St Catherines Health Centre

Cozy spot with potential for improvement

Crowded venue with dated decor, but offers cozy and welcoming seating arrangements

Painless wisdom tooth extraction by caring professionals

I recently underwent wisdom tooth extraction by Aman after avoiding dentists for nearly a quarter-century. My anxiety was through the roof walking in, but Aman and Lois, the nurse, instantly calmed my nerves. Their warm, engaging manner made me feel so comfortable that I barely noticed the procedure happening. The extraction was surprisingly smooth and completely pain-free. I'm incredibly grateful for their exceptional care and professionalism. They truly are outstanding professionals who provide top-notch service.

Unhelpful gp service leaves patient frustrated and desperate

All communication happens digitally, and the general practitioner typically responds within a couple of hours, essentially directing patients to visit a walk-in centre or pharmacy. I attempted to secure a consultation for my son suffering from tonsillitis, and I explained my challenging circumstances - I lack transportation, the nearest walk-in centre is several hours walking distance, and I'm simultaneously caring for my disabled mother who requires assistance with basic needs. Despite my explanation, I was repeatedly instructed via message that the walk-in centre was the most "appreciated" option, and then they abruptly terminated the conversation, preventing me from providing further context or response.

Compassionate dental care during my pregnancy journey

I cannot express enough gratitude for the exceptional care I received during my dental procedure while pregnant. The staff went above and beyond to ensure my comfort and well-being. Their professionalism and kindness truly made a difference, and I am incredibly thankful for their outstanding service.

Compassionate dentist made tooth removal stress-free

Exceptional care from start to finish! The dentist, who I believe was named Aman, was incredibly gentle and helped my daughter feel completely comfortable during her tooth extraction. He skillfully managed to make what could have been a frightening experience much less intimidating. The dental nurse was equally wonderful, and together they provided a seamless, reassuring environment. We arrived for our 8am booking, had the 10am procedure, and were completely finished by 11 - everything went smoothly and professionally.

Terrible service and endless waiting at clinic

Attempt to visit the clinic, and if symptoms continue, go to the emergency room. Getting a timely appointment here is practically impossible - this medical practice is a complete embarrassment.

Great experience with top-notch support

Outstanding customer support

Terrible service that put my child at risk

Won't allow me to give zero stars. I'll be switching healthcare providers after this absolute disaster with my child. This general practitioner practice desperately needs to get their act together.

Quick and professional customer support

Extremely prompt and top-notch customer support

Smooth service and hassle-free parking experience

Convenient parking area and courteous, competent employees

Decent service with a smile

Personnel seem pleasant and approachable

Exceptional service from julie at the front desk

Visited the office this morning to follow up on a matter and was welcomed by Julie at the front desk. She was INCREDIBLY friendly, EXCEPTIONALLY understanding, and TREMENDOUSLY supportive !!! I'd give her more than a perfect score if I could !!!!

Terrible service leaves patients without medical help

Completely terrible, it's impossible to reach anyone by phone... my dear mother has been unwell for a fortnight and can't secure a consultation even after enduring a phone queue exceeding three-quarters of an hour... despite my mum's critical health condition, the front desk staff continue to claim no availability 🙄 with their repeated "call back tomorrow" nonsense... I'm truly relieved I'm not dependent on this disaster of a medical practice...

Terrible healthcare experience with unhelpful medical staff

Utterly terrible customer service. Attempted to schedule an appointment for a potential ear infection for the third time today, only to be brushed aside by an incompetent receptionist whose default response is to direct me to a walk-in clinic. After working grueling 12-hour shifts, they expect me to waste endless hours waiting at a walk-in centre. I will definitely be switching healthcare providers as soon as possible.

Terrible service and unhelpful medical staff nightmare

PATCHES!!! Terrible I desperately want to understand how elderly patients manage if they struggle with phone communication I was just lectured and scolded over the phone because I couldn't figure out how to apply these patches such disrespectful and unhelpful medical staff doctors are completely useless I MUST CHANGE MEDICAL PROVIDERS IMMEDIATELY

Excellent care despite one painful blood draw

The staff at the front desk consistently demonstrate kindness, and the environment is immaculately maintained with top-notch facilities. My sole unfavorable interaction involved a male nurse who struggled during a blood draw, resulting in significant bruising on my arm. Despite this isolated incident, it would be unfair to define the entire experience by one misstep, given the overwhelmingly positive care I've received throughout my visits.

Worst pediatric clinic ever terrible customer service

Absolutely abysmal customer service with staff displaying complete indifference. They completely disregard the needs of a young infant and consistently fail to respond to communication. I sent an early morning email requesting an urgent appointment and was met with total silence and zero professionalism.

Modern care with a personal touch

Quite contemporary in its approach. I'd much rather seek treatment at this facility compared to Arrowpark Hospital.

Unhelpful gp service leaves patient frustrated and annoyed

Absolutely appalling customer service. I utilized PATCHS to obtain a Shingles prescription, and this Julie person simply redirected me to distant walk-in centers in Wallasey or Eastham, despite a local surgery being just a 10-minute walk away. Upon re-engaging through PATCHS, I received the identical unhelpful response. It's utterly absurd! What purpose do these general practitioners serve to justify their outrageously high salaries?

Exceptional service from incredible healthcare professionals

Exceptionally intelligent, perceptive, and compassionate personnel.