St Austell Health Group

Dr. Moore's Team Got My Diagnosis Right

This medical center is my go-to spot for appointments and blood work. The front desk staff are incredibly welcoming and always eager to assist. It's a bustling environment, but everything remains orderly and pristine. The nursing team is exceptional, and Dr. Moore stands out as an outstanding physician who can often pinpoint medical issues intuitively before diagnostic tests even confirm his initial assessment. His expertise with arthritis is particularly impressive, demonstrating a deep understanding of the condition. A heartfelt appreciation to the entire team for their outstanding care and commitment to patient well-being.

Endless Wait Leads to Frustrating Disconnect

Spent quarter of an hour waiting in the queue, finally reached spot 16, only to be abruptly disconnected. Now I'm completely unable to make contact.

Friendly Team Made My Day

The employees here are wonderfully friendly and went out of their way to assist me. Great service with a smile! 😀 👍

Crazy Crowded during Lunch Rush

Incredibly crowded and hectic

Worst Food I've Ever Tasted

Utterly repulsed!! And that doesn't even begin to capture my revulsion.

Calls Never Returned After Repeated Attempts

Over the past two months, I've scheduled three distinct phone consultations. Surprisingly, not a single one of these calls has been returned. Each time, more than five business days have elapsed without any response. Is something getting lost in their system? And this has happened three times now? I'm genuinely worried about the quality of their customer service.

Late Arrival, Still Treated Like Gold

Exceptional reception team. Incredibly accommodating and understanding. Remarkable healthcare professionals who graciously accommodated our delayed arrival caused by road congestion. Their approach was both compassionate and competent. Absolutely endorse their service.

Great staff made my day

The staff here are incredibly welcoming and warm. From the moment I walked in, everyone greeted me with genuine smiles and made me feel right at home. Their helpful and approachable demeanor really enhanced my overall experience and made me feel comfortable throughout my visit.

Quick help for my leg rash

Absolutely delighted with the medical service! I submitted an online consultation request last evening regarding a skin irritation. This morning, I received a prompt email asking for a photographic image. Within an hour, the physicians contacted me and prescribed an antibiotic topical treatment. The entire process was efficiently completed in under a day. Fantastic!

Desperate for Pain Meds After 9 Painful Days

Terrible experience! I've been waiting 8 days for an appointment that was promised within 5 days, which was already too long considering I'm in excruciating pain and have run out of my essential prescription medication. I'm seriously regretting my decision to move here and feel trapped by this healthcare provider. The 5-day wait for a prescription is completely unacceptable, and I deeply miss my previous doctor's practice. How can they possibly blame the bank holiday when I called 6 days before it? And how am I supposed to contact the prescription department when I desperately need a GP to help me find effective medication? As a full-time carer responsible for another adult, I've been left in unbearable agony for 9 days with no communication, despite being told I'd receive a phone call within 5 days. No one has responded to my emails since last Thursday, leaving this as my only avenue of communication. It's no wonder Trelisk is so overwhelmed when they can't even provide basic care to their own patients.

Welcoming reception team helped me settle in

After relocating to this area, I was initially apprehensive due to some recent critical feedback online. However, I felt compelled to share my experience to reassure others who might have similar reservations. The reception staff were incredibly welcoming and professional, quickly processing my registration and helping me secure a prompt appointment. They were sympathetic to my initial concerns and added me to the doctor's telephone consultation list for that day. Although I did not receive a callback and encountered some difficulty connecting the following day, I recognize the immense pressures healthcare practices currently face and believe a bit of understanding from patients is crucial. When I eventually got through, another delightful receptionist reviewed my details and scheduled an appointment for the next day. Overall, I'm thoroughly satisfied with my inaugural interaction at this medical practice ☺️

Frustrating GP practice after a year of struggle

After residing here for twelve months, I can confidently declare this to be the most disappointing general practice clinic I've encountered. While I typically understand the broader challenges facing healthcare services, this particular practice seems determined to be combative and obstructive towards patients. Even straightforward tasks like medication refills become unnecessarily complicated - it's time they improve their approach and stop using pandemic barriers as an excuse for poor service.

Mistaken Diabetes Diagnosis Ruined My Day

Mistakenly labeled me as diabetic due to an error. Had to undergo an eye dye test because I believed I was diabetic following a blood test, but they completely misdiagnosed me. Wasted an entire day's wages and endured unwarranted medical procedures. They offered no apology and instead tried to shift blame onto my previous healthcare provider. Absolutely furious with their incompetence.

Glad I Finally Quit This Terrible Practice

Ditching this medical office was absolutely the smartest decision I've ever made, and that's putting it mildly!

Rushed Appointment Left Me Confused and Frustrated

Twice I've received digital health resources after a superficial phone consultation where no genuine inquiry was made about my medical condition. When I eventually met the physician in person, their demeanor seemed detached and perfunctory, despite maintaining a polite facade. Essentially, the interaction amounted to a quick link dispatch with a casual farewell, leaving me with the distinct impression that I was being left to navigate my health concerns independently. 😳🤔

Quick Fix for My Tablet Troubles

This medication effectively alleviated my symptoms when taken as prescribed.

Jackie made my registration a breeze

I recently signed up for a short-term service. During our phone interaction, I found the receptionist Jackie to be exceptionally polite, empathetic, and incredibly supportive. Best wishes, Shirley

Compassionate Care at St Austell Health Care

The personnel at Wheal Northey and St Austell Health Care exemplify exceptional qualities - they are warm, competent, compassionate, and truly outstanding. My sincere appreciation goes out to each and every one of them.

Endless Waiting and Zero Help at This Clinic

Impossible to schedule a consultation, endless phone hold times, and zero clarity on medical concerns. These physicians are absolutely terrible, with merely five surgical options, and booking an appointment seems completely unattainable. I'm attempting to switch healthcare providers, but I'm stuck outside their service zones. Ironically, the emergency helpline provides faster assistance than this practice.

Quick blood test on a busy morning

I contacted the medical office earlier today, and to my pleasant surprise, they picked up immediately. The friendly front desk staff efficiently scheduled my blood draw for just two hours later. I'm aware that such quick service isn't always possible given their typically hectic schedule, but they truly excelled today. My appreciation goes out to them 🙂