St. James' Health Centre

Terrible customer service with zero phone responsiveness

I've repeatedly attempted to schedule an appointment by phone during standard business hours, but each time my calls were met with silence. No one seems to pick up, leaving me frustrated and unable to book the service I need.

Compassionate diabetes care that truly supports patients

The medical professionals and personnel have provided exceptional support throughout the past few years, assisting me with managing my diabetes and addressing the various complications linked to type 1 diabetes.

Smooth solution to my everyday challenges

Takes care of all my issues quickly and effortlessly

Exceptional support that never disappoints me

Consistently satisfied with their service, I have no complaints whatsoever.

Great local practice with caring doctors

Exceptional primary care clinic that consistently offers immediate scheduling and delivers outstanding medical support. Highly advised for anyone seeking a new healthcare provider.

Unhelpful associate left me terrified and anxious

I consulted with a GP Associate, who never informed me beforehand that I would not be seeing a qualified GP. During two appointments, she measured my blood pressure three times on the second visit. She declared my blood pressure was extremely high and noticed my hands were trembling. As I was becoming increasingly nervous and suffering from anxiety, I inquired about the implications. She dramatically suggested I might be at risk of a heart attack, stroke, and Type 2 Diabetes. My stress levels escalated while she appeared eager to conclude the consultation. I desperately wanted more information about potential serious health risks, but she displayed no empathy. The experience felt like receiving a potential death sentence without any meaningful explanation. Seeking a second opinion, I transferred to another medical practice. My symptoms were primarily driven by anxiety and panic attacks, leaving me terrified. I was convinced I was on the brink of a stroke or heart attack at any moment. During registration at the new practice, the receptionist inquired about a cancelled 12-point ECG appointment that my previous practice had scheduled without my knowledge. A genuine GP subsequently examined me and confirmed my blood pressure was perfectly normal. The GP Associate had essentially misdiagnosed me, causing weeks of unnecessary terror. I attempted to lodge a complaint via telephone, was directed to write a letter, and did so. The letter received no acknowledgment. Upon following up, I was told about a 10-day response policy, yet a month passed before receiving a response. The eventual letter contained a mere apology, devoid of any substantive explanation - mirroring the superficial consultation itself. This approach suggests an institution more concerned with self-preservation than genuine patient care. They appear to be circumventing proper NHS and BMA complaint procedures, demonstrating a fundamental disregard for patient welfare and professional standards.

Unprofessional healthcare worker fails patient miserably

Ella Walsh demonstrated an appalling demeanor towards my mother, leaving her deeply distressed after seeking assistance. She was made to feel insignificant and as though her concerns were trivial. Ella Walsh utterly lacks the compassion and professionalism required to work at St James Health Centre. My mother, who has been a long-standing patient there for over three decades, has never encountered such disrespectful and dismissive treatment before.

Exceptional healthcare with outstanding patient experience

From my very first visit, I was thoroughly amazed by the exceptional professionalism and outstanding patient care provided by this medical facility - I wholeheartedly endorse their services.

Compassionate nurse made my smear test stress-free

Miriam Harrison was absolutely wonderful. I felt quite anxious about my scheduled cervical screening due to a prior traumatic encounter that was painful, distressing, and seemingly endless, but Miriam handled everything with incredible care and efficiency. She was incredibly gentle, and the entire process was quick and completely painless. I'm truly grateful to her!

Compassionate care and respect at this medical practice

I wish to award a perfect rating to this medical practice. Despite being a patient for just a short while, I've discovered the doctors and staff, particularly the receptionists, are truly exceptional. They're working under immense pressure to manage patient flow as efficiently as possible. I urge people to pause before criticizing or shouting at them. Having relocated from Wirral to this practice, I've been impressed by how friendly the doctors and reception team are. I've personally observed them handling phone calls with remarkable professionalism and managing appointments with genuine care. They consistently strive to minimize waiting times and maintain a smooth patient experience. Before you decide to argue or lose your temper, remember these are dedicated human beings, not machines. They deserve kindness and respect, not aggression. Take a moment to appreciate their hard work and treat them with the understanding they deserve.

Compassionate nurse makes smear test stress-free

Miriam, the practice nurse, is absolutely fantastic! I had my smear test with her, and she ensures you feel completely at ease throughout the entire procedure. She carefully walks you through each step, providing a clear explanation of what to expect. It's evident that she is deeply committed to your well-being and overall experience. The process was incredibly swift, comfortable, and straightforward.

Frustrating customer service and endless runaround

The customer service here is absolutely terrible. I've been attempting to schedule an appointment for my family, and their only response is to tell me to call back at 8:00AM, which is completely unacceptable. I expect to be able to book an appointment at any time for an open date. I've been trying to arrange this for over a week, and they continuously repeat the same unhelpful instruction to call back at 8:00AM. This level of service is truly appalling.

Compassionate care and friendly professionals

Warm and friendly medical team with exceptional healthcare professionals

Rude staff and unprofessional medical practice nightmare

The staff demonstrated an incredibly discourteous demeanor. Sending results via email, which had never been problematic in previous years, suddenly became an unacceptable option today. I was informed that results could only be collected in person, not emailed. Earlier, I had contacted them about my address change and inquired about maintaining my registration due to multiple health conditions, explaining that I work just a minute away from their practice, which would be convenient for potential GP visits. They assured me this was fine and confirmed they wouldn't modify my address in their system. Surprisingly, when collecting my results, I received a letter stating my registration would terminate in 28 days. The receptionist insinuated that I was dishonest about previously discussing my move, claiming they would have documented such communication. Perhaps this bitter employee should review the call recording and consult the incompetent staff member who failed to log the note instead of accusing me of fabricating information. Their conduct was thoroughly unprofessional. Fortunately, I've discovered an exceptional practice near my home, operating from 8am to 6:30pm, with staff who were absolutely delightful during our phone interaction. What a remarkable contrast in service quality.

Exceptional healthcare service at st james centre

Relocated from Wirral to Liverpool and submitted a registration request to St James Health Centre. From the moment I contacted their phone staff, I was impressed by their exceptional service. The reception team was incredibly friendly and welcoming, treating me with the utmost respect and courtesy. Their outstanding customer service truly deserves a 5-star rating - kudos to the entire team for their professionalism.

Compassionate nurse made my medical visit amazing

Nurse Miriam is simply exceptional. She made me feel completely at ease. From the moment I arrived, her warm welcome was filled with sincere compassion and understanding! An absolute treasure!

Exceptional service that exceeded my expectations

Supportive, welcoming, easy to interact with, and efficiently structured.

Compassionate doctor who truly cares for patients

Dr Miriam is absolutely fantastic ❤️ I arrived feeling anxious, but she instantly put me at ease and was incredibly compassionate. We definitely need more healthcare professionals like her 🙌 Genuinely, I cannot recommend this medical center enough, from the welcoming front desk staff to the exceptional physicians, everyone is wonderfully kind and supportive.

Frustrating online booking process needs improvement now

The online booking system advertised on the website is non-existent, despite staff claiming a form is accessible from 8am. This oversight creates significant frustration, as patients are forced to endure long telephone wait times just to schedule either urgent or routine medical consultations. The practice needs to address this discrepancy and provide the promised online booking functionality.

Miriam made my vaccination experience amazing

I want to express my sincere gratitude to Miriam, the practice nurse at St James Health Centre. Being apprehensive about receiving this vaccination due to a previous severe adverse reaction, I found her incredibly reassuring. Her compassionate, warm, and highly professional approach completely calmed my anxieties. She was meticulous in explaining the entire vaccination process, carefully listened to my worries, and skillfully administered the shot with great efficiency. Her empathetic manner helped me feel completely comfortable, and I left the surgery feeling relieved and positive. Miriam deserves the highest praise for her exceptional care and support. Thank you so much.