St. James' Health Centre

Friendly staff but scheduling is a total headache

The medical staff here are incredibly friendly, but scheduling an appointment is an absolute challenge. However, a quick phone call can help you secure a time slot without much hassle.

Friendly and welcoming medical practice from start

I've just become a patient here, and I'm thoroughly impressed with every interaction I've had so far. Everyone from the front desk staff to the physicians has been exceptional.

Compassionate doctor who truly listens and cares

The physician appeared compassionate about my health concerns, listened attentively, and is thoroughly investigating my condition through comprehensive testing to determine the underlying issue and provide support.

Compassionate nurse makes vaccination a breeze

I was fortunate to receive my vaccination from Nurse Miriam Harrison, and I am truly thankful. Her approach was exceptionally tender, prioritizing my comfort and helping me feel relaxed during the entire process. Miriam demonstrated remarkable skill in managing the vaccination smoothly and keeping everything running precisely as scheduled. Her outstanding combination of professional expertise and genuine compassion was deeply appreciated. I want to express my sincere gratitude for her wonderful care!

Exceptional customer service beyond my expectations

I was thoroughly impressed by the exceptional customer care provided by Miriam Harrison and her colleagues at the front desk.

Compassionate care made my medical visit smooth

I recently visited the practice nurse and want to express my gratitude for the exceptional care I received during my appointment. Initially feeling nervous, the nurse quickly helped me feel comfortable and relaxed. She took the time to thoroughly explain everything and actively invited me to share any concerns or queries I might have. Her approach was a perfect blend of professionalism and compassion. Additionally, the reception staff were welcoming and pleasant. My sincere thanks go out to the entire team at St. James.

Worst medical care i've ever experienced

The medical staff at this facility are incompetent and completely lacking in understanding.

Unprofessional gp destroyed my healthcare experience

For roughly a year while living nearby, I mainly had telephone consultations with generally helpful and supportive GPs. However, I'm rating this with 1 star due to a deeply distressing physical examination late last year. During this appointment, the GP was incredibly unprofessional - she mockingly laughed at me over a minor issue with a tissue covering, dismissed my genuine health concerns by claiming I was fabricating symptoms, and insisted I was incorrect about my own body, despite eventually referring me to the hospital. Her treatment left me devastated, and I went home in tears. After filing a formal complaint, I received a response that seemed to minimize my experience, with the practice suggesting she was merely trying to "lighten the mood". I felt completely unsupported and doubt any meaningful action was taken against her. My advice to others is to be vigilant and strongly advocate for yourself, particularly for women facing such dismissive and harmful medical treatment.

Great service at local medical practice

I'm quite satisfied with this general practitioner. Scheduling appointments has been straightforward, and I've never encountered any difficulties. The staff are consistently courteous, and my experiences have been smooth thus far.

Compassionate care from start to finish

When reaching out early in the day, you can expect a prompt response, and maintaining a courteous demeanor with the front desk staff goes a long way :) The physician was incredibly attentive, giving my concerns his full attention. I felt completely at ease and genuinely supported throughout the process. As someone unfamiliar with the local healthcare system, I'm deeply grateful for their understanding and guidance.

Terrible customer service that made me rage

Terrible customer service with staff who lack basic interpersonal abilities. I'm shocked that such unprofessional individuals are employed in this establishment, displaying absolutely no capability to interact courteously with customers.

Terrible receptionists ruin medical clinic experience

The receptionists here are absolutely unacceptable and completely unsuited for their positions. They treat patients like mere customers, forgetting that these are individuals seeking critical medical assistance, not making a social call. When life throws a curveball and you cannot arrive precisely on time for your appointment, they discard you ruthlessly, as if you've missed a restaurant reservation. Instead of offering solutions and supporting you as a sick patient, they coldly dismiss you, showing zero compassion. Their response is to rudely direct you to a hospital walk-in center (where you'll waste an entire day waiting) or to call back the next day. When you do call early in the morning, they claim no appointments are available - which is absurd, considering it's only 8:05 AM. They then suggest a pharmacist will contact you to potentially prescribe antibiotics. How can a pharmacist possibly evaluate a patient's condition over the phone and responsibly prescribe medication without a proper medical assessment? If pharmacists could indeed prescribe antibiotics, why didn't they propose this solution earlier, instead of being disrespectful and unprofessional? These two receptionists epitomize individuals completely unfit for their roles, who not only tarnish the reputation of the excellent doctors working in this clinic and the NHS, but potentially endanger patients' lives through their callous and incompetent approach.

Econsult wasted my time but staff were great

I initiated an online consultation because my symptoms weren't severe enough for a face-to-face visit. The response suggested scheduling an appointment, which made me think my condition was more serious than I initially believed. Given my night shift work, in-person visits are challenging. After a long night shift, I stayed awake to call at 8am and secured a quick 8:45am appointment. Upon arrival, I was informed that my issue could be addressed with over-the-counter medication. This not only wasted my time but also made me feel guilty for potentially taking a slot from someone with a more urgent medical need. I suggest improving the e-consultation process to prevent such inefficient encounters in the future. The staff were excellent and blameless, but this particular experience was far from satisfactory. [9/5/24 update:] Dr. Kat Edwards is an exceptional GP - incredibly compassionate and an attentive listener. She has successfully assisted me with multiple health concerns, and I always leave feeling better. The reception team is equally outstanding, consistently warm and welcoming. I cannot praise them enough.

Terrible communication and lack of patient care

I reached out to the medical facility through email one week prior, and being an established patient, I anticipated a prompt reply. To my dismay, no response has been forthcoming. It's deeply frustrating to contemplate that my message has probably been reviewed yet deliberately disregarded. This level of unprofessional and unresponsive conduct is simply intolerable. I strongly advise the personnel to enhance their communication protocols or reevaluate their dedication to patient service. I am preparing to submit an official grievance.

Terrible healthcare with unhelpful staff and incompetent doctors

This medical practice is absolutely terrible - the most subpar general practitioner I've encountered. They consistently redirect patients to the hospital and their doctors seem completely incompetent, doing nothing more than ordering blood tests. The front desk staff display zero empathy or concern for patients. I would strongly advise anyone against registering with this clinic.

Disappointing healthcare with zero patient compassion

My past interactions with this place have been decent, but lately, it seems like problems are piling up. I visited while feeling unwell and requested a medical certificate, only to be dismissed after a brief, extremely discourteous encounter with a physician lasting under five minutes. Currently, reaching out to them has become a frustrating ordeal. Phone calls consistently disconnect or report the line as occupied. For two days now, I've been unable to establish any communication. Their approach lacks empathy, and they appear completely detached from patient well-being.

Frustrating sharps box prescription nightmare

My girlfriend attempted to request a repeat prescription for a "sharpsguard disposal unit" from her GP, but was told she couldn't order it and had to obtain one from a pharmacy instead. When I went to the pharmacy on her behalf, they informed me she couldn't receive a sharps box without the prescription being processed first - which contradicted the information the receptionist had previously given her. As a result, she was forced to contact 111 and have another doctor prescribe the sharps box, marking the second time she'd needed to use this service to resolve the issue.

Exceptional healthcare with warm and welcoming staff

The front desk staff consistently demonstrate exceptional professionalism, politeness, and warmth. Without a doubt, they represent the most pleasant medical practice reception I've encountered throughout my many years of healthcare visits. Scheduling appointments is relatively swift, and the physicians are generally approachable and personable.

Terrible service and long wait times avoid

I'm extremely dissatisfied with their service, scheduling an appointment feels like an endless wait. Moreover, their telephone etiquette is notably poor.

Quick and professional healthcare at st james centre

St James Health Centre, situated in the heart of Liverpool at 29 Great George Square (L1 5DZ), serves as a primary healthcare facility for local community members, including residents, workers, and students. This general practice serves as an initial point of contact for medical assistance. Operating Monday through Friday from 8 AM to 6 PM, the centre can be reached at 0151 295 38001. They offer a comprehensive range of medical services and have received a positive evaluation from the Care Quality Commission. Booking an appointment is straightforward and typically results in a prompt consultation. Individuals seeking additional information can explore their website at stjameshealthcenter.nhs.uk for more comprehensive details about their healthcare offerings.