St. James Surgery

Unprofessional doctor fails to listen and explain

Medical professional becoming hostile and disrespectful towards me due to their lack of comprehension regarding PCR test procedures. Disgraceful behavior.

Great service and welcoming medical practice

The efficiency of their patient management and appointment scheduling is remarkable. Every staff member, from the reception team to the medical professionals, demonstrates exceptional friendliness and helpfulness. Choosing to transfer to this medical practice was undoubtedly the best decision I've made, and I wish I had made the switch earlier. I want to express my sincere gratitude for their outstanding service, which truly means a lot to me.

Heartless service destroys patient mental health needs

Gave the lowest rating possible since no other option was available. Encountered a power-hungry receptionist who seemed to enjoy wielding unnecessary authority. Despite being unable to travel due to COVID, they refused to transfer my prescription to a local pharmacy, blocking access to critical medication for my mental well-being. Their inflexibility means I'm now without essential treatment. If the worst happens as a result of being denied my medication, the blame lies squarely with their heartless bureaucracy.

Solid product meets basic expectations

I suggest

Great service and friendly medical team

I hadn't visited this medical practice since 2013, but recent trips have been fantastic. The staff are incredibly welcoming, and my general practitioner was exceptional. The service was efficient, with appointment scheduling being seamless and my referral letter arriving promptly within a day. Naomi, who conducted my blood tests, was outstanding - despite my typically challenging veins, she handled the procedure with great skill. My partner was so impressed by my positive experiences that she now wants to switch to this practice. Many thanks to the entire team.

Rude receptionist ruins otherwise great medical practice

The medical professionals here are top-notch, Dr. Parsley in particular, but the reception staff completely undermine the experience... This morning, a mature-sounding receptionist on the phone accused me of fabricating a conversation with my doctor, essentially calling me a liar. Well, I have proof - the doctor's message is right on my phone, so be careful with your accusations. I understand there might have been a misunderstanding, but perhaps you shouldn't rush to judgment. As if that wasn't enough, you became confrontational when I missed a call from the doctor. I pay taxes that fund your salary, so a basic level of courtesy isn't too much to ask. I would have attended at the agreed time if possible, but your practice wouldn't accommodate me, so what exactly do you expect? Your behavior was absolutely ridiculous - you belittled me, and I genuinely feel sorry for those who must interact with you daily. My GP was professional and courteous in her message, yet it took no time for a receptionist to act like they're somehow superior. This should be between me and my doctor, not complicated by your unnecessary and hostile interference. We're both willing to communicate constructively without your unhelpful commentary. Thank you.

Smooth and lightning-fast service

Incredibly streamlined and quick to get the job done

Great service and quick care at st james

Truly exceptional. Transferred to St James surgery after relocating, and the quality of care is night and day compared to my previous practice. Appointment scheduling is incredibly swift, phone calls are handled efficiently, return calls are rapid, and medication refill requests are processed without delay. I have absolutely no complaints whatsoever.