St. Andrew's Surgery

AN ABSOLUTE DISGRACE

Not going to go deep into own personal issues, but these incompetent people messed up a nurses appointment and gave me blood test instead, FAILED TO CALL ME BETWEEN THE TIMES OF A PHONE APPOINTMENTY, THEY REALLY DONT GIVE A DAMN, BUT THEY CAN TAKE ON ANOTHER SURGERY WHEN THEY CANT EVEN DEAL WITH THE PATIENTS FROM THE FIRST SURGERY

Reliable care with exceptional customer service

We've consistently found it easy to schedule appointments, with convenient time slots that accommodate our needs. The staff demonstrates professionalism and thoroughness in both their treatment approach and referral processes.

Exceptional healthcare with compassion and genuine kindness

🌟 Heartfelt Appreciation for St Andrews Surgery, Eastleigh 🌟 We feel compelled to express our sincere gratitude to the remarkable staff at St Andrews Surgery in Eastleigh. From the welcoming and efficient administrative personnel to the exceptional medical professionals, this practice stands out as truly exceptional. We want to extend a particularly warm acknowledgment to Dr Helen Le Grice – without doubt, the most exceptional physician we've ever encountered. Her outstanding professionalism, compassionate approach, and authentic concern have been transformative for us. She provides attentive listening without criticism, communicates with crystal clarity, and creates an environment where we feel completely secure and validated. We count ourselves incredibly fortunate to be her patients.

Perfect healthcare with friendly team

Fantastic service. Scheduling has always been a breeze! The team is wonderfully friendly and welcoming 😊

Worst customer service ever from unhelpful staff

Incredibly discourteous front desk staff. Declined to explain why she was unwilling to perform her basic work responsibilities.

Fantastic healthcare that truly cares for patients

5 stars fall short of expressing how great this practice is! Booking appointments by phone is always smooth, and they've even helped me with prescriptions when I've nearly forgotten to reorder. Getting blood tests is hassle-free, and the receptionists, nurses, and doctors are absolutely top-notch. My wife and I are thrilled we switched from our previous GP practice - this one is simply outstanding.

Terrible reception, but great medical team overall

Utterly discourteous - the female receptionist handling in-person arrivals. Skilled physicians, anticipatory medical attention, and excellent phone support.

Exceptional healthcare with friendly and attentive staff

The medical staff here are absolutely wonderful, both physicians and front desk personnel. This practice is a world apart from my previous surgical experience - such a refreshing change! Scheduling appointments is always smooth and hassle-free. I particularly appreciate the diverse range of female doctors available, which I know matters to many women like myself. They've also thoughtfully included male doctors, ensuring patients can choose a physician they're most comfortable with.

Exceptional healthcare with compassionate and efficient staff

I transferred to this medical practice from a nearby clinic nearly five years back. The front desk staff are delightful, and all the nursing personnel and doctors are equally charming. Whenever I phone, I'm consistently at the front of the queue, and securing an urgent consultation has always been effortless. This is undoubtedly the top healthcare facility in Eastleigh.

Compassionate care from a stellar medical secretary

Despite encountering mixed interactions with various staff members and medical professionals, Chanelle, the secretary, has consistently demonstrated exceptional empathy and support in addressing my mental health concerns.

Exceptional doctor and staff at st andrews practice

Dr Revill truly embodies compassion and empathy in his medical practice. He genuinely listens to my concerns and addresses them with utmost seriousness. He's simply outstanding. The nursing staff are equally wonderful, consistently demonstrating warmth and professionalism. The reception team is equally delightful, always ready to assist with a smile. My sole minor frustration is the need to justify my doctor's appointment. Having been a patient at this practice since 1981, I remain thoroughly satisfied with their care. My heartfelt appreciation goes to St Andrews.

Exceptional medical staff with heart and care

Throughout my 44 years of life, I've never encountered a medical practice with such an incredibly warm, empathetic, and supportive group of front desk staff. Special thanks to everyone, with extra appreciation for Lauren xx

Terrible emergency care for cancer survivor patient

You can't find a doctor in the emergency room who actually wants to help; they just push you to dial 111. They refuse to conduct blood tests. Despite having undergone extensive surgery 18 months ago—removing my kidney, bladder, prostate, urethra, and other affected areas due to cancer—you'd expect them to show some concern for my condition, but apparently, that's too much to ask.

Terrible medical care led to delayed diagnosis

This medical practice is undoubtedly the most disappointing healthcare experience I've encountered. For nearly two years, I was repeatedly dismissed, with no medical professional showing genuine concern or listening to my symptoms. I was continuously sent for blood tests (which they even managed to misplace at one point), only to be repeatedly told everything was fine. Upon registering with a new GP surgery, my first doctor immediately identified critical issues in my previous three blood test results that had been overlooked!!! I now have a complete diagnosis and am receiving proper treatment. St Andrews is an utterly incompetent facility that demonstrates complete indifference to patient welfare and medical concerns.

Terrible wait times and unprofessional medical service

I had an appointment with my general practitioner today and had to take time off work. Despite arriving at the clinic well ahead of my 2:30 slot around 2:00, I was left sitting in the waiting room until 3:00 without being seen. The level of service was completely unacceptable, and I cannot bring myself to suggest this medical practice to anyone else. It seems the healthcare providers are primarily focused on billing rather than providing genuine patient care and attention.

Exceptional healthcare with compassionate and attentive staff

Despite being a relatively new patient at this medical practice for just 8 months, I've been consistently impressed by the exceptional care I've experienced. The entire staff, from the receptionist to the medical professionals, are consistently courteous, supportive, and genuinely committed to providing the best possible service. I've found it remarkably easy to secure same-day appointments and receive comprehensive support whenever needed. Doctors PALACCI and SHAW are particularly noteworthy, always taking ample time to address my concerns, answer every question thoroughly, and ensure I fully understand my healthcare matters. I cannot emphasize enough how highly I recommend this general practice. My sincere appreciation goes out to the entire team.

Exceptional healthcare with compassionate and caring staff

Whenever I contact the practice for myself or my kids, I'm consistently greeted by incredibly friendly staff who are eager to assist me with any concerns. I'm always seen promptly, and I can honestly say I've never experienced such an exceptional medical facility before. On one occasion, when I was suffering from severe mastitis, the doctor recognized how unwell I was and immediately called an ambulance. The staff went above and beyond, remaining well after their usual hours while waiting for the emergency services. This ultimately led to my three-day hospital stay. I cannot praise this medical practice highly enough.

Exceptional healthcare with compassionate and attentive staff

Every interaction with the receptionist has been pleasant and welcoming. Scheduling appointments is always smooth and hassle-free. The general practitioners are incredibly competent and supportive. I'm truly delighted with my decision to switch to this medical practice. They make me feel valued and heard, almost like I'm receiving premium healthcare. Compared to my previous surgery in Eastleigh, this is a significant upgrade, and I have no regrets about changing.

Peaceful medical experience with caring professionals

Peaceful and serene procedure with kind and courteous medical team

Terrible healthcare experience at this awful medical practice

Arrogant medical personnel completely lack compassion for patients, with both physicians and administrative staff displaying an incredibly unpleasant and disrespectful demeanor. It seems like absolute incompetence pervades the entire facility, with no one appearing to understand their professional responsibilities.