St Georges Medical Centre

Solid product meets my basic expectations

Satisfactory

Dangerous pharmacy mistake after years of poor service

I'm utterly frustrated after being a long-time customer for more than 9 years. Throughout my entire experience with them, they consistently mess up my prescription. This time, instead of providing my regular medication, they erroneously prescribed me sertraline when I specifically require concerta XL - two completely unrelated medications. When I confronted them about this serious error, their casual response was a dismissive "oops sorry we all make mistakes," and it took an exasperating five months to finally resolve the issue.

Worst medical practice ever avoid at all costs

Absolutely repulsive medical practice. They are completely unresponsive to phone calls. It's impossible to schedule a doctor's appointment. Prescriptions are perpetually delayed, and even when your consultant reaches out via email about essential medication, you receive zero assistance. They've apparently discontinued their afternoon clinic hours as well. If I had the option to switch healthcare providers, I absolutely would. I'd rate them below zero stars if that were possible.

Frustrating healthcare experience with endless appointments

Endless wait times just to schedule a consultation. Once you finally get in, the doctor insists on addressing only a single health issue per visit. This means you're forced to book yet another appointment to discuss your second concern. What's the logic behind this frustrating approach?

Worst customer service experience ever

It's impossible to get anyone to pick up the phone at this place - absolutely zero customer service responsiveness!

Disappointing healthcare with poor patient communication

Despite ongoing covid concerns, I've managed two in-person consultations with the nurse, which makes me question why I can't do the same with a doctor. After a phone consultation, they simply prescribed pain relief and then completely abandoned follow-up care. There was absolutely no subsequent check to verify whether my medical issue had actually improved. The entire experience represents a truly unacceptable standard of healthcare service.

Horrible wait time ruins customer service experience

Absolutely ridiculous! Spent over 60 minutes crawling from position 10 to position 2 in the queue, and I'm STILL hanging on the line with no resolution in sight!!

Terrible customer service with zero communication

Every time I try to call, it seems like nobody is available to pick up.

Helpful staff but impossible to see a doctor

A year and a half after relocating to Sheerness and signing up with this practice, I've encountered mixed experiences. The front desk personnel and nursing team have been consistently supportive and professional. However, despite my repeated attempts to secure a consultation regarding my increasingly concerning health matters, I've been unable to book an appointment with a physician. Recognizing the challenges posed by the ongoing covid-19 pandemic, I'm hesitant to be overly critical. As such, I've awarded three stars in recognition of the staff's efforts, but I remain genuinely perplexed about how to proceed when medical consultations seem effectively out of reach.

Terrible doctor service with poor communication skills

I was pressured by this physician to limit my discussion of symptoms. I never actually consulted with the doctor. I ended up diagnosing my condition independently. The phone interaction was cold and unwelcoming. (They were behind schedule, and if patients arrive late, the staff becomes unaccommodating) I'm definitely switching providers. Their service quality is subpar. Moreover, they haven't adopted the MyGP App, which would significantly streamline the process. Completely outdated!!!

Worst medical centre ever terrible service

I would rate st georges medical centre zero stars if the option existed. The front desk staff are discourteous, and securing an appointment seems practically impossible.

Terrible service at this medical practice

Every interaction feels like a low-priority afterthought. The physician rotation is constant, making continuity of care impossible. Scheduling a simple appointment turns into an endless phone hold, only to discover all available slots have vanished.

Frustrating phone system makes booking impossible

Always struggling to connect during morning hours, and by the time the phone line finally connects, all available appointments have been snatched up. They desperately need to improve their contact methods. It's no surprise people opt to go directly to the hospital out of sheer frustration with the impossible communication process.

Frustrating registration process with terrible communication

Terrible communication and sluggish processing - my registration dragged on for more than half a year, despite having a medical practice literally adjacent to me. I was compelled to register with this clinic, and the whole experience seemed utterly illogical and frustrating.

Terrible healthcare service that fails its community

I was billed for making a call, only to be abruptly disconnected, which is utterly unacceptable. After my 13th attempt, predictably, no slots remained available. I intend to file a complaint with the Care Quality Commission and strongly advise others to do the same, as this establishment has long required a comprehensive overhaul. While I can manage my telecommunications expenses, I'm deeply concerned for residents in economically challenged areas who may struggle with such costs. Their service is so poor that I wouldn't even grant them the minimal rating of one star.

Professional and caring doctor puts patient at ease

I had my first appointment with Dr. Ogunnowo today at the clinic. The doctor was absolutely outstanding. He was attentive, took his time without feeling rushed, and provided comprehensive, easy-to-understand explanations addressing all my medical concerns. His professional approach and medical recommendations were precisely what I would anticipate from an exceptional healthcare provider. By the end of the consultation, I felt entirely confident in the quality of care I was receiving and the direction of my medical evaluation. Meeting him was truly delightful. Excellent work!!! MUCH APPRECIATION

Unhelpful service and poor customer support

Unhelpful staff unwilling to provide assistance, instead directing me to seek guidance in Medway.

Heartless doctor turns away sick little girl

My child went to the final time slot scheduled for her 10-year-old son, who was diagnosed with tonsilitis. She also brought along her 5-year-old daughter displaying identical symptoms. Although she hadn't booked a separate consultation for her daughter, since it was the day's last appointment with no other patients waiting, she politely requested the physician to examine her visibly distressed and clearly sick child. The doctor's response was an absolute refusal. Disgraceful behavior from this medical professional... utterly unacceptable.

Worst customer service nightmare ever

Horrible, indifferent front desk staff who claim to have scheduled your visit, then accuse you of dishonesty when you arrive for your appointment