St Andrews Medical Practice

Efficient test but zero communication from doctor

I managed to secure a prompt appointment and swiftly undergo my blood work, yet I've been left in the dark, with Dr. Alexander providing zero communication or direction about my results for what seems like an eternity.

Exceptional care during pregnancy and beyond

I enrolled at this medical practice in November 2024 during my third trimester of pregnancy. Since then, I've attended both pediatric wellness checks for my baby and my own medical consultations. Throughout the past 9-10 months, my interactions have included: - Consultations with 4 different physicians - Multiple vaccination appointments with the primary nurse Each medical professional I've encountered has consistently demonstrated excellent qualities: they arrive well-prepared by reviewing my triage notes, display genuine warmth, conduct comprehensive examinations, and excel in their respective roles. After becoming familiar with the triage form process and understanding the optimal times to complete paperwork or contact the practice, everything runs seamlessly. I've found their communication straightforward and their scheduling remarkably punctual. There was one isolated scheduling mix-up, but the staff handled it professionally, offering a prompt and sincere apology while quickly rectifying the situation. My appreciation for their service.

Compassionate care from a stellar healthcare professional

A brief expression of gratitude to Malaika today. She demonstrated intelligence and empathy while handling my inquiry. Recognizes that patients are frequently stressed and not at their most composed when reaching out to a medical office.

Compassionate care that exceeded my expectations

The physician demonstrated exceptional care and support. He attentively listened to my medical issues, offered appropriate treatment, and coordinated additional diagnostic testing. I genuinely felt my concerns were fully acknowledged and validated. Sincere appreciation for his professional approach.

Prescription nightmare at local pharmacy

Absolutely no sense of responsibility or prompt service. I submitted a request for a repeat prescription medication five days ago and made multiple phone calls throughout the day, starting at 10am. Initially, they acknowledged their error and promised to resolve it immediately, assuring me they would call back. However, an hour passed with no communication. Each subsequent call resulted in repeated assurances that it would be handled within the hour. My final call at 5pm was met with a promise to complete it before closing time. Their lack of urgency is appalling. The following day, when I called again, they claimed the request was in a queue but "understood" its urgency. This level of service is completely unacceptable.

Incompetent front desk ruins otherwise great medical practice

I've consistently had positive interactions with the medical staff, physicians, and administrative processes. However, the front desk personnel have been a continuous source of frustration. After submitting forms to the front desk as my doctor instructed, I called to follow up and discovered they had misplaced them. Their dismissive response of "you'll just have to redo everything" seems to be their version of an apology, which falls far short of professional customer service.

Amazing doctor who truly cares

Dr. A Koizia is absolutely outstanding

Amazing healthcare with friendly staff

I had an absolutely wonderful encounter with Dr. Read at this medical facility. The front desk staff was equally delightful. I can definitely vouch for this place based on those interactions alone!

Compassionate care that truly made a difference

A truly exceptional medical consultation. The healthcare provider attentively heard my concerns and dedicated ample time to my case. The explanation of the results was comprehensive and transparent, leaving me fully informed.

Compassionate care that truly helped my recovery

I consulted Dr Mendonca, who organized all the necessary diagnostic procedures and set me up with two rounds of physiotherapy. I truly appreciated feeling heard and cared for throughout the process, and I'm grateful for the support.

Frustrating service with zero helpful appointment booking

Repeatedly, I've tried to schedule appointments for my children, but I'm consistently redirected to the walk-in clinic. I'm left wondering about the purpose of this general practitioner's practice.

Great service and smooth medication process

Recently transferred from Longrove Surgery. When it comes to medication prescriptions, they've been quite prompt and streamlined. Optimistic that this level of efficiency will extend to all aspects of their service.

Compassionate care and quick medical support

Consistently friendly and supportive front desk personnel, coupled with top-notch healthcare support. Time-sensitive matters handled promptly and with genuine compassion.

Compassionate care from friendly medical professionals

Extremely satisfied with this medical facility. Every physician I've encountered has been wonderfully kind and professional.

Friendly service with quick and professional assistance

Ms Sarika demonstrated prompt and effective service, providing assistance without significant wait times - much appreciated!

Exceptional care from a truly compassionate doctor

Exceptional service provided by Dr. A Koisia Outstanding and attentive customer support Much appreciation.

Terrible service and unprofessional medical experience

I spent more than 60 minutes waiting despite having a scheduled visit. Once called in, the physician was skimming through my medical records right in front of me. They ultimately informed me that I would need to return for an additional consultation. The entire experience felt far from satisfactory or well-organized.

Quick care when you need it most

Managed to secure a same-day consultation. The physician was incredibly supportive, well-informed, and personable, swiftly arranging a prescription to be sent to my nearby pharmacy. I was genuinely impressed by the prompt and efficient service.

Professional service exceeded my expectations

Swift response to my inquiry and courteous handling of my case. Extremely pleased and reassured by the outcome. Much appreciation.

Wonderful doctor and staff at st andrews clinic

Dr Koizia is an outstanding physician, and I'm truly delighted that we chose St Andrews as our medical practice after relocating. The entire healthcare team is exceptional and provides top-notch care!