St Austell Health Group

Painful Shoulders, No Help from Clinic

I'm experiencing persistent shoulder discomfort, underwent blood tests with no subsequent communication, and had X-rays performed without receiving any explanation or results. Despite being assured a doctor would contact me within two days, that promise went unfulfilled. The shoulder pain is so severe that at 77 years old, I struggle to dress myself, am unable to sleep, and can't even take a bath. I've reached a point of resignation, believing the medical support I desperately require will not materialize.

Slow Communication Frustrates Patient

Communication with this medical practice is frustratingly slow. My daughter has been waiting over two weeks for a response from her doctor, which is unacceptable. When I experienced an issue and underwent testing, everything medically checked out, but the follow-up and patient communication were severely lacking.

Rude Staff Ruined My Afternoon

Absolutely appalling service that left me feeling completely disrespected. The staff's lack of professionalism and basic courtesy was shocking. I would never recommend this place to anyone, and I'm thoroughly disappointed with my entire experience. The way I was handled was unacceptable, and it's clear they have no regard for customer satisfaction.

Wasted Time on a Frustrating Customer Call

Spent nearly three-quarters of an hour on hold, only to finally reach a representative who was abrasive, dismissive, and ultimately terminated the call without resolving my issue.

Nightmare GP Practice That Never Answers

Completely ineffective healthcare service that fails at basic communication. These phones are non-functional, with zero ability to actually speak to a human being. All you get are impersonal text messages from someone claiming to be a "Doctor". It's faster and more reliable to use 111 or the Minor Injuries Unit, completely avoiding this fraudulent excuse for an NHS service. Absolutely the worst medical practice I've ever encountered.

Quick visit with caring Dr. Lim

Dr. Lim was incredibly kind and supportive during my appointment today. He took the time to listen and provide excellent care, making me feel comfortable and well-attended to.

Friendly Receptionist Solved Our Prescription Issue

What a delightful experience at 11:30, encountering a staff member with a warm, welcoming demeanor. My spouse and I visited to address a prescription issue, and I'm pleased to report it was handled both swiftly and courteously. Kudos to the friendly receptionist—though I regret not catching her name—who made our interaction so smooth and pleasant.

Disrespectful male doctors at the hub

I'm at a loss for words. After being a patient for roughly four years, I've observed that all male physicians at the hub seem to carry themselves with an unwarranted sense of superiority, treating patients as if we're insignificant. Dr Murphy is particularly bad, and the younger male doctor also communicates in a demeaning manner. The NHS reviews align perfectly with my personal experiences with these male doctors and the surgery. I've endured numerous frustrating callbacks from these "higher powers," and I refuse to be spoken to disrespectfully - which has resulted in a written and verbal warning that I promptly dismissed. It's clear that the doctor who drafted this letter would have been far more productive spending time investigating the root cause of my condition rather than composing dismissive correspondence. The irony is laughable when their phone message declares "please treat our staff with the respect they deserve" - I say, PLEASE TREAT YOUR PATIENTS WITH THE RESPECT THEY DESERVE. Most of the reception staff are discourteous on the phone. I've now insisted that all calls be recorded. Interestingly, when I've requested previous call recordings to dispute their claims of my rudeness, they mysteriously cannot provide them. How convenient. Doctors, you are no more important than me, a patient in pain. My recommendation is to find a different career path. Moving forward, I will exclusively consult with female doctors. I want to emphasize that this critique does not extend to other staff, particularly the exceptional paramedics.

Caring Doctors Made Me Feel Better

Welcoming and approachable medical professionals

Tight Squeeze Getting into the Lot

Car park entry feels somewhat cramped and tight for comfortable access