St. Andrew's Surgery

Terrible service left me suffering and miserable

Stuck in bed for three weeks battling a chest infection, and now tonsillitis has hit me too. The incompetent medical staff can't spare a moment to process my antibiotic prescription, leaving me miserable and frustrated. In my current state, I'm planning to drag myself to the clinic and potentially spread these infections to everyone there out of sheer exasperation.

Life-changing care from exceptional medical professionals

Dr Miles and Dr Hodges are truly exceptional physicians who have made an immeasurable impact on my life. Their expertise and care have been nothing short of transformative for me. While the medical professionals are outstanding, the practice's administrative procedures can be somewhat counterintuitive. Take, for instance, the scheduling system: when a doctor recommends a follow-up in a month, the receptionists cannot pre-book that specific appointment. This limitation is not catastrophic, but it does create unnecessary friction and inconvenience for both medical staff and patients. My recent interactions with the practice have been remarkably positive, primarily due to the exceptional doctors who, regrettably, are no longer affiliated with this medical center.

Fast and efficient medical service

Received prompt attention

Worst doctor ever terrible bedside manner

Dr. Laura Elizabeth Keogh is hands down the worst medical professional I've encountered. Steer clear of her at all costs.

Terrible experience at this disappointing medical clinic

Absolutely terrible punctuality. Completely unsatisfactory customer handling at the front desk.

Compassionate care at its finest medical service

Impressive swift communication following my pharmacy visit. The doctor was incredibly compassionate and helpful. I felt compelled to share this positive experience, especially given the numerous critical reports about medical practices.

Stellar reception team makes every visit a pleasure

The front desk staff are truly exceptional. As someone with experience in frontline healthcare, I understand how demanding and hectic their role can be, so I want to give them a big thumbs up for consistently demonstrating kindness, understanding, and a willingness to help.

Incredible surgeon who exceeded all my expectations

Dr. Smith and his team provided an absolutely exceptional surgical experience that I cannot praise enough, and I will enthusiastically endorse them to anyone seeking top-quality medical care.

Exceptional service with a smile every time

The staff consistently demonstrate exceptional customer service, offering warm interactions, deep expertise, valuable assistance, and a highly polished approach.

Amazing care and professional medical team

Top-notch surgical practice that truly stands out. The medical professionals and front desk team demonstrate exceptional compassion and personalized attention.

Quick and caring medical service for my son

Visited the clinic with my son for an after-hours consultation on Saturday. We were seen quickly, and the receptionist was incredibly kind and welcoming. The physician was thorough and provided comprehensive guidance that helped alleviate our concerns. What's more, the appointment didn't feel hurried, which was a real relief.

Beware of these dangerous online fraudsters

Fraudsters at work. I'm prepared to share the full story with anyone interested in understanding what happened.

Frustrating phone wait for simple medical appointment

Attempting to schedule a follow-up appointment and I've been stuck on hold for nearly 10 minutes. I got up early specifically to book this, and now I'm wondering if it would be more efficient to just go to the office in person and talk to someone directly.

Friendly staff make shopping a pleasure

The staff consistently demonstrate exceptional courtesy and are always eager to provide assistance.

Exceptional service that truly made my day

Exceptional and caring team. Incredibly friendly and inviting atmosphere.

Fantastic healthcare with caring and attentive staff

Since becoming a patient at St Andrews last year, I've encountered nothing but top-notch care and service. Previously, I harbored significant anxiety about scheduling medical consultations, stemming from unsatisfactory interactions with other healthcare practices. My past frustrations primarily centered on communication barriers and difficulties reaching staff by telephone. In stark contrast, St Andrews has consistently demonstrated exceptional communication, utilizing both phone calls and text messages effectively. The staff have been uniformly warm, approachable, and compassionate, making me feel genuinely comfortable and supported during every interaction. Throughout my appointments, I've felt completely at ease and have been thoroughly impressed by the high standard of professional care. My gratitude to the entire team is immense!

Incompetent doctor prioritizes property over patient care

Dr. Taylor, who claims "property investor" as his professional title on LinkedIn, perfectly encapsulates the subpar medical attention you'll receive from him. Moreover, his diagnostic skills are so abysmal that he'd struggle to identify a cold even if it were written in bold letters.

Decent product with some room for improvement

Gets the task done, though not without some room for improvement

Rude receptionist ruins patient's medical office experience

I recently visited the clinic to drop off a document and encountered an incredibly discourteous receptionist - a woman in her mid-50s with short brown hair. I witnessed her interact with another patient, a woman holding a toddler, and her tone was dismissive when saying "just sit down and you'll be called up" with a notably condescending and hostile attitude. She dramatically stormed into the back room, slamming the door behind her. Eventually, someone else emerged to collect my medical note, and they seemed sympathetic, subtly acknowledging the receptionist's poor behavior. What was most uncomfortable was how visibly frustrated and contemptuous she was towards patients in the waiting area, making it clear she resented being there. My advice: if you're this miserable in your job, find another one. We patients aren't here to endure your bad mood or personal issues. The level of unprofessionalism was truly shocking.

Unprofessional and disrespectful medical service experience

I had scheduled a phone consultation this morning and rearranged my entire schedule, including disrupting the school drop-off and cancelling other commitments, to ensure I was fully available for this rare appointment slot. Despite all my preparations, no call was received and no attempt at communication was made. What makes this particularly frustrating is the extensive wait I've already endured to secure this consultation, and the fact that I'm someone who only seeks medical advice as an absolute last resort. As a result, I'm feeling profoundly disappointed and undervalued.