St. Andrew's Surgery

Great doctors who truly care about patients

The staff at the front desk were incredibly welcoming, and the physicians were genuinely attentive—a stark contrast to other medical professionals I've encountered. They truly take the time to hear you out. I would absolutely suggest this practice to anyone seeking compassionate healthcare.

Exceptional service from caring and compassionate team

Exceptional and committed individuals. Heartfelt gratitude to the entire team.

Uneven care could have cost me my life

The medical practice here presents a mixed bag when it comes to doctors. The quality of care varies significantly between practitioners. I encountered a GP who consistently downplayed my symptoms, but fortunately, another doctor took my concerns seriously and ordered crucial tests. Without that one compassionate physician, my ovarian cancer might have gone undetected, potentially leading to fatal consequences. A frustrating pattern emerges where doctors tend to tunnel-vision on existing chronic conditions, potentially overlooking unrelated health issues. I understand the immense pressure and patient volume they face, but such narrow-minded approaches border on medical negligence. On a positive note, the reception staff have notably improved, and the nursing team is outstanding. Of the GPs, I'd rate two as exceptional, two as mediocre, and two as completely unacceptable – to the point where I actively avoid them.

Exceptional care from top-notch medical professionals

The personnel were incredibly welcoming, and the physicians were absolutely top-notch.

Excellent care for new mom at local gp center

I've been eager to share my experience with this medical practice for quite a while! After relocating here while 8 months pregnant, I was thoroughly impressed by the exceptional care provided by all staff members, including the physicians, midwives, and nursing team. My sincere appreciation goes out to them!

Speedy service that keeps patients happy and healthy

Consistently offers faster scheduling options when contrasted with nearby general practice clinics

Terrible doctor ignored my daughters throat problems

Avoid this medical practice at all costs. Dr. Taylor is completely incompetent. We've consulted him six different times regarding my daughter's swollen tonsils and persistent throat pain, which always resulted in us having to seek emergency after-hours medical attention elsewhere. Each time, we were simply told it was tonsillitis, while my daughter continues to suffer because the doctor couldn't be bothered to even examine her throat properly.

Quick and caring medical service saved my day

Just relocated to this neighborhood and required urgent medical attention. The clinic swiftly processed my registration and scheduled me for a consultation within hours. The general practitioner was cordial and supportive during my visit.

Painful experience with uncaring doctors at clinic

Ever since becoming a patient at St. Andrews, my outlook on managing my persistent pain has been utterly devastating. When you schedule a consultation with the sole professional who could potentially alleviate your physical suffering through medication, they completely dismiss your experience. The front desk staff and nursing team are wonderfully supportive, but the physicians seem rigidly fixated on media narratives about controlled substances, disregarding the critical role these medications play in providing chronic pain patients with any semblance of livable existence.

Terrible medical care and disrespectful staff

Greetings. I want to share my long-standing experiences with this medical facility, and unfortunately, my impressions are quite negative. The staff genuinely need to improve their approach to patient care and professional service. I initially sought help for my headache issues years ago, but all attempts were futile, with prescribed treatments consistently ineffective. Recently, I approached the doctors about my depression, and they dismissed my concerns, claiming I wasn't suffering—despite my clear understanding of my condition. I found their inability to recognize my mental state deeply insulting and shocking. Such unprofessional behavior is absolutely unacceptable. Multiple times, including an instance with my father, we were forced to wait over an hour past our scheduled appointment time. My father, who typically arrives early, was repeatedly told by the receptionist to sit and wait, even after the designated time had passed. This treatment is simply unacceptable and requires immediate attention. Based on my experiences, I cannot recommend this facility. The 2.7-star rating from July 2019 should provide sufficient insight into their subpar services. The only positive aspect is being able to leave quickly. I consistently feel that the staff views me as an inconvenience and shows minimal respect. Despite the overwhelming negativity, I acknowledge that I generally complete my necessary medical tasks, and the nurses seem more compassionate compared to the doctors and receptionists. I would have rated them three stars, but that would be overly generous given their inadequate and unprofessional conduct, which far outweighs any positive aspects. TL;DR: Poor attitudes, substandard performance, and a significant lack of professional respect. Thank you for reading.

Terrible service from start to finish

Unwelcoming front desk personnel with an extremely poor attitude. The medical professionals aren't significantly more impressive. I strongly recommend seeking alternative healthcare providers if possible.

Amazing healthcare experience with caring professionals

The entire medical team is absolutely fantastic - incredibly kind, approachable, and supportive. These are without doubt the most exceptional healthcare professionals I've ever encountered in my experience.

Terrible customer service and zero support

Absolutely useless when seeking assistance!!!!

Prescription wait time was a total nightmare

Completely unacceptable delay of 90 minutes just to get a prescription filled. Terrible customer service that left me thoroughly frustrated and dissatisfied!

Terrible medication service leaving patient without help

Diagnosed with COPD and lung disease, I've been struggling to get the specific medication my specialist recommended back in March. Despite multiple attempts, I still haven't received the prescribed meds. Two months ago, they offered alternative medication, but again, nothing has materialized. After calling their support line, I'm still waiting for a response after 30 hours. Their customer service is absolutely appalling and the overall service is completely unacceptable.

Quick and efficient medical care

Exceptional prompt assistance, outstanding performance by the medical professional and front desk staff who efficiently resolved my issue and dispatched a prescription in just moments. Absolutely no complaints. Highly appreciative of the excellent service provided.

Terrible doctors fail to diagnose or care properly

Despite the ease of scheduling appointments, the medical guidance and assistance from the physicians are completely inadequate. I struggled with a specific health concern for 24 months before they finally consented to provide a referral. Over the past three weeks, my pain has been so intense that I've been losing consciousness. I've consulted four different doctors, each offering conflicting advice, and none seeming genuinely concerned about identifying my underlying condition. Several acquaintances have encountered similar frustrations with this practice. One physician even resorted to searching Google during my consultation - something I'm perfectly capable of doing myself! I understand the current challenges facing the NHS, but this level of indifference is absolutely unacceptable. I will acknowledge, however, that the reception staff consistently demonstrate support and make commendable efforts to compensate for the doctors' shortcomings.

Excellent care from dr revill and team

My initial consultation at this practice following the shutdown of Brownhill Surgery on November 13th, 2017 had me feeling slightly apprehensive. However, those concerns were completely unfounded, as the entire staff, particularly Dr. Craig Revill, were exceptionally helpful and professional. I am truly grateful for their willingness to accept me as a patient.

Great healthcare with compassionate doctors

Throughout my lengthy 31-year relationship with this medical practice, I've consistently experienced smooth scheduling and encountered nothing but warm, supportive physicians. Every doctor I've consulted has been exceptionally kind and accommodating.

Prescription nightmare at this ridiculously slow pharmacy

Completely inefficient when it comes to processing prescriptions promptly. Despite claiming a 48-hour turnaround, I've been forced to endure a frustrating wait of 5 full working days!