St Georges Surgery

Dangerous practice

The worst practice ever. Rude and aloof receptionists. The gp I was seeing suddenly decided to stop my morphine sulfate that i have been taking for 5 years for severe osteoporosis 8 broken vertebrae I was left for 3 days and nights crawling on hands and knees vomiting and severe diarrhoea. As it was weekend there was little I could except 111 waste of time they tell you to ring 999. I got no help on the Monday. Eventually I was prescribed oxycodone as an emergency I was told it would be delivered immediately haha. I rang pharmacy after waiting an acceptable period of time to be told it was out of stock and the same the following day. I eventually got it and all its done is made me sick. The surgery are not interested and the gp keeps calling me dear. I think only yourself knows your body and I have been fine on liquid morphine for 5 years and it is sheer negligence to withdraw it suddenly it should be titrated down slowly

Terrible service and complete waste of time

An incredibly mismanaged business. The employees lack coordination and appear completely scattered, leaving me to wonder about the substantial resources and effort squandered by their apparent systemic inefficiency. Steer clear if you have any alternative available.

Frustrating medical journey with endless phone runaround

I contacted the medical practice over a week ago and spoke with a physician. I was familiar with my condition, trigeminal neuralgia, which I had experienced previously, and requested my usual medication. I was prescribed the drugs and advised to call back if any issues arose. Five days later, I called again, still experiencing pain, and inquired about increasing the dosage, a method I had used before. I was informed that the doctor was unavailable and told to call back the next day. Upon doing so, I was advised to continue the medication and follow up at the week's end for a review. I self-certified for the week and rang on Friday, still in pain. I was told the doctor would be notified, but it would be the following week before I heard anything. When I mentioned a sick note, I was assured it would be handled. On Tuesday, I called to check progress and was informed that the doctor hadn't reviewed the previous notes. I was then told that to obtain a sick note, I would need a face-to-face appointment, which is scheduled in three weeks. When I expressed my need for a sick note, I was instructed to provide my workplace details and was promised the note would be backdated during my future appointment. Frustrated but with no alternatives, I was left wondering why people resort to emergency services. I had initially consulted a doctor by phone, knowing an appointment was at least three weeks away and experiencing significant pain. It seems impossible to win in this situation.

Compassionate doctor who truly listens and cares

Dr. Nisa provided exceptional care during my visit. She took the time to carefully examine my concerns, treated me with utmost dignity, and truly heard what I had to say. I'm incredibly grateful for her compassionate and attentive approach to my healthcare.

Terrible healthcare experience at local nhs clinic

I've encountered no health service more abysmal than this, and it's deeply shameful that they're affiliated with the National Health Service.

Friendly service with a welcoming smile

The staff welcomed me warmly with a friendly demeanor. They were extremely helpful in addressing my inquiries and took the time to ensure I felt comfortable, without making me feel hurried or pressured.

Frustrating medical experience with unhelpful doctor

I initially scheduled an appointment, requesting a double slot, yet the physician seemed unaware of the purpose of my visit, despite being the one who originally requested I book it. I was then informed that I hadn't actually booked a double appointment. The doctor proceeded to question my medication regimen, and when I provided context, I discovered none of my existing conditions were documented in my records, despite being a patient for three years. This incident is just one of numerous problems I've experienced at this medical practice. My goal was to seek assistance in reducing my current medication and exploring alternative pain management options, as my current prescriptions are causing significant bodily complications. Ultimately, I was dismissively told there was no available help for my medical condition.

Shocking medical negligence exposed by concerned patient

They deliberately manipulated my medical documentation to hide their professional negligence and complete absence of compassionate care.

Incompetent doctors ruined my surgical experience forever

Complete mockery of a medical procedure at this point. Exhausted from the constant runaround by these healthcare professionals who seemingly have no clue how to perform their duties effectively. Something must change—they cannot continue to treat patients with such blatant disregard and incompetence.

Frustrating blood draw experience at barbarah castle

Why are the nurses unable to draw blood properly? And when they actually manage to do so, the sample is insufficient, leading to a frustrating follow-up call requiring you to visit Barbara Castle for yet another blood test!!!!!!

Terrible service and unprofessional medical practice

I've been receiving care at this practice for a decade, but since the partnership changed, the quality has significantly declined. While waiting for my appointment, I witnessed the front desk staff engaged in heated arguments with multiple patients! Unprofessional conduct Poor interpersonal abilities Confrontational when patients raise concerns Exhibit an attitude of infallibility Extremely inefficient scheduling Demonstrate limited medical expertise Thoroughly disheartened, they urgently need to enhance their service or consider shutting down!

Disappointing decline of once great medical practice

In the past, this surgical practice was exceptional, but it has deteriorated dramatically. Now, the mere idea of scheduling an appointment fills me with dread, even when medical attention is necessary. A portion of the staff demonstrates a distinctly unhelpful and discourteous attitude. Patients are made to feel like unwelcome burdens, treated with minimal respect and consideration.

Awful nurse debbie makes healthcare experience miserable

Contrary to popular belief, getting an appointment isn't the real issue. The problem arises when you schedule with St. George's surgery, and they assign you a nurse instead of a doctor. The nurse proceeds to dictate your health concerns without genuinely hearing your perspective. They display a dismissive and judgmental attitude, completely lacking sympathy. If you mention multiple health concerns, they insist you rebook for each separate issue. I explicitly explained my pain and requested a scan, but the nurse was unresponsive, merely prescribing ineffective medications. Their approach makes patients feel like they must grovel and beg for medical attention, with the staff acting as harsh arbiters of your suffering. I strongly advise avoiding nurse Debbie Ainsworth, who is particularly unhelpful. Ensure you see an actual doctor, not a nurse. If necessary, be assertive - it's your health, and these indifferent healthcare workers seem more interested in diminishing patients than providing genuine care. They attempt to intimidate you into silence and submission.

Terrible service and ridiculous waiting times

So, St George's Surgery... You're completely incompetent. Around a month back, I submitted a form for completion, and after two weeks of uncertainty, you arbitrarily slapped a £50 charge on me. Now, another 10 days later, you're claiming it could take up to 6 WEEKS to process. When I attempted to discuss this with management, I was dismissively told "she's busy" and to "send an email" - absolutely unacceptable. The service quality here is beyond terrible. Ironically, getting a doctor's appointment would only take 3 weeks, which might actually be faster than your current processing time, especially considering you've already had the form for 4 weeks. You should be thoroughly embarrassed by your unprofessional conduct!!!!

Life-changing procedure with amazing results

Excellent medical procedure.

Terrible healthcare service that fails patients completely

Terrible customer service. The staff's lack of compassion for patients dealing with cancer and disability is appalling. Getting a prescription feels like an impossible task, with communication reduced to mere whispers. No one seems available, home visits are non-existent, and their call handling is abysmal. Waiting over an hour on hold, only to have the call drop, is completely unacceptable. The Care Quality Commission would be shocked by their subpar professional standards and ethical practices.

Terrible service and broken communication system

Extremely disappointing service. Scheduling an appointment seems impossible. They claim to have made phone calls that never actually occurred. The staff consistently demonstrates a lack of helpfulness. This practice urgently requires an assessment by the Care Quality Commission.

Terrible customer service that left me frustrated

Every single time, I'm left hanging on the line for an eternity, and when someone finally answers, they immediately disconnect the call. It's become a ridiculous pattern that occurs most of the time I try to reach out.

Terrible healthcare experience with unhelpful medical staff

Absolute nightmare of a medical practice. I've been a patient here for four years, seeing three different doctors and three nurses, and not a single one has been competent. They completely ignore the reason for your visit and show zero interest in listening. It's an utterly pointless experience. I submitted an online prescription request for my inhaler - I have COPD and desperately need this medication - only to be told by the receptionist that it won't be ready until Tuesday, despite ordering it last Tuesday. This place is completely useless and potentially dangerous. I sincerely hope no one requires urgent medication from these incompetent staff. It's definitely time to find a healthcare provider who actually understands patient care and has staff who can provide basic, helpful service.

Terrible medical care that left me deeply frustrated

Absolutely appalling... undoubtedly the most terrible medical practice I've ever encountered. The staff are discourteous, and the physicians refuse to provide assistance until the situation becomes critically dire, leaving hospitalization as the sole recourse. This clinic urgently requires a comprehensive investigation into its patient management and operational protocols... utterly disgraceful!!!!!