St George's Crescent Surgery

St Georges Crescent surgery is a disgrace to the British NHS

I have been using this surgery for over 20 years and it has constantly bought me neglect from the Doctors and extremely below bar practising on the Doctors behalf. Since Dr A. and his wife Mrs A. left the surgery the practice has dramatically gone down hill. I used to only wait a handful of minutes if they were late for an appointment, they were great doctors who took pride in their work and there was proof of that for their patients. In the last decade since they have left the practice it has gone drastically downhill. After the A.'s left I was saw by three different Doctors who told me that my incurable diabeties type 1 had been cured because they lazily checked my average sugars and couldn't be bothered to investigate properly. One of these doctors told me to stop taking my insulin for 2 weeks because he believed I didn't need it any more. I never received an apology from any of the doctors on behalf of the surgery or nothing. No apology what so ever. Not only that but waiting times have increased to 30 minutes plus every time you get an appointment. IF you can get an appointment that is, usually the surgery make you wait up to a month and over to see a professional. Which is ridiculous for someone who has irritating skin conditions like me, something that the lazy Dr P. has told me I should be paying for myself even though I can not afford it. Dr P. also told me that 'fasting' would improve my life and solve all my problems with my skin condition. Which is malarkey at best, he was trying to get me to follow his beliefs and practices in order to solve a medically resolvable situation. Needless to say, I can not trust this Doctors surgery any more, I would not recommend it to my family or friends or anybody who wants a safe, healthy and decent future. Please do not register at this surgery as you and your family will pay the price over time. They are lazy with prescriptions, they are shambolic with waiting times and the doctors there are not looking out for what is best for the CUSTOMER which is ME and YOU because we pay their wages with our taxes. Join me everybody in making this surgery extinct by leaving and joining a practice that care today. DO NOT GO TO THIS DOCTORS!

Great experience

Great experience today with a Dr I'd not seen before, really took tike to review my history and help me with everything

Long-time patient, polite and understanding care

I have been attending this surgery for a considerable number of years and recently had an appointment with a clinician who demonstrated politeness and understanding throughout the consultation. The reception team were also excellent and provided helpful service.

Couldn't get through on the phone

Quite disappointing overall.

Excellent Treatment

Dr Pasha was very helpful and extremely kind. He got me an appointment at the local hospital on the same day and i was treated that day. Excellent service. Thank you.

Long wait times and poor communication

This practice fell significantly short of expectations.

Felt heard and action taken despite wait times

Like many medical practices, there can be lengthy waiting periods before seeing a clinician. However, once the appointment begins, the healthcare professional demonstrates genuine kindness and engaging conversation skills, showing strong intuition and treating patient concerns with appropriate seriousness. The consultation includes relevant investigations and onward referrals, leaving patients with confidence that their issues are being actively addressed.

Helpful doctor who really listens

The doctor I saw was very helpful and kind. I have attended several appointments with this practitioner and am very grateful for the assistance provided. Thank you.

Felt listened to during appointment

Thank you for the informative appointment where I felt genuinely heard and understood.

Helpful and supportive care that's making a difference

The doctor I saw deserves five stars. They have been incredibly helpful and continue to provide excellent support with my care.

Felt listened to and well cared for

I have consistently received excellent care from the medical professionals at this practice.

Very good

The doctors I seen were very helpful and thorough very professional and everything was explained in plain English

Helpful and attentive appointment experience

The clinician I saw was amazing and extremely helpful.

Reception staff made the visit pleasant

The clinician provided excellent care, and the reception team were equally pleasant and helpful.

Felt heard during emergency appointment

I had an emergency appointment and the clinician listened carefully to what I was experiencing. They prescribed medication and antibiotics to help address my concerns. It was refreshing to see a healthcare professional who genuinely took the time to hear what I had to say.

Receptionist and doctor made me feel heard

The receptionist was excellent, compassionate and very supportive. The clinician made me feel comfortable and well cared for. The communication I received was outstanding and they demonstrated a genuine understanding of my concerns.

Felt genuinely listened to with my children

We have attended appointments on several occasions and have found the experience to be excellent. The clinician demonstrated great skill when working with all of my children, including those with additional needs. They were respectful and considerate throughout. Thank you.

Felt properly listened to and understood

I've had an excellent experience at this surgery. The clinician I saw was extremely professional, patient, and thorough during my appointment. What stands out most is the way they took the time to really listen and explain things clearly, ensuring I fully understood my treatment options.

Helpful support when mental health services unavailable

Attended the surgery today with my daughter who is experiencing significant wellbeing concerns and has been unable to access support from specialist services. The appointment was very helpful, with the clinician providing thoughtful guidance and demonstrating a genuine commitment to supporting her care. We left feeling encouraged about the path forward, and a follow-up appointment was arranged for a few weeks later to monitor progress.

Surgery dismissed concerns before hospital diagnosis

My sister experienced pain starting early in the week, and I needed to take her to hospital the following day. At the hospital, she received a diagnosis of a serious abdominal infection along with a kidney stone. I felt that the surgery had not adequately addressed her concerns, and the hospital medical team acknowledged that her care could have been better managed initially.