St Andrews Medical Practice

Terrible reception overshadows great medical care

The medical professionals at this practice are excellent, but the front desk personnel consistently display an unacceptable level of discourtesy. When I phoned earlier today to inquire about prescription renewal and whether I needed to consult the doctor first, the staff member responded with an unhelpful and dismissive attitude, essentially saying, "How should I know? It's YOUR prescription." Their combative tone was evident from the moment the call began, which appears to be a recurring issue. Additionally, my appointments are frequently mishandled, and they repeatedly fail to provide promised information, such as sending appointment links as they commit to doing.

Worst phone support ever avoid at all costs

Absolutely appalling phone service from the representative! Her demeanor was brusque and disrespectful, demonstrating a complete lack of interpersonal communication abilities. It's evident she has zero passion for her role and should be immediately replaced!

Excellent service with professional care

Exceptionally precise and thoughtful, with keen attention to detail

Frustrating customer service and scheduling nightmare

Scheduling a consultation can be incredibly challenging. The staff handling phone inquiries occasionally display unprofessional attitudes.

Amazing doctor with exceptional patient care

I had an appointment with Dr. A Koizia, and I was absolutely amazed by his expertise, professionalism, and compassionate approach. Extremely satisfied patient here! I wish I could give more than five stars to truly express my appreciation. Thrilled with the exceptional care my daughter received today. Dr. Koizia continues to impress and provide outstanding service.

Sarika rocks exceptional care and professional guidance

I was thoroughly impressed by my consultation with Sarika, a truly exceptional practitioner. She was direct, succinct, and remarkably focused. Sarika provided comfort, offered expert guidance, and assisted me in developing a strategic approach to adjusting my treatment plan. Much appreciation!

Compassionate doctor makes medication review a breeze

I recently had a telehealth consultation with Dr. Mendonca regarding my medication assessment. Her expertise was impressive, and she articulated all details with exceptional clarity. Moreover, her communication style was delightful and made the entire interaction pleasant. She continues to be an outstanding healthcare professional 😊

Professional and thorough dental service

Professional and punctual service with an engaging, in-depth discussion that covered all necessary points thoroughly.

Frustrating service with endless waiting and no help

At 8:00 in the morning, I dialed their number and was greeted by an automated message claiming I was first in line. Despite waiting patiently, by 8:23 am, a staff member finally picked up, only to inform me that everything was completely reserved and no spots were available.

Compassionate care for my aging mother

I've discovered this medical office to be quite supportive, particularly when I'm advocating for my aging 90-year-old mother, though the quality varies depending on the receptionist on duty. A few staff members at the front desk are exceptionally compassionate and diligent about addressing my needs quickly and efficiently.

Terrible service and impossible to schedule appointments

Scheduling a basic appointment is a nightmare. Every time I call, I'm met with the dismissive response that they're "at capacity." The personnel lack basic courtesy and demonstrate a complete disregard for professional conduct.

Compassionate doctor who truly cares about patient health

I'm truly grateful to my general practitioner for guiding me through numerous health challenges. It's incredibly reassuring to have a doctor who genuinely commits to doing everything in their power to aid your healing journey. My sincere thanks to Dr. Jo!

Negligent doctors fail patient with dangerous infection

These doctors are utterly useless and show zero concern for their patients. They refuse to provide direct care and solely rely on rapid response teams. They deserve to be shut down for gross negligence. My brother is suffering from a urine infection and experiencing delirium, putting him at high risk of serious falls. The rapid response team confirmed the infection today and planned to prescribe antibiotics, but Dr. Choudry inexplicably blocked this, insisting on waiting until Monday. Meanwhile, my brother remains in danger of a potentially devastating injury. The doctor even had the audacity to message my brother directly, telling him to contact rapid response, fully aware of his chronic illness. This is a complete breakdown of medical responsibility and patient care. The ombudsman and CQC will definitely be hearing about this appalling and disgraceful treatment.

Frustrating booking system ruins my entire experience

Scheduling an appointment through this ridiculous system is absolutely futile - it's nothing but a frustrating and unproductive experience.

Quick and smooth healthcare experience

Scheduling a non-emergency consultation online was straightforward. I received a prompt response within 48 hours, and secured an appointment in a fortnight. The doctor was incredibly kind and put me at ease during the visit.

Endless wait leaves customer frustrated and helpless

Stuck on the phone line for over 40 minutes as the first caller in the queue. I remain waiting, and I believe this prolonged wait time is something the ICB needs to be informed about.

Terrible customer service from start to finish

Customer service representatives are discourteous and completely unhelpful when contacted via telephone.

Compassionate care from an amazing healthcare professional

The physician took great care during my examination, listening attentively and making me feel genuinely understood. I appreciate their compassionate approach.