St James' Medical Centre

Quick and compassionate medical service

Called the clinic yesterday morning around half-past ten to request an urgent consultation regarding a painful urinary tract infection. Dr. Raymond promptly returned my call within sixty minutes and immediately dispatched an antibiotic prescription directly to the pharmacy. Sincere appreciation goes to the helpful receptionist and Dr. Raymond for their swift and considerate response.

Terrible service and unprofessional medical care

Absolutely appalling medical practice that I cannot endorse. My partner sought treatment for a critical ear infection and was initially examined by a junior physician. Inexplicably, the prescription was left unsigned, causing significant inconvenience. We made two separate trips to the pharmacy, only to discover after four frustrating hours that the prescription remained unsigned. Bizarrely, the staff suggested going to the emergency department if the condition worsened, which seemed contradictory - serious enough to warrant emergency care, yet not urgent enough to promptly sign the necessary medication. These pointless pharmacy visits have been incredibly irritating. As a result, we will definitely be transferring my partner's medical care to a different practice. The entire experience was completely unacceptable and unprofessional.

Efficient and friendly medical service at clinic

Managed to connect with the front desk at 8:10 AM and secured an appointment with a healthcare professional at 9:10 AM. The examination was comprehensive, and the personalized care I received was exceptional, which has consistently been my experience.

Friendly team makes shopping experience enjoyable

The personnel here are truly exceptional and welcoming 👍

Improved service and helpful staff at st james

Several years ago, I posted a critical review. However, subsequent visits have significantly improved my perception, especially today with Saima's exceptional care. She recommended a physiotherapy app to help manage my nerve pain on 14.4.25. Despite my appreciation, communication challenges have been frustrating. Attempting to contact St James repeatedly on Tuesday and Wednesday, I found the lines constantly busy. On Thursday, calling 111 yielded no response after an hour. Friday's 111 call at 8 am required a 40-minute wait before connecting. They promised a callback within 6 hours, which arrived after 5 hours, directing me to an SMS sent at 11 am. I was moments away from visiting a walk-in center. St James requested a patient and staff protection photo. After sending the image, I was told it was corrupted and was asked to resend. Feeling discouraged, I declined their request. The entire experience has been exhaustingly difficult to navigate.

Exceptional healthcare with compassionate and efficient service

I've experienced truly top-notch care from this medical practice. Particularly when contrasted with the horror stories I've heard about other general practitioner clinics, I find this one to be exceptionally well-managed and their services are delivered with remarkable efficiency.

Friendly staff make every visit a pleasure

All staff members at St. James demonstrate a genuine commitment to providing excellent service and are consistently accommodating and supportive.

Frustrating healthcare experience with poor appointment system

The appointment scheduling process is outdated and frustrating. Patients must start dialing at 8am and repeatedly redial around 50 times just to secure a slot. Consistently, when requesting a specific general practitioner, I'm redirected to a nurse, which necessitates rebooking another appointment. This has occurred multiple times. Given my demanding professional commitments, these repeated complications significantly disrupt my schedule. The entire experience is so discouraging that I actively avoid calling when unwell, feeling both unwelcome and exhausted by the persistent systemic failures.

Frustrating medical appointment nightmare with no resolution

I attempted to contact the office 128 times this morning, consistently encountering busy signals and disconnections. Eventually, I managed to get through and was supposedly second in line. Oddly, I was informed a doctor would call me at some point during the day. However, no call ever came. When I tried to follow up, I was told the doctors attempted to reach me three times, yet I have no missed calls or voicemail messages. This has been an utterly frustrating experience, wasting an entire day waiting for an appointment, especially considering I have a hospital visit scheduled tomorrow.

Exceptional medical experience with caring professionals

Exceptional attention and support. The front desk team and physicians are delightful and kind.

Nightmare medical practice with impossible appointment system

This medical practice desperately needs an overhaul or closure. I've spent three consecutive days attempting to schedule an appointment - Monday I called 50 times, Tuesday 48 times, Wednesday 51 times - all without success. It's impossible to understand what steps are necessary to secure a consultation. The receptionist is an arrogant older woman who seems to believe she's infallible. These are unquestionably the most incompetent doctors I've ever encountered. They urgently require a complete staff replacement or should simply shut down. I wouldn't even recommend registering with this practice to anyone - they are utterly useless. Their staff have zero professional skills and completely lack basic courtesy. I'm bewildered by the process of trying to get a simple medical appointment. The complete inability to provide basic service is astounding. What exactly are our tax dollars funding, if not basic healthcare services?

Terrible service from unhelpful and rude receptionist

Would rate zero stars if possible. The receptionist provided absolutely no assistance and was incredibly discourteous. I've never successfully resolved any problem with this medical practice. Signing up with this GP service was my worst decision ever.

Prescription nightmare that left me without medicine

Subpar prescription management. When attempting to refill your essential medication, you could encounter frustration as your prescription renewal appears to be overlooked, potentially leaving you without critical medical supplies. The communication breakdown seems evident, with your pharmacist apparently not receiving the necessary documentation.

Amazing medical care that truly supports families

We genuinely cannot comprehend any critical feedback about this medical practice. Having relocated from Middleton, where securing a phone connection or booking an appointment has always been challenging, we've found St James Medical Centre to be exceptional. We consistently manage to obtain same-day consultations, and every staff member is incredibly supportive. Our interactions with all the doctors have been consistently outstanding, with their approach being consistently accommodating. They are particularly compassionate and attentive when dealing with our child. We feel incredibly fortunate to be registered here. Several of our acquaintances in other areas have been compelled to invest in private medical applications for their children due to extensive waiting periods.

Terrible service from unhelpful medical practice receptionists

Completely worthless establishment where the receptionists act like they're in charge. I attempted communication via email, only to receive dismissive responses about confidentiality without actually addressing my message. If they'd bother to carefully read the correspondence instead of firing off standard boilerplate replies, they might understand I wasn't requesting any sensitive details. This medical practice is essentially dysfunctional and seems to serve only a privileged minority. Additionally, if you're foolish enough to enter through the main entrance seeking an appointment, the staff will promptly instruct you to exit and phone them instead 😂😂

Terrible healthcare access for new patients

Steer clear of signing up with this medical office if you're recently relocated to the neighborhood, as securing a consultation seems virtually impossible.

Worst medical experience ever terrible service

Completely revolting experience at this medical facility. The front desk staff are incredibly unpleasant and downright awful.

Terrible phone support that leaves you hanging

Impossible to reach customer support, with no waiting line or callback option - absolutely terrible communication and assistance.

Compassionate care when i needed it most

These healthcare professionals have been phenomenal throughout my medical journey in 2019. Every physician I consulted took the time to genuinely hear my concerns and consistently provided extra assistance. You can always count on walking away feeling more optimistic, even if it's just to collect a medication. I truly couldn't have hoped for more comprehensive care during my challenging period.

Frustrating experience with clinic's administrative chaos

Medical professionals are competent, but the administrative staff and scheduling process are disorganized and inefficient.