St. Andrew's Surgery

Patient Experience Summary

Patient feedback reflects a mixed experience across appointment access, reception courtesy, and care quality. Booking appointments is frequently described as straightforward, with prompt service noted in several reviews. However, waiting times present a significant concern, with patients reporting delays ranging from minor overruns to substantial waits beyond scheduled times.

Reception experience is notably inconsistent—some patients praise welcoming and supportive staff, whilst others describe discourteous interactions and poor communication. Care quality varies considerably between practitioners, with some patients expressing confidence in their doctors' attentiveness and diagnostic approach, whilst others report feeling dismissed, receiving conflicting advice, or experiencing delays in prescription processing. Nursing staff generally receive positive feedback for compassion and professionalism. The practice demonstrates particular strengths in responsiveness during urgent situations and in maintaining effective communication through multiple channels, though administrative procedures around appointment scheduling and prescription handling require improvement.