Middleton & Dinsdale Medical Practice

Reception staff made appointment booking difficult

I would rate them lower if possible. The receptionist appeared to take satisfaction in informing me that no appointments were available, which I found to be an unprofessional approach to patient care. This type of conduct would be considered unacceptable in most professional settings.

Reception staff were genuinely kind and caring

From the reception desk through to the clinical staff and nursing team, I found everyone to be consistently kind, caring, and professional throughout my visit. The care provided was thorough and attentive.

Medication request wasn't passed to doctor

The service I received felt unprofessional. Rather than forwarding my request to the doctor, I was informed that my medication order couldn't be processed until a specified future date.

Easy to book appointments with minimal phone queues

It was straightforward to secure an appointment whenever required. I have never experienced a lengthy wait when calling in. The team members are excellent. I cannot speak highly enough of this practice.

Felt truly listened to for once

The clinician at this practice is excellent, and it's refreshing to feel genuinely heard during appointments. Previous experiences with healthcare professionals have often left me feeling unlistened to, but this experience was notably different. The care and attention provided was truly appreciated x

Turned away when wound care was needed

I am an older female patient with chronic health conditions. I developed a concerning issue on my back that requires regular medical attention and dressing care. When I contacted the surgery for an appointment, I was informed that none were available and was directed to attend the accident and emergency department instead. I am disappointed with the level of service I have experienced.

Appointment delays made the visit frustrating

The practice consistently runs behind schedule with appointments.

Felt listened to across all departments

Outstanding medical practice with exceptional care delivered across all departments.

Private referral form charge felt excessive

It was disappointing to discover that when seeking private medical care due to NHS capacity constraints, this practice charges a fee to complete a referral form. This felt like an unreasonable cost for a straightforward administrative task.

Long wait times and dismissive approach to concerns

Extremely disappointed with this practice. I waited a considerable time for my appointment, and my child has been unwell for several days with significant sleep disruption. The clinician indicated there were no concerns, though I felt this assessment was inadequate given my child's symptoms. I questioned the professional competence of the staff involved. If it were possible to give a lower rating, I would do so without hesitation. The consultation felt limited, with only basic over-the-counter pain relief suggested as a solution. I am frustrated with the value provided, particularly given the resources allocated to NHS services.

Efficient care and staff who genuinely listened

The practice demonstrated excellent efficiency and the clinical staff were genuinely pleasant and caring. The respiratory specialist nurse was particularly attentive and made a real effort to address my concerns comprehensively. I'm very grateful for the support provided.

Poor care and staff shortages evident

The level of care provided at this practice is concerning. The investment made in facility improvements could have been better allocated toward staff development or recruitment. The service falls short of expectations.

Staff were pleasant and appointments ran on time

The team members are extremely friendly and highly organised. Consultations seem to stay on schedule. Requests for specialist assessments are processed quickly. Excellent work to all involved, you are a real asset to the NHS and the practice.

Patient focused practice with efficient support

Excellent medical facility that consistently demonstrates a commitment to putting patients first, delivering both prompt and high-quality care and assistance.

Friendly and efficient despite high demand

Prompt and courteous care provided during a period of considerable patient demand.

Impossible to book appointments, long waits at reception

I found this practice to be extremely disappointing. The level of patient care appears to be lacking, and I had concerns about the clinical competence of one particular clinician who seemed disengaged with their work. Getting an appointment is very difficult, whether in person or by telephone. A family member attended an appointment and waited over an hour past their scheduled time without being seen. When they checked with reception, it became apparent there had been an administrative error and they hadn't been properly registered. They were then rushed through a very brief consultation. Another family member with a significant respiratory condition attended an urgent appointment after experiencing voice loss and chest tightness around the throat area. The clinician appeared unfamiliar with the case, did not review the medical history, and seemed uncertain about the appropriate course of action. They prescribed antihistamines without providing any explanation of the reasoning, diagnosis, or treatment plan. I would not recommend this practice and would be particularly hesitant to attend if facing a serious health concern.

Staff were helpful and welcoming throughout

The entire team here is excellent and consistently provides great support.

Helpful staff who actually listen to you

Outstanding practice with a wonderful team. The staff consistently demonstrate helpfulness and friendliness.

Phone booking system let me down badly

Extremely disappointing experience. I waited almost two weeks for an appointment, only to arrive at the practice and discover there was no record of my booking. I had arranged the appointment by telephone for a sensitive matter that is causing me considerable stress. The situation was particularly upsetting as I felt blamed for the error while standing in front of other patients, which added to my embarrassment and distress.

Long walk to the surgery entrance

Excellent practice. Fantastic team. Just a shame about the lengthy walk to access it.