St. Clement's Surgery

Solid product meets my basic expectations

Satisfactory

Compassionate care that truly makes a difference

Dedicated medical professionals who genuinely pay attention to your health issues and take meaningful action. Continued excellence! :)

Miracle workers at st clements surgery saved me

Given the circumstances, the staff at St. Clements Surgery must truly be angels - my heartfelt appreciation to them 👍

Compassionate care from exceptional medical professionals

The medical staff here, particularly Dr. Kotnis and Dr. Hernandez, have been incredibly supportive and accommodating during my visits.

Exceptional care that truly exceeds all expectations

I am utterly grateful to both the reception team and the medical professionals. They consistently surpass expectations and demonstrate exceptional service during every single encounter. They truly deserve more than a perfect score - 15 out of 10.

Exceptional healthcare with compassionate and caring team

Absolutely exceptional medical professionals and support team. I've been a patient here for an extended period, and I cannot emphasize enough how impressive virtually every single staff member is. Lee Reed

Terrible service and unprofessional medical staff

I'm extremely frustrated because my scheduled appointment was at 2 o'clock, but the receptionist was completely absorbed in a phone conversation and ignored me. Then the doctor delayed me by 2 hours, and despite my appointment being for an ECG, they instead conducted a blood test and rescheduled my ECG for next week. This is an absolute waste of my valuable time.

Rude receptionists destroy patient trust and care

I have been a patient at this medical practice for nearly three decades, previously feeling secure with friendly staff and doctors, with my entire family using their services for years. However, recent experiences have drastically changed my perception. When calling the surgery, I now feel bullied by the receptionists who consistently interrupt me, preventing me from fully explaining my concerns. Their rudeness is particularly shocking given they work in a medical environment where patients are often distressed, worried, and in pain. For the past ten days, I've been attempting to reach a doctor due to severe gallbladder pain, yet I've received no response, despite even 111 sending a message. With my family history of pancreatic cancer, my anxiety is heightened, and the receptionists' insensitivity is preventing me from accessing critical medical care. We do not contact medical practices casually; people seek help during genuine medical emergencies and deserve compassionate, professional treatment aligned with the Hippocratic Oath. The sole bright spot is a receptionist named Teesha, who is consistently gentle and pleasant. Her kindness stands in stark contrast to her colleagues. To be clear, the doctors here are excellent - if one can actually manage to connect with them.

Decent care but steer clear of employment

Decent medical practice offering satisfactory treatment from Rohit and his colleagues. However, steer clear of employment opportunities here, as working at this clinic could prove detrimental to your professional well-being.

Friendly care and professional medical team

Exceptional personnel and healthcare professionals

Smooth and friendly customer experience

Excellent customer experience at this establishment. Highly satisfied with the quality of service provided.

Frustrating vaccine chaos at overcrowded medical center

My child received a summons from the medical facility for vaccination, and we endured more than 60 minutes in freezing temperatures amid a lengthy queue. Upon entering, he was directed to a room with an extremely brusque nurse who momentarily departed, only to return and inform him he would not receive the vaccine 😡😡😡 because he wasn't over 75 years old!!!!! They had specifically scheduled the appointment due to his asthma condition, yet offered no apology, just outright discourtesy The entire situation is an absolute disaster

Worst reception staff ever avoid at all costs

The reception team at this medical facility represents the absolute worst customer service I've encountered. Their unprofessional demeanor, lack of competence, and disinterested attitude are appalling. I'm genuinely perplexed why management continues to employ such ineffective personnel. It's clearly time for a complete overhaul of the front desk staff, replacing them with individuals who demonstrate genuine compassion and professional commitment to patient care.

Terrible receptionists ruin an otherwise good practice

The front desk staff here are hands down the most ineffective and inept I've ever encountered. While the physicians are excellent, the receptionists are completely hopeless. Basic tasks like renewing prescriptions or scheduling appointments seem to be an enormous burden for them, as if they're doing patients a massive inconvenience. Having been a patient at this practice for over four decades, it's truly disappointing how poorly they manage simple administrative duties.

Exceptional healthcare with warm and welcoming staff

I am thoroughly impressed with this medical facility. The front desk team exudes warmth and professionalism, and the waiting room is wonderfully designed with a charming children's play zone that maximizes the available space ingeniously. Their display of local service information is comprehensive and informative. Moreover, the general practitioner I consulted was exceptionally personable and supportive - this truly represents healthcare at its finest. Praise be to the National Health Service!

Friendly service made my day better

Extremely courteous and considerate employees and team members

Confusing hours but worth the early morning wait

Arrive early, before 8am, if you want to secure an appointment. Their website states a 9am opening time and provides little clarity on how the queuing process works. In reality, they start operations at 8:30am, and you'll need to line up prior to that time to get seen. Both the reception area and the doctors remain consistently swamped throughout the day.

Terrible service from arrogant medical staff

The front desk staff was incredibly disrespectful!!!! She behaved as if she were the medical professional in charge. Even when I desperately needed an urgent consultation due to my asthma, she insisted I must wait until the following week. Her dismissive attitude was completely unacceptable while I was experiencing significant respiratory distress.

Rude receptionists made my booking experience terrible

Every time I visit the reception to schedule an appointment, the blonde receptionist (whose name I don't know) - who is clearly not a native English speaker - is consistently unpleasant. This time, I came with my mother and provided her date of birth, but the receptionist repeatedly questioned me and claimed she wasn't registered because a different date appeared on the computer. I insisted my information was correct, and another staff member, who was also English, approached with an equally dismissive attitude, treating me as if I were completely incompetent. During their verification, they initially suggested I was wrong, but the computer actually showed the date I mentioned (08/05/72). When I maintained my original statement, she reluctantly stopped arguing and gave me the appointment time. Honestly, their behavior was absolutely terrible. This is not how customers should be treated, and the receptionist never even attempted to be friendly or smile.

Fast and friendly service every time

Consistently receive prompt and streamlined service