Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with strong positive sentiment around reception courtesy, responsiveness, and professional care delivery, balanced against significant concerns regarding appointment availability and waiting times. Many patients consistently praise the welcoming environment, courteous reception staff, and compassionate approach from clinical professionals. Booking experience and digital systems receive particular commendation, with patients noting convenient appointment access and efficient online processes. However, a notable subset of feedback highlights substantial challenges with appointment scheduling, extended waiting periods, and inconsistent communication from reception staff. Some patients report difficulty securing timely appointments, lengthy waits without explanation, and reception communication that varies significantly in quality and clarity.

Referral delays and procedural clarity issues emerge as additional concerns in several reviews, with patients describing frustration around unclear booking requirements and slow specialist referral processing. Despite these access barriers, patients frequently express confidence in the clinical care itself, with doctors and nursing staff receiving consistent praise for their professionalism, attentiveness, and genuine commitment to patient wellbeing. The practice demonstrates particular strength in clinical skill and compassionate care delivery, though operational efficiency around appointment access and reception consistency requires attention to ensure a uniformly positive patient experience.

Appointment

68.92 %
Great

Reception

74.32 %
Great

Cleanliness

75.00 %
Great

Care

75.18 %
Great

Respect

71.28 %
Great

Seen on time

65.50 %
Great

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AB

Antony B. Google 2 years ago

Rating

Excellent!

Exceptional care and compassion at st andrews medical centre

I want to express my sincere appreciation to Katy during my blood test appointment and extend my gratitude to the entire team at St Andrews Medical Centre for their swift attention to my medical worries. Dr Flatcher's follow-up was absolutely exceptional. My heartfelt thanks to everyone involved.

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NC

Niki C. Google 2 years ago

Rating

Excellent!

Quick and caring service for my son

Quick and accommodating service - managed to secure a convenient booking for my child without hassle

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BP

Beverley P. Google 2 years ago

Rating

Excellent!

Awesome service with a smile from katy

Arrived punctually, and Katy provided excellent, warm service - much appreciated!

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EW

Emma W. Google 2 years ago

Rating

Excellent!

Compassionate care from a stellar medical receptionist

Debbie, the receptionist at the Medical Centre, demonstrated exceptional compassion and support when I called to schedule my appointment. She was attentive to my needs and went out of her way to assist me effectively.

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LT

Lynne T. Google 2 years ago

Rating

Excellent!

Compassionate care that truly made my day better

The personnel and physicians were exceptionally friendly, consistently creating a warm and inviting atmosphere. I truly appreciate their hospitality and kindness.

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ZM

Zainab M. Google 2 years ago

Rating

Excellent!

Compassionate staff saved me during painful time

I was experiencing intense discomfort and required medical attention, and Debbie proved to be incredibly supportive. In all candor, the entire team is wonderful—they consistently go above and beyond to provide assistance.

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DT

Diane T. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with caring and professional staff

I have complete trust in the care provided by St Andrews. The front desk staff are welcoming and supportive, and the doctors and nurses are truly exceptional. I have absolutely no complaints about any aspect of their service.

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ER

Ellie R. Google 2 years ago

Rating

Excellent!

Julie saved my honeymoon travel vaccination nightmare

I was racing against the clock to secure travel immunizations for my upcoming wedding trip and discovered I needed to schedule an appointment a full six weeks in advance! My only option seemed to be waiting and hoping for a last-minute cancellation slot. Fortunately, I connected with Julie, who was absolutely phenomenal in her assistance. She listened carefully to my predicament and took personal initiative to track potential openings on my behalf. Not only did she manage to secure me a timely appointment, but she also demonstrated extraordinary compassion and dedication. Julie went far beyond standard customer service, showing genuine care and a sincere desire to help me resolve my urgent medical scheduling challenge.

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ES

Emma S. Google 2 years ago

Rating

Excellent!

Debbie saved the day with exceptional service

Debbie, the receptionist, went above and beyond when I was too unwell to visit the clinic. She proactively suggested a phone consultation, which was incredibly helpful ⭐️⭐️⭐️⭐️⭐️

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PM

People M. Google 2 years ago

Rating

Excellent!

Smooth service with a helpful front desk pro

The front desk staff was welcoming, well-informed, and quick to help. A delightful interaction from start to finish.

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KS

Katie-rose S. Google 2 years ago

Rating

Excellent!

Friendly service that goes above and beyond

Consistently goes above and beyond to provide exceptional assistance

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SG

Stephen G. Google 2 years ago

Rating

Excellent!

Great service with amazing customer support

The staff were incredibly approachable and courteous. Their professionalism was evident throughout our interaction, and they went above and beyond to provide exceptional service. I was thoroughly satisfied and couldn't have hoped for a better experience.

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TM

Terry M. Google 2 years ago

Rating

Excellent!

Exceptional service with a friendly smile

Courteous, understanding, and considerate with a wonderfully pleasant demeanor.

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SW

Stephen W. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with friendly and efficient service

The moment you step inside, you're greeted by a friendly and inviting lobby and waiting space. Their digital check-in system streamlines the process of scheduling and managing your doctor's appointment with remarkable simplicity. The entire team is accessible and incredibly supportive, particularly when arranging consultations via telephone. From your initial arrival to your final departure, you're consistently made to feel comfortable and valued. The physicians are committed professionals who genuinely appear enthusiastic about providing care. I wholeheartedly endorse St Andrews medical centre as an exceptional healthcare facility.

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MA

Mike A. Google 2 years ago

Rating

Excellent!

Fantastic customer service from a wonderful representative

I was fortunate enough to interact with Katie Buckley, who was incredibly friendly and upbeat - truly delightful to work with. Fantastic experience!

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BB

Beth B. Google 2 years ago

Rating

Excellent!

Compassionate care and smooth patient experience

The team's telephone manner is welcoming, and they consistently go out of their way to assist. Dr Maciver demonstrates exceptional patience, compassion, and attention to detail. Nurse Emma performed my procedure today with remarkable skill, and I'm truly grateful for her thoughtful approach and professionalism. Additionally, the digital check-in process is seamless and efficient.

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BG

Becky G. Google 2 years ago

Rating

Excellent!

Fantastic doctors office that exceeded my expectations

Switching healthcare providers was a game-changer for me. I should have made this change earlier. The front desk team is exceptional, they respond promptly, and I never find myself stuck waiting around for long periods.

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VJ

Vikki J. Google 2 years ago

Rating

Excellent!

Compassionate care and quick respiratory service

Exceptional medical procedure, with doctors and reception staff consistently making me feel heard. I had a conversation with Debbie, who was incredibly helpful, and she promptly scheduled an appointment for me at the respiratory center that very morning.

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MI

Michele I. Google 2 years ago

Rating

Excellent!

Great service from a friendly professional

Debbie at the front desk was incredibly supportive and knowledgeable. She made the entire interaction truly enjoyable and smooth.

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TA

Tracey A. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with friendly and efficient team

A truly exceptional general practice that stands out from any I've previously encountered. The practice is run with remarkable efficiency and boasts an impressive lineup of skilled and knowledgeable general practitioners. The reception team is consistently courteous, and the entire staff is simply outstanding. Booking appointments is incredibly convenient, and the online system for requesting repeat prescriptions is seamless and user-friendly. Without a doubt, this is a top-tier medical service deserving of the highest rating possible.

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Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with strong positive sentiment around reception courtesy, responsiveness, and professional care delivery, balanced against significant concerns regarding appointment availability and waiting times. Many patients consistently praise the welcoming environment, courteous reception staff, and compassionate approach from clinical professionals. Booking experience and digital systems receive particular commendation, with patients noting convenient appointment access and efficient online processes. However, a notable subset of feedback highlights substantial challenges with appointment scheduling, extended waiting periods, and inconsistent communication from reception staff. Some patients report difficulty securing timely appointments, lengthy waits without explanation, and reception communication that varies significantly in quality and clarity.

Referral delays and procedural clarity issues emerge as additional concerns in several reviews, with patients describing frustration around unclear booking requirements and slow specialist referral processing. Despite these access barriers, patients frequently express confidence in the clinical care itself, with doctors and nursing staff receiving consistent praise for their professionalism, attentiveness, and genuine commitment to patient wellbeing. The practice demonstrates particular strength in clinical skill and compassionate care delivery, though operational efficiency around appointment access and reception consistency requires attention to ensure a uniformly positive patient experience.

Appointment

68.92 %
Great

Reception

74.32 %
Great

Cleanliness

75.00 %
Great

Care

75.18 %
Great

Respect

71.28 %
Great

Seen on time

65.50 %
Great
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