St Georges Surgery

Terrible medical care that made me lose hope

Absolutely zero stars warranted! Having been a patient for more than six years, I can confidently say the medical practice has deteriorated dramatically. The administrative team is completely inept and displays an appalling lack of interpersonal skills, treating patients with utter disrespect. My strongest recommendation is to steer clear of this facility and seek alternative healthcare providers immediately.

Disappointing medical practice with great nurses

Previously, this medical practice was our top choice, even though it wasn't the nearest to us. However, since the skilled physicians departed, it has become completely ridiculous. They instruct you to call at 8 a.m., but the phone line remains busy until 8:45, and then they abruptly disconnect. When you finally succeed in reaching someone, all appointment slots are already filled. The new doctors' sole recommendation is to wait another 3-5 days and reassess the situation! Whether concerning an adult or a child, they advise calling back only when breathing becomes problematic. The sole redeeming aspect of this practice is the nursing staff, who are truly exceptional.

Terrible customer service at its absolute worst

Completely ridiculous situation - stuck waiting on hold for more than a quarter-hour and still unable to connect despite repeated attempts. What on earth is happening at the reception desk? Are they napping or something? It's unacceptable that the appointment line remains consistently unavailable for such an extended period.

Friendly staff, frustrating phone lines

The surgical procedure itself was satisfactory, and the medical staff were exceptionally welcoming and personable. However, my sole frustration lies with their communication system. Attempting to schedule an appointment or request a prescription is incredibly challenging, as their phone lines are perpetually congested. It often requires multiple attempts—sometimes up to 8 or 9 times throughout the day—before anyone picks up.

Frustrating phone experience at medical practice today

Attempted to contact the clinic regarding an urgent medical issue, but the phone line remained persistently busy starting from 8am. Consistently engaged. No automated system offering a queue or hold option. Incredibly frustrated by having to repeatedly redial every half minute. Desperately hoping the medical procedure resolves this situation quickly.

Worst customer service ever at this place

What an absolutely delightful welcome, (dripping with sarcasm) the reception staff were incredibly charming and courteous on Friday, August 13th, 2021

Exceptional healthcare with a personal touch

I've been receiving care at St George's surgery for nearly three decades, and my experience has been nothing short of exceptional. Every interaction has been positive, with staff consistently demonstrating helpfulness and compassion. This excellence spans across all roles - from management and reception to doctors, nurse practitioners, nurses, and clinic personnel. While I'm saddened to learn my general practitioner will soon retire, I sincerely hope she enjoys wonderful health and happiness in her next chapter. What sets this medical practice apart is the genuine approach of their physicians, who truly take time to understand patients as individuals, not just medical cases. The team here is truly remarkable.

Compassionate care for a needle-phobic patient

I struggle immensely with a fear of needles and had a scheduled blood draw. Throughout my entire appointment, the staff demonstrated remarkable understanding and kindness. This was precisely the supportive environment I had hoped to find when I switched from my previous healthcare provider, where I had repeatedly encountered negative interactions. The personnel here made me feel genuinely valued and heard, and I am profoundly appreciative of their compassionate approach.

Exceptional doctors who truly care about their patients

I have nothing but praise for this medical practice. The physicians here are truly exceptional. Dr Rosbottom and Dr Almond consistently demonstrate kindness and professionalism, always treating patients with the utmost respect. Dr Salim stands out as particularly compassionate, taking ample time to listen and address patient concerns, and consistently going above and beyond to provide support - he truly embodies the best of medical care. Dr Akram brings a delightful energy to the practice, greeting patients with a warm smile that immediately puts them at ease. Each doctor is unique, yet they share a genuine commitment to patient care that makes you feel valued and heard, rather than just another appointment in a busy schedule. Julie at reception is wonderfully welcoming, establishing a friendly connection that helps patients feel comfortable before they even see a doctor. Nurse Julie is equally outstanding, consistently delivering exceptional care that leaves patients feeling uplifted and positive about their medical experience. A particularly touching moment was when Dr Salim personally called to offer condolences after my father's passing. His profound empathy and genuine compassion were deeply moving, demonstrating the extraordinary human connection this medical team provides.

Smooth sailing through top-notch surgical experience

Top-notch surgical procedure with zero complications. Waiting periods are remarkably short. Significantly superior to my prior medical experience.

Exceptional healthcare with compassionate medical team

Exceptional medical team from top to bottom. Every single staff member demonstrates incredible compassion and professionalism. The entire group of healthcare providers is simply outstanding, with my personal physician, Dr. Salim, truly embodying kindness and empathy. Absolutely top-notch care! 💯

Compassionate nurse made my blood draw a breeze

I encountered an absolutely delightful nurse during my blood draw today. Her interpersonal skills were exceptional, with a warm and upbeat demeanor. This healthcare professional displayed a truly compassionate approach, and I want to express my gratitude to Julie specifically.

Great medical care with friendly professional staff

Exceptional personnel throughout the entire facility. The front desk staff demonstrate remarkable patience and courtesy. The nurses provide top-notch service, and regardless of which physician you consult, the experience remains consistently positive. Every aspect of communication, from in-person interactions to phone consultations and prescription refills, is handled with remarkable professionalism and effectiveness.

Exceptional medical care with compassionate staff

Exceptional medical professionals who consistently accommodate my scheduling needs. The entire staff demonstrates remarkable compassion and support. Without a doubt, this healthcare practice surpasses any others I've encountered in my experience.

Friendly staff and quick service at surgery

St Georges medical practice provides exceptional care and service, meeting all patient needs with professionalism and efficiency.

Great product with consistent quality

I absolutely adored this product and have consistently been a fan of it.