Andrews Medical Centre

Compassionate care and support at its finest

The medical professionals and support team at this clinic consistently demonstrate exceptional dedication to patient care. Today, one of the receptionists was especially supportive in assisting me with obtaining a medical certificate. The practice consistently delivers a warm and competent service, making it an outstanding healthcare facility overall.

Compassionate care that transformed my health journey

Sarah Rust has been exceptional. She proactively recognized and pinpointed my health concerns before I even reached out to the clinic. My overall well-being has dramatically enhanced as a result. Fantastic.

Amazing product that exceeded my expectations

Excellent

Top-notch care at st andrews medical centre

Remarkable Service at St Andrews Medical Centre My experience at St Andrews Medical Centre was truly exceptional. The initial phone call was impressive, with an appointment offered on the same day, which I greatly appreciated. The reception team demonstrated remarkable professionalism and warmth. Their welcoming demeanor made the check-in process effortless and pleasant. Despite arriving early, I anticipated a lengthy wait, but was pleasantly surprised to be seen almost immediately. The nurse was outstanding - combining compassion, expertise, and genuine attentiveness. Unlike previous healthcare encounters, she actively listened and made me feel truly valued. Her approach was both reassuring and respectful, leaving me feeling completely confident in the care provided. The clinic's environment was serene and efficiently managed, with staff clearly committed to delivering superior patient care. I would enthusiastically recommend St Andrews Medical Centre to anyone seeking prompt, skilled, and empathetic healthcare services. I extend my heartfelt gratitude to the entire team for transforming what could have been a potentially stressful medical visit into a positive and supportive experience.

Compassionate nurse makes every patient feel truly special

Dear St Andrews Medical Practice, I'm writing to express my appreciation for Sister L O'Riordan. Throughout my regular three-month consultations, she consistently demonstrates exceptional professionalism and warmth, immediately putting me at ease. She is undoubtedly a tremendous value to your healthcare team. During my most recent appointment, she was accompanied by a student nurse, and her demonstration was outstanding. She exemplified the highest standards of nursing practice, offering not just technical expertise but also a compassionate approach to patient care. I'm confident the student nurse gained invaluable insights into both clinical skills and patient interaction. I wanted to formally acknowledge the superior quality of care I consistently receive from her and ensure her remarkable contributions are properly recognized. Thank you, R

Painful blood test with inconsistent staff communication

Communication within the organization lacks clarity. While most receptionists are friendly, the information provided varies significantly. I recently encountered a nurse named Janet during a blood test. Although she was pleasant, she struggled considerably with drawing blood. She repeatedly shifted the needle back and forth inside my arm, removing and reinserting it multiple times. Given her experience, I don't believe she's a novice, which made the procedure quite uncomfortable. Overall, my experience doesn't align with the glowing reviews. The facility seems poorly coordinated, and while I can tolerate it for now, I sincerely hope to avoid Janet for future blood tests, which I apologize for saying.

Debbie saved the day with amazing service

Debbie provided outstanding assistance during our interaction. I'm truly grateful for her support.

Quick and helpful medical scheduling service

Sister Bouttell quickly scheduled a last-minute morning consultation. She thoroughly explained all details, which helped me feel completely at ease. Her approach was reassuring and professional. I appreciate the prompt service and clear communication.

Terrible healthcare that wastes my time

The service was absolutely appalling. I encountered numerous issues: nurses prematurely ending their shifts and canceling appointments without any notification via phone or text. I had already left work early to attend the appointment and was forced to reschedule, requiring additional time away from my job. I was assured I could simply show up for an X-ray with my hospital referral, expecting a quick process. Arriving at 9:00 AM, I discovered no referral had been processed by St. Andrews. By 9:30 AM, I was making calls to have the referral sent through. At 11:30 AM, I was still waiting, and after multiple phone attempts, I finally gave up at 12:20 PM. Once again, I've sacrificed work time for an appointment that has resulted in nothing but wasted hours. Their unprofessional and inconsiderate approach has convinced me to seek out a new medical practice immediately.

Worst surgery ever terrible experience for our family

As someone who provides care for an individual with a complex medical issue, I can confidently state that this surgical procedure is absolutely ineffective and potentially the worst treatment option available. I'm genuinely perplexed by the numerous positive reviews circulating, as our entire family has encountered nothing but disappointment and negative outcomes throughout this entire experience.

Friendly and efficient nurse made blood test easy

Katy, the practice nurse who drew my blood sample, was exceptionally friendly and competent. She performed the blood test smoothly and efficiently, ensuring minimal discomfort throughout the process.

Friendly service makes booking appointments a breeze

Absolutely fantastic assistance during my call - they scheduled an appointment for my son and helped me update my personal information. The representative was patient and didn't make me feel hurried, and even motivated me to finally book that long-overdue appointment I've been putting off. Big thanks to Debbie for her wonderful support 🩷

Exceptional service with a smile from k buckley

From the start, the reception staff have consistently demonstrated professionalism and approachability, which stands out favorably compared to other establishments. I'd like to specifically highlight one of your employees, K. Buckley. She is truly exceptional in her interactions and has consistently ensured that I depart feeling completely confident and uplifted.

Exceptional care and compassion at medical center

An exceptional healthcare facility, with immense gratitude to the entire team, and special appreciation for Ms. Katrina at reception, who demonstrated remarkable compassion and professionalism.

Frustrating delay in breast cancer referral care

I was initially directed to a breast clinic by my general practitioner last November due to familial cancer risks, and since then, I've heard absolutely nothing. The referring doctor seems completely uninformed and hasn't made any attempt to track the referral's progress. I underwent a private MRI that revealed breast changes, which I've also communicated to a GP at St Andrews, yet there's been no response. I'm overwhelmed by a sense that nobody takes my concerns seriously. A reddish purple lesion has recently appeared on one of my breasts, and I'm now skeptical about consulting NHS doctors who seem prone to dismissing my symptoms as hypochondria, despite my genuine physical concerns. I'm feeling utterly defeated and wondering if any worthwhile NHS services still exist.

Exceptional care with compassionate and attentive medical team

Dr. Smith's practice has been my go-to healthcare provider for as long as I can remember. The entire team consistently demonstrates warmth and professionalism. The physicians are highly competent and take a thoughtful approach, avoiding unnecessary prescription of medications.

Worst medical appointment ever terrible service

Well, here's the situation: you've sent me a message requesting feedback about my recent visit My scheduled appointment was at 16:55, and I arrived early at 16:45, signed in, and ended up leaving at 17:45 after spending an entire hour in the waiting room without being seen I was forced to depart because I couldn't wait any longer, as I was parked in the Aldi parking lot which only allows a maximum of one and a half hours, and I couldn't use your parking area since you've now restricted it for patients And incredibly, after this terrible experience, you have the audacity to ask me for feedback

Fantastic customer service from start to finish

Collected my information with utmost care, staff was incredibly friendly and attentive to my appointment request, truly exceptional customer service, much appreciation for their approach

Painless blood draw by an amazing phlebotomist

Visited the clinic for my diabetes screening, and typically, drawing my blood is quite challenging—medical staff often need multiple tries to successfully collect a sample. However, this time was completely different. The incredibly skilled phlebotomist, Katy Buckley, managed to draw my blood perfectly on the first attempt, and I experienced absolutely no discomfort during the process.

Debbie saves the day with prescription help

Huge appreciation goes out to Debbie at the front desk for quickly handling my medication request when I was in a bind. Her help was truly invaluable :)