St George's Medical Centre
Poor! (65 reviews)
Poor! (65 reviews)
Patient feedback reveals a significantly divided experience at this practice, with marked contrasts between reception and clinical services. Appointment access and booking experience emerge as persistent concerns, with patients reporting extended waiting periods ranging from weeks to months, difficulty reaching the practice by phone, and reception staff described as unhelpful, dismissive, and discourteous. Communication failures are evident across multiple reviews, including delayed follow-ups, inadequate care coordination, and instances where patients felt their concerns were not properly addressed. However, physicians receive consistent praise for professionalism, compassion, and thorough explanations, with several patients expressing gratitude for attentive and empathetic care.
The reception experience represents the most problematic service area, with numerous accounts of staff displaying lack of respect, impatience, and unprofessional conduct during phone interactions and in-person visits. Patients describe feeling interrogated about appointment needs and report instances of calls being terminated abruptly. In contrast, positive feedback highlights courteous reception staff, efficient service, and responsive communication in some cases, suggesting inconsistency across different interactions and team members.
While clinical care quality is generally viewed favourably, with patients appreciating professional physicians and supportive teams, systemic issues around appointment availability, phone responsiveness, and reception courtesy significantly undermine overall confidence in the service. Some patients report long-standing satisfaction spanning decades, yet others have chosen to change practices due to access and communication difficulties.
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Patient feedback reveals a significantly divided experience at this practice, with marked contrasts between reception and clinical services. Appointment access and booking experience emerge as persistent concerns, with patients reporting extended waiting periods ranging from weeks to months, difficulty reaching the practice by phone, and reception staff described as unhelpful, dismissive, and discourteous. Communication failures are evident across multiple reviews, including delayed follow-ups, inadequate care coordination, and instances where patients felt their concerns were not properly addressed. However, physicians receive consistent praise for professionalism, compassion, and thorough explanations, with several patients expressing gratitude for attentive and empathetic care.
The reception experience represents the most problematic service area, with numerous accounts of staff displaying lack of respect, impatience, and unprofessional conduct during phone interactions and in-person visits. Patients describe feeling interrogated about appointment needs and report instances of calls being terminated abruptly. In contrast, positive feedback highlights courteous reception staff, efficient service, and responsive communication in some cases, suggesting inconsistency across different interactions and team members.
While clinical care quality is generally viewed favourably, with patients appreciating professional physicians and supportive teams, systemic issues around appointment availability, phone responsiveness, and reception courtesy significantly undermine overall confidence in the service. Some patients report long-standing satisfaction spanning decades, yet others have chosen to change practices due to access and communication difficulties.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Magic S.
8 years ago
Bad!
Worst medical experience of my miserable life
I wasn't shocked by the poor reviews for this medical facility. The personnel are absolutely dreadful. The front desk staff are particularly horrible. The nurses come across as condescending and uninformed. The atmosphere feels oppressive, with staff seemingly concealing themselves behind covered windows and closed doors, creating an environment that feels more like a morgue than a healthcare center.
Michael B.
8 years ago
Excellent!
Amazing doctor who truly cares about patients
I had an appointment on Friday, January 12th at 9:10 for a consultation with Dr. Dells Penna. I want to emphasize that she is an outstanding physician who thoroughly explained everything I needed to understand. Whenever I require medical attention in the future, I will definitely continue to see her.
Anonymous A.
8 years ago
Poor!
Terrible medical care left me suffering needlessly
Utterly frustrated with this medical practice's approach. I attempted to secure an urgent consultation, but was rebuffed and instructed to provide a urine sample for a potential urinary tract infection. They then forced me to endure a week-long wait for the results, which I had to personally chase up. Upon calling for my outcomes, the receptionist claimed my sample was negative. Continuing to experience significant discomfort, I persistently sought an emergency appointment, eventually succeeding after five grueling days. The physician then confirmed I indeed had a urinary tract infection and was perplexed why I wasn't previously informed, emphasizing I should have immediately received antibiotics. The entire experience was completely unacceptable and highlighted their incompetent medical management.
Colin S.
10 years ago
Poor!
Frustrating healthcare with impossible appointment scheduling
It's absolutely ridiculous. I work from 6 am to 7 pm and can barely get a doctor's appointment every other Saturday, and even that's not guaranteed. Whenever I try to book a slot, I'm met with either a constantly engaged phone line or told there's nothing available for at least three weeks. This is completely unacceptable. As a diabetic, I need to see the nurse every three months, but she seems to have more holidays than a travel agency. Every time I request an appointment, I'm told she's away for a fortnight and fully booked afterward. I'm seriously considering changing practices because this facility is a complete joke. Dr. Northfield even advised me to have the receptionist put me directly through to him if I have issues, but when I try, I'm told he's not in or that I can't be transferred. I understand it's not the doctors' fault, but the receptionists are incredibly unhelpful. I've recently heard the surgery has improved and appointments are easier to get, with potentially longer opening hours on certain days. A modest acknowledgment to Dr. Northfield and his team for at least attempting to make improvements.
Abigail M.
11 years ago
Bad!
Terrible product avoid at all costs
Absolutely dreadful encounter with this product/service. I strongly recommend seeking out other options if they're available to you.