St. Anthony's Health Centre

Couldn't get through on the phone

Not satisfactory!!!!!

Long phone wait, no urgent help offered

I am located a considerable distance away and attempted to arrange an appointment for my mother, whom I am very concerned about. I spent half an hour on the phone, only to be told that someone would contact her at a later time.

Online advice service took far too long

Used the online advice service and was informed a response would be provided by 6:30 pm the following day. However, after six days have passed, I am still awaiting a reply.

Quick appointments with helpful reception staff

This practice provides a solid service. Appointments are typically available within a reasonable timeframe and the staff demonstrate genuine care and attentiveness. While not exceptional, they maintain professional standards throughout and the front desk team are consistently supportive. Overall, they demonstrate a commendable approach to patient care.

Reception team went above and beyond for me

The reception team at this medical centre deserves more recognition for their efforts. They consistently demonstrate a genuine willingness to assist, and the clinical staff throughout the practice maintain a high standard of professionalism.

Staff took genuine interest in my care

This is the finest medical practice I have attended in quite some time. The staff demonstrate genuine care and attention, and everyone involved in the process—from the initial appointment booking through to the consultation itself—provides excellent service. I am very grateful for the positive experience.

Small surgery with reliable callback system

This is a wonderful practice that I would happily recommend. Despite its modest size, it manages to arrange appointments with clinical staff in a timely manner. The callback system is an excellent feature that really enhances the service.

Reception blocked appointment without explanation

Disappointing experience with the service overall. When requesting an appointment, I was told to call back the following week and that I might be seen, but was asked to ring ahead first. The reception staff seemed unable to help, citing system limitations. I was frustrated by the lack of flexibility in the booking process.

Long-term patient with helpful reception staff

I have been a patient at this practice for over 18 years and would not consider switching to another surgery. The clinical staff and reception team are excellent.

Phone lines impossible to get through on

It's incredibly frustrating trying to reach this practice by telephone or secure an appointment. I've been attempting to get through since the beginning of the week and was assured I would receive a callback, which unfortunately never materialised. The parking situation is also quite problematic, and some of the staff members who answer the phones could benefit from improved customer service skills. The overall condition and cleanliness of the premises leave much to be desired. I've decided to switch to a different practice and have submitted a formal complaint to the relevant health authority regarding my experience.

Long-term patient with consistent care

I have been a patient at this practice for a considerable period of time.

Receptionists were disorganised and unhelpful

I would strongly advise against recommending this practice. The reception team appeared disorganised and displayed poor courtesy towards patients.

Phone lines constantly engaged, difficult to reach

The staff are genuinely pleasant, which is the only positive aspect I can mention. However, I've experienced persistent difficulties with the telephone system. When attempting to call, I receive an automated message directing callers to different options depending on their location, which seems confusing when trying to reach the practice directly. Getting through to speak with someone has proven extremely challenging. Additionally, obtaining my test results has been problematic, and the appointment booking process is equally frustrating. The practice advises ringing at 8am for emergency slots, but this creates a bottleneck as many people attempt to call simultaneously. I've tried calling at that time and spent considerable time waiting on hold, sometimes until mid-morning, without successfully connecting. The whole experience feels quite poorly managed.

Overworked staff doing their best regardless

As good as you could reasonably expect, considering the significant resource constraints affecting our healthcare system and the demands placed on medical professionals.

Hard to get same-day appointments here

The team members are accommodating, though appointments for the same day require calling early in the morning, otherwise you may need to wait several days to be seen by a clinician.

Friendly reception made the visit pleasant

Positive Healthcare Experience

Reception team made me feel welcome

The medical team, district nursing staff, smoking cessation advisers, and reception team all provided excellent service.