St George's Crescent Surgery

Reception staff really went the extra mile

Recently visited and saw a new clinician in Room 4 who provided excellent care. It was refreshing to experience such attentive and professional service at this practice location. The reception staff member I encountered was equally impressive, demonstrating genuine enthusiasm to assist and going above and beyond to help. The entire team deserves recognition for their outstanding commitment to patient care.

Exceptional Care from Friendly Staff and Doctors

Supportive and approachable personnel, along with physicians.

Exceptional Care at St. Georges Crescent Surgery

This morning, I visited St. Georges Crescent Surgery for my cortisone injection, and I am incredibly grateful to Doctor Eshan. He is an exceptional physician who genuinely cares about his patients, always willing to take the time to clarify anything you need help with. I must also acknowledge the amazing reception team; they have always treated me exceptionally well. While I'm not familiar with everyone's names, I do recognize Emma, Elisabeth, Leoni, Ann, and Pippa. My apologies if I've overlooked anyone because each of you has shown such kindness and support. Additionally, a special thank you goes out to Nurse Nia for her wonderful assistance during my visits. St. Georges is truly a fantastic practice where I appreciate coming in to see all these compassionate individuals who make every visit enjoyable. Valerie Thomas

Loyal Patient Praises Dr Pasha's Child-Friendly Care

Having been a patient for two decades, I can confidently say that I've never encountered any problems with the surgical procedures. The staff is outstanding across the board. Today, Dr. Pasha attended to my two-year-old daughter, and she was giggling and smiling throughout the entire examination. He made sure to take his time to create a pleasant experience for her, which certainly did not go unappreciated. Thank you!

Helpful doctor who listens and takes time

The doctor at this practice is excellent and demonstrates genuine attentiveness and compassion towards all patients. The reception team is equally impressive, and same-day appointments are readily available provided you contact the surgery early in the morning.

Finally Heard After Fifteen Years

Today, I visited Dr. Pasha for the second occasion. After more than 15 years, I genuinely feel as though my concerns have been acknowledged and understood for the very first time.

Exceptional Care and Service at Well-Maintained Surgery

I have been a patient at this surgery for four years and have consistently been satisfied with the care provided. I can easily secure appointments by calling at 8 AM for same-day slots or by scheduling in advance. Both the doctors and the reception staff are friendly and accommodating. During consultations, whether with a doctor or nurse, they demonstrate expertise, compassion, and understanding regarding my concerns. They thoroughly explain all procedures and inform me about what to expect if treatment or tests are necessary. Additionally, the facility is always maintained in a clean and orderly manner.

Getting an appointment for my elderly mum

The receptionist was very helpful, I’ve never had a problem booking appointments for my elderly parents within this surgery over the years. I feel that my parents were always well looked after and treated with dignity and respect. Thankyou all your doing a great job.

Reception staff repeatedly ignored chosen name and pronouns

The clinical care I receive is of a high standard, however my experiences with the wider practice staff have been consistently disappointing as a transgender patient. Despite having my chosen name recorded on my file since registering, it has never been used by any member of staff. Following my legal name change, I continued to be addressed by my previous legal name and referred to with incorrect pronouns, even whilst presenting documentation of this change. The practice appears to lack training in providing respectful and dignified care to transgender patients. I am aware of other transgender individuals using this practice, yet staff members frequently ask questions about transgender-related terminology and concepts during appointments that are unrelated to the reason for my visit, which suggests a gap in their understanding of appropriate professional conduct. Accessing care requires significant personal effort and persistence. The telephone reception service is particularly problematic, with calls frequently being disconnected or transferred inappropriately to the pharmacy, who direct callers back to the doctor—the very reason for attempting to book an appointment by phone in the first place. This means appointments must be booked in person, which undermines the purpose of having a staffed telephone line, particularly given that same-day slots are typically unavailable after early morning hours.

Felt genuinely listened to and understood

What a breath of fresh air this clinician is. They take time to explain their diagnosis and their approach to treatment. I felt that they had time for me and to fully explain my concerns. At long last, this practice appears to be on the "up".

Friendly Doctor Improves Medication and Practice Experience

Dr. Pasha exhibited a warm demeanor and was attentive to my concerns. He made adjustments to my medication while also outlining additional options that I could consider, reassuring me not to endure difficulties alone. His level of information and approachability stood out, reflecting a high standard of practice. I've consistently found it easy to secure an appointment or phone consultation with the practice, which has undeniably enhanced over the past year.

Helpful support with hospital referrals

I recently attended an appointment where the clinician was very helpful in arranging referrals to the local hospital when needed due to some health concerns I had been experiencing.

Attentive Doctor Provides Unhurried Patient Care

I recently spoke on the phone with Dr. Bashir, who was exceptionally courteous and attentive. He took the time to address my concerns thoroughly and never made me feel hurried. Given how hectic the practice can be, I truly appreciated that he allowed me to express myself without any sense of urgency. Thank you! 😊

Positive Asthma Check Experience with Helpful Staff

The surgery I received was excellent. I would like to express my gratitude to Nia, who provided thorough information during my asthma examination this morning. I didn't have the sensation of being hurried and felt reassured throughout the process. The reception team is typically friendly and extremely supportive as well.

Reception staff spoke down to me dismissively

I attended an appointment seeking guidance regarding my medication, but felt that I was spoken to in a condescending manner throughout the interaction. The staff member's approach made me feel belittled rather than supported in getting the advice I needed.

Attentive Doctor: A Valuable Practice Asset

Dr. Majid dedicates his time to understanding and engaging with his patients. He is an exceptional general practitioner and a valuable member of the practice.

Reception staff dismissive and unhelpful with requests

The reception staff member was unhelpful and dismissive during my interactions. Rather than exploring possible solutions or providing explanations, I was simply told no without any alternatives offered. This made an already challenging experience of trying to access appointments and medical support even more frustrating. The lack of courtesy and willingness to assist was disappointing, and I feel the practice would benefit from reviewing their reception team's approach to patient interactions.

Long wait for prescription without explanation

I had a frustrating experience with the wait time for a prescription. Despite needing it urgently for my child, there was a significant delay in receiving it, and I felt the matter was not prioritised appropriately.

First In Queue, Last To Be Served

I have been the first caller in the queue since 8:00. Do you actually begin your work at 8 as stated on your website, or is there a delay for breakfast and some chatting? It's baffling that my call hasn't been picked up after waiting for 15 minutes when I'm clearly at the front of the line. This situation is quite ridiculous, especially when individuals are attempting to reach out to schedule crucial appointments! It’s time to step up and pay attention to the feedback you're receiving online! Many people seem to believe that your service is subpar.

Pharmacy Error Leads to Frustrating Customer Experience

Yesterday, my mother came home after receiving a prescription for antibiotics along with pain relief medication due to her condition. Unfortunately, one of the slips from the pharmacy got lost. To address this issue regarding the antibiotics, I visited the surgery to report it. However, I was met with an unpleasant attitude from the receptionist. She then called over another staff member who instructed us to call back at six o'clock for a resolution. When I did call at that time, I encountered yet again the same unfriendly demeanor from another lady who told me to try again tomorrow. Today we made another attempt and almost faced further frustration before insisting on securing a doctor's appointment since she is experiencing considerable pain after leaving the hospital and urgently requires her medications.