St. Andrew's Surgery

Excellent medical care with compassionate professionals

I've been a patient at this medical practice for an extended period and have consistently experienced top-notch care. The personnel and physicians are both welcoming and highly competent.

Frustrating wait and pharmacy mix-up at clinic

Yesterday, my wife and I visited this medical practice, intending to see the doctor at 5:15 PM. We ended up waiting 45 minutes before being called by what I believe was a nurse, not a physician. After the examination, she mentioned prescribing antibiotics and suggested collecting them from Sainsbury's pharmacy. When I inquired why not at their own pharmacy, she explained Sainsbury's is open late. We went to Sainsbury's, but the prescription wasn't ready, and we waited 30 minutes with no result. They took our contact details, promising to inform us if it arrives. Around 9 PM, Sainsbury's called to say the prescription was still not available. What's the purpose of consulting a doctor if we can't obtain the necessary medication? It's Saturday, and this surgery is closed on weekends. I'm thoroughly dissatisfied with this entire experience.

Terrible service and uncaring medical professionals

I concur with the previous critical remarks, having personally experienced these issues multiple times. The diagnostic accuracy is subpar, the personnel are discourteous, and the physicians are disrespectful and demeaning. I've reached a point where I refuse to return. In my opinion, a pharmacist provides more competent and compassionate care than these St Andrews doctors. This practice was once exceptional, staffed with skilled and knowledgeable physicians who could provide accurate diagnoses. Now, it's become nothing more than a disappointment.

Unhelpful receptionist nearly cost me my health

I reached out seeking assistance regarding the adverse reactions I'm experiencing from my epilepsy prescription. The medication's information clearly indicates that the symptoms I'm currently dealing with require immediate medical intervention. The front desk staff informed me that no appointments are available before a date two weeks from now and suggested I consult a pharmacist for guidance. I'm now compelled to explore private medical care before my condition potentially becomes life-threatening.

Exceptional healthcare with caring and friendly staff

The medical staff here are absolutely fantastic, with an incredibly supportive team. I had a great conversation with Megan earlier, who was extremely friendly and accommodating. Without a doubt, this is the top healthcare practice in the area.

Terrible service that completely failed my partner

Completely unhelpful and disrespectful - AVOID AT ALL COSTS! Their sole focus is collecting money, with zero interest in actually assisting patients. My partner suffers from a genetic condition they flatly ignore, leaving her in constant discomfort and dealing with unpredictable joint instability. Even her physician dismissed her concerns, labeling her as a hypochondriac and providing absolutely no support or treatment.

Terrible medical care and dismissive doctor experience

I've been a patient at this medical practice for some time, rarely requiring assistance until recently, when I've been experiencing excruciating discomfort. During my initial consultation, the doctor dismissed my concerns, labeling me a hypochondriac and claiming my numerous symptoms were too complex to address in a single visit. I was utterly stunned by their response. Despite being in severe pain, the physician merely checked my blood pressure and declared me "fine," seemingly prejudging my condition without a thorough examination. It appeared they had already decided I was overreacting, despite my lack of prior medical history. This was likely my first attempt to seek medical help, and to be treated so dismissively is absolutely disgraceful!!

Appointment nightmare leads to endless medical frustration

Absolutely dreadful experience with their service. I endured a two-week wait for an in-person consultation, only to be dismissed due to a 10-minute timing discrepancy. The sheer frustration of having to reschedule for another month is overwhelming. It's no surprise healthcare systems are struggling when getting a simple doctor's appointment becomes such an ordeal.

Friendly staff make first-time patient feel welcome

Since I'm just starting out with this practice, whenever I've required an appointment or consultation, the front desk staff and physician have consistently been attentive and patient with me. Their level of care has been truly outstanding from my experience so far.

Unhelpful receptionist gave incorrect medical advice

I attempted to contact a general practitioner at the medical practice today and was met with a frustrating interaction with the receptionist. Despite recognizing their professional responsibilities, the staff member adamantly claimed that the doctor could not prescribe medication beyond what's available without a prescription. This advice was completely inaccurate, and had I not previously encountered similar situations, I would still be suffering significant discomfort. Such a response is entirely unacceptable. I strongly urge the practice to invest in additional staff training to prevent similar incidents in the future.

Great doctors who really care about patients

Top-Notch Medical Practitioners in Eastleigh

Amazing care and expertise at this clinic

Exceptional medical procedure! The front desk staff are attentive and the physicians demonstrate genuine compassion.

Frustrating wait with unprofessional medical care

Doctor arrived significantly behind schedule, delaying my scheduled appointment by twenty minutes

Fifteen years of excellent care at my gp surgery

Over the past decade and a half, I can confidently say that this medical practice has consistently provided exceptional care for both myself and my child. The general practitioners have always been outstanding, and the reception team has been nothing short of remarkable. During my previous visits to the waiting area, I've been genuinely impressed by how the front desk staff manage the bustling environment with such professionalism, warmth, and cheerfulness - a task I personally would find overwhelming with all the activity and constant phone calls. I initially came to this platform simply to retrieve their contact information and was surprised to see some negative feedback about the reception staff. After making my call, I was once again treated with the same efficiency and kindness I've experienced throughout my years here. Therefore, I felt compelled to share my fifteen-year perspective and offer a more balanced view of this practice.

Amazing care and compassion at local gp surgery

I am truly overwhelmed by the exceptional care I've received at this medical practice. Every healthcare professional I've interacted with - from the junior doctor to Dr Miles and Dr Hodges - has been attentive and provided outstanding treatment. Kelly, who performed my blood test, was incredibly warm and skillfully helped me feel relaxed during the procedure. The entire reception team has consistently demonstrated remarkable compassion, with Gemma particularly standing out today - her extraordinary kindness made me feel genuinely supported and valued. As someone relatively new to Eastleigh, having such a wonderful GP surgery has significantly smoothed my transition and positively impacted my mental wellbeing, especially after years of struggling to be heard by medical professionals. The staff here deserve the highest praise, and I am profoundly grateful for their remarkable dedication and empathy.

Amazing care from start to finish

Exceptional medical procedure! The front desk personnel, doctors, and nursing team are welcoming, compassionate, and supportive.

Exceptional healthcare with compassionate and helpful staff

The medical practice isn't my personal healthcare provider, but I assist my relatives with their medical needs by coordinating appointments and administrative tasks. The reception staff at St Andrew's surgery are truly exceptional, consistently demonstrating remarkable dedication and willingness to provide support. The physicians have also been incredibly compassionate and understanding. I genuinely wish I resided near enough to have them as my own healthcare practice!

Great customer service with a smile

Welcoming and pleasant staff

Quick and caring covid vaccination experience

Got my coronavirus vaccination yesterday, and I was thoroughly impressed by the entire team. The staff at St Andrews medical center were exceptional in their professionalism and care. Kudos to everyone who made the process smooth and efficient.

Worst medical experience ever terrible service

Total farce. The receptionist takes the cake for being the most discourteous staff member imaginable. They'll casually let you languish in the waiting area for three-quarters of an hour beyond your scheduled time, yet if you're merely a few minutes tardy, they'll demand you reschedule and berate you like a misbehaving child about the doctor's precious schedule and the simplicity of punctuality. The hypocrisy is laughable. After switching medical practices, I'm no longer made to feel like I'm overreacting. Instead, I've had multiple complex, long-standing health concerns properly identified and addressed. Turns out, competent physicians actually investigate and diagnose rather than merely skimming a medical reference and making wild guesses about your symptoms.