St Andrews Medical Centre

Compassionate care that truly makes a difference

Every visit I've made here has left me feeling genuinely heard and cared for. The staff consistently demonstrates an attentive approach, carefully listening to my concerns and readily offering the precise assistance I require.

Lifesaver doctor provides exceptional care and compassion

I contacted the clinic yesterday and was unable to secure an immediate consultation, being scheduled for next Wednesday instead. A pharmacist at the Tesco in Salford advised me to consult a GP. Upon calling again today and relaying the pharmacist's recommendation, I was fortunately granted an appointment. I must express my gratitude to Dr. Jude for his exceptional care. He was an extraordinary physician - compassionate, attentive, understanding, and incredibly professional. His approach was comprehensive and deeply empathetic, making him the most outstanding doctor I've encountered in a long time. I sincerely hope St Andrews recognizes and retains such an remarkable medical professional. Thank you immensely for such a remarkable experience.

Terrible healthcare that nearly cost me my life

if there was an option below zero stars, I'd select it. these healthcare providers abandoned me without my crucial medications for an extended period, ultimately informing me they couldn't supply them at all. they completely neglected proper diagnostic procedures and dismissively attributed all my symptoms to "anxiety". subsequently, it was discovered that I actually have a serious heart condition. they are utterly incompetent across the board. AVOID THIS PRACTICE AT ALL COSTS.

Frustrating journey to get help for my son

I called to schedule an appointment yesterday on 2.1.25, and after explaining my son's various health issues to the receptionist, with his lack of appetite since New Year's Eve being the most pressing concern, I was directed to visit a chemist. I managed to secure a consultation for today. While the other health matters seem manageable at home, his refusal to eat is what's truly worrying me.

Frustrating reception makes doctor visits nearly impossible

Hello. I am deeply frustrated that securing a doctor's appointment seems nearly impossible. Despite suffering from multiple health conditions and clearly explaining my need to consult a physician for ongoing treatment, the reception staff appears dismissive. Although English is not my primary language, I comprehend perfectly well that these employees are completely unresponsive. It feels degrading to justify my medical needs to unqualified personnel who somehow believe they know better than the doctors who have already determined my treatment plan. The medical professionals themselves are competent, but navigating the reception process is an absolute nightmare. Most recently, I received a text message abruptly canceling my appointment, forcing me to reschedule. When I request to see any available doctor, I'm met with responses suggesting I don't need an appointment, with promises of callbacks or messages that predictably never materialize. I am left feeling utterly disrespected and treated like an incompetent person, simply for attempting to access basic medical care from staff whose fundamental job is to facilitate patient scheduling, not to make medical judgments. Sincerely.

Compassionate care when i needed help most

Debbie provided exceptional assistance today, attentively understanding my requirements and ensuring I could consult with a general practitioner promptly.

Exceptional care and compassion at st andrews medical

I am incredibly grateful to Leanne for her exceptional support during today's reception. She was phenomenal and incredibly accommodating. Dr. Regan was outstanding, demonstrating remarkable thoroughness. I am thoroughly delighted with the care provided by St. Andrews Medical Centre.

Compassionate care from amazing healthcare professionals

Exceptional service. The front desk staff member, I believe named Charlotte, was incredibly supportive and guided me perfectly in navigating the right approach for addressing my mental health concerns. I must commend Dr Jude, Dr Sutherland, and Dr Rittin as outstanding general practitioners who truly represent the best of the NHS.

Smooth sailing through quick and simple transaction

Streamlined and hassle-free from start to finish

Fantastic medical care at st andrews clinic

I have absolutely no complaints about St Andrews. Every time I've needed an appointment, they've been incredibly prompt and efficient in seeing me right away. The service is truly excellent.

Confusing appointment process left me frustrated

I received an SMS for my mother to schedule a purple HCA appointment. I followed the booking procedure as instructed. Upon arriving at the center, the reception informed me that my mother required an interpreter and the appointment needed to be rescheduled two weeks later. The reception emphasized that for my mother's appointments, I must book via phone call to the center instead of using the online booking system. It's acceptable, but why wasn't this information communicated in the initial SMS? I've always booked my parents' appointments online without previous issues. It's incredibly frustrating to have taken time off work, brought my mother to the clinic, only to be told we need to follow a different procedure. My suggestions: 1. Could the SMS provide more comprehensive information about special requirements? 2. Would it be possible for staff to review bookings proactively and contact patients if there are potential issues? * I have the utmost respect for the nurses and staff who provide medical services to the public, and I hope my feedback can contribute to improving service quality in the future.

Professional clinic with exceptional care

The staff here are incredibly competent and welcoming. I'm thoroughly satisfied with my decision to receive treatment at this medical facility.

Unhelpful staff ruin good doctors experience

The doctors at this practice are competent, but the reception team is extremely disappointing. Their communication skills are abysmal, consistently claiming no appointment slots are available and providing inaccurate guidance. When I attempted to address a medical concern from the previous week, the receptionist dismissively suggested I go to the Emergency Department. The A&E staff were frustrated, stating my GP should have handled my request, but this seems impossible given the receptionists' unwillingness to listen. To make matters worse, when discussing a painful incident, a receptionist callously remarked "no pain no gain" - an utterly unprofessional and insensitive response that falls far below acceptable customer service standards.

Frustrating wait for help with unbearable pain

Can't secure an appointment until next Friday because of my sleeplessness, which I believe is unacceptable. I'm struggling with my illness, and all they offer is a week-long wait. The nighttime pain is excruciating, and I'm unable to find any rest due to the intensity of my discomfort.

Excellent care in a welcoming medical setting

Friendly personnel, skilled physicians, welcoming environment, well-equipped disabled restroom, informative brochures readily available

Great service for quick medical appointments

I consistently experience excellent service at St Andrews. Whenever I need medical attention, I can typically secure an appointment quickly after making a request. This is particularly true for my young child - when I seek a consultation for him, I'm almost always able to get seen on the same day. St Andrews is absolutely beyond criticism.

Terrible gp practice with intrusive and unhelpful staff

Since relocating to this area, I've been a patient at this GP practice, and one glaring issue is their complete failure to transfer my medical records from my previous healthcare provider. Furthermore, it is utterly unacceptable that patients must disclose deeply personal medical information to a receptionist just to attempt scheduling an appointment, which has an extremely low probability of being same-day. I have never encountered such a dysfunctional system, where untrained receptionists feel empowered to interrogate patients about sensitive health details and then arbitrarily decide whether a condition merits an immediate GP consultation. No patient should feel humiliated entering their medical practice, knowing receptionists are privy to intimate health information, nor should individuals be forced to reveal personal medical issues in the public waiting area while others are present. Patients should not be subjected to invasive screening as a precondition for obtaining same-day medical attention, whether via telephone or in-person. I suffer from an undiagnosed condition characterized by intermittent, severe pain episodes. However, because I haven't sought treatment in just a couple of months (due to the unpredictable nature of my symptoms), I am deemed "non-emergent" and denied an immediate appointment. Consequently, I am condemned to endure intense pain for an additional week. The sole reason I continue with this practice is its convenient proximity. The service is astonishingly and utterly deplorable.

Great service from a helpful professional

Debbie demonstrated excellent customer service with her professionalism, courtesy, and effectiveness in scheduling my appointment. I truly appreciate her help. Warmest regards, Jackie

Exceptional healthcare with compassionate and patient-centered approach

A prime example of a contemporary medical clinic that truly understands patient needs. Gone are the days of chaotic morning phone queues for appointments. Instead, they offer a welcoming environment with courteous and efficient reception personnel. The doctors and nursing staff are not only highly skilled but also genuinely compassionate, taking the time to listen and provide meaningful support. I would wholeheartedly endorse this practice to anyone seeking quality healthcare.

Katy made my medical visit smooth and pleasant

Highly effective medical office. Katy provided exceptional service, demonstrating a soothing demeanor, offering reassurance, and maintaining the utmost professionalism. She truly stands out as a significant strength of this healthcare facility. Katy alone merits a perfect five-star rating.