St. Clement's Surgery

Compassionate care from a wonderful medical team

I've been a patient at this medical practice for an extended period and have consistently encountered warm, supportive staff. During my most recent appointment with Dr. Hernandez just recently, I was once again impressed by the doctor's attentive approach. Despite being aware that appointments typically have a set duration, I never felt hurried or pressured during my consultation.

Exceptional healthcare with friendly and attentive staff

Exceptional team! Smooth communication via telephone. Courteous and supportive front desk staff. Wonderful physicians!

Caring nurses saved me during scary blood test

I experienced a moment of lightheadedness during my blood draw (I'm extremely uncomfortable with blood tests due to my squeamish nature), but I cannot express enough gratitude for how wonderfully the nurses cared for me. I'm sincerely appreciative. The entire staff is exceptional and incredibly compassionate. Thank you so much for your outstanding care, particularly the nurse who conducted my diabetic screening - though I regrettably can't recall her name, she was absolutely outstanding. Once again, thank you for providing such an excellent medical service.

Worst customer service ever at this place

The blonde front desk staff member was incredibly impatient when I politely mentioned my 3:30 appointment, aggressively telling me to proceed to check-in without any guidance. I'm a first-time visitor here and felt completely uncomfortable 😳 wow, what an unwelcoming experience

Exceptional healthcare and compassionate staff for decades

The medical team and front desk personnel here are absolutely top-notch! Having been a patient at this practice for more than seven decades, I can confidently say the staff consistently provide exceptional service. Scheduling appointments is a breeze, and the physicians' medical expertise and patient care are truly outstanding. I wouldn't consider seeking treatment anywhere else! My sincere appreciation to everyone.

Reliable service that gets the job done

Swift and punctual service

Terrible service from unprofessional medical receptionist

I called the medical office twice within a month seeking a phone consultation with my doctor, fully aware of my condition and requiring antibiotics. I detailed my situation to an extremely discourteous receptionist who claimed no phone appointments were available at 10:30 AM. When I expressed my frustration about being severely ill and the situation's unfairness, she proceeded to yell at me and abruptly end the call. Upon redialing shortly after, I encountered another equally unhelpful and aggressive staff member.

Terrible service at oxford medical practice

During our visit to Oxford, my son developed an infection. We were directed to this medical facility due to their temporary registration policy, but the receptionists were completely disinterested in providing clear guidance and seemed eager to rush through their tasks. Despite the doctor's instruction to submit a sample and examine my son, they failed to communicate effectively with me after I left the sample. The staff's lack of professionalism and care was extremely frustrating and left a very negative impression.

Fantastic healthcare with caring staff at st clements

St Clements surgery is truly a fantastic healthcare provider. We had to switch from our previous practice due to location constraints, but I'm incredibly thankful they welcomed us with open arms! The phone line is picked up almost instantly, and the receptionist this morning was an absolute pleasure - she went above and beyond to assist me. The phlebotomist was equally wonderful, offering helpful guidance and accommodating my urgent appointment request, for which I'm deeply appreciative. I can honestly say I am an extremely satisfied patient, and I'm genuinely grateful for the exceptional care provided by the entire staff. A heartfelt THANK YOU to everyone at St Clements!

Efficient and friendly staff make waiting a breeze

The front desk employees consistently demonstrate efficiency and friendliness, with minimal wait times during check-in.

Terrible experience with unprofessional medical staff

Absolute nightmare of a surgical experience!!! The front desk staff are incredibly discourteous and consistently unhelpful, constantly displaying a terrible attitude. Getting an appointment is practically impossible, and to make matters worse, the physicians are completely incompetent.

Terrible service and unprofessional medical care nightmare

The front desk personnel were incredibly unhelpful, displaying a shocking level of rudeness and incompetence, matched only by the doctor I encountered. I was left waiting for 35 minutes past my scheduled appointment time, with no apology offered. When finally called into the room, the doctor refused to perform the planned cancer screening examination. I was instructed to reschedule, forcing me to leave without any medication, diagnosis, or medical attention. Throughout the appointment, she repeatedly entered and exited the staff room instead of focusing on my consultation. This is undoubtedly the worst medical practice in Oxford, rivaling the Holloway surgery. The doctor, whose name I do not know, was an Asian physician whom I strongly advise against seeing.

Confusing message about flu vaccine appointment

Hello, this is Abolfazl. I will be coming to see you this Wednesday at 10 o'clock for my flu vaccination. Thank you, madam. Best regards, Kantan.

Incompetent surgery causing years of unnecessary pain

This GP surgery is absolutely appalling beyond description. A year ago, I sought help for intense back pain, and they dismissed my concerns with basic painkillers and a Physiotherapist who essentially just pulled random stretches from an internet search. After enduring a full year of agony, I finally convinced A&E to conduct an MRI scan. Lo and behold, I have THREE herniated discs, and the A&E physicians strongly recommend surgical intervention. Upon returning to this GP, the doctor wants to send me back to Physiotherapy, despite my explaining my previous futile attempts. A week passes, and no Physio contact. When I call back, I'm told the doctor is on holiday for another week, and I'll need to check his availability later. Most individuals struggle to function with even one slipped disc, yet here I am, managing three while continuing my physically demanding job and suffering for over a year. It's absolutely ludicrous. Today, I'm definitively switching to another GP practice. St Clements Surgery is completely incompetent and unacceptable.

Prescription problems make healthcare incredibly frustrating

Over the past three years, I've consistently struggled with prescription management at this medical practice. Their medication handling has been incredibly frustrating, with recurring errors like incorrect medications, wrong dosages, partial prescriptions, and frequent failures to properly communicate with pharmacies. Even after multiple phone conversations to verify details, these issues persist. While the in-person doctor interactions were positive, the ongoing prescription problems have been utterly exhausting for someone dependent on regular medications. I strongly advise patients to seek care elsewhere. Despite my numerous attempts to address these problems directly with the practice, absolutely no improvements have been made, which ultimately led me to change healthcare providers.

Terrible reception, but doctors are truly exceptional

The two-star rating is solely directed at the front desk staff. One specific receptionist stands out as particularly discourteous and ineffective. I've raised concerns repeatedly, but my complaints have been completely ignored. The other receptionists are tolerable. Sadly, this medical practice seems indifferent to patient feedback. Despite this, the doctors are PHENOMENAL. They're compassionate, welcoming, and highly skilled... Dr. Hernadenz especially is truly the most exceptional physician I've ever encountered. I sincerely hope they address the reception team's shortcomings. Their poor performance is genuinely tarnishing the practice's reputation.

Great medical care for our whole family

We've been loyal patients at this medical practice for many years, and our experience has consistently been outstanding. The entire team, from the doctors to the support staff, are incredibly professional and always go above and beyond to assist us.

Unethical nurse violated my medical consent rights

During a blood draw, a healthcare professional at this medical practice persistently attempted to coerce me into agreeing to a screening procedure I had explicitly stated I did not desire. The encounter was so distressing that I've developed significant anxiety about future doctor's visits. I deeply regret not capturing her identity, as I would have pursued a formal grievance regarding her unprofessional conduct.

Frustrating reception ruins great medical care experience

I truly appreciate the medical staff's care, but the reception team consistently frustrates me. Whenever I try to schedule an appointment, their attitude is incredibly unhelpful and dismissive, even when I explain my specific circumstances. It seems I'm not alone in this experience, as many others have voiced similar complaints about their unprofessional behavior 😔

Great healthcare with friendly and efficient staff

I've been with this medical practice for quite some time now. While there used to be some phone wait times early in the day, that's improved significantly lately. Scheduling an appointment or securing a telehealth consultation has been pretty straightforward. The front desk staff are notably competent and welcoming.