St. Johns Group Practice
Bad! (44 reviews)
Bad! (44 reviews)
Appointment access presents a significant challenge across this practice, with patients reporting persistent difficulties reaching the surgery by phone, lengthy waits to connect, and severely limited availability of consultation slots. Phone line issues are widespread, with callers frequently unable to get through at opening times despite multiple attempts, and when contact is established, patients are often told no appointments are available for extended periods. The booking system itself appears poorly organised, with restrictive advance booking windows and limited flexibility for urgent or planned consultations.
Reception experience is mixed but frequently problematic, with some patients describing staff as unwelcoming, dismissive, or discourteous, though others report helpful and polite interactions. Communication during consultations varies considerably depending on which clinician is seen, with some patients feeling genuinely heard and supported whilst others describe dismissive or resistant approaches that leave them feeling unheard. A small number of patients have experienced exceptional empathetic care and proactive clinical support, which stands in marked contrast to more negative encounters.
Waiting times for appointments are substantial, with patients reporting waits extending weeks or months, and delays of an hour or more beyond scheduled appointment times are not uncommon. Some patients have experienced long-term difficulty accessing care, with a few unable to secure appointments for extended periods despite repeated attempts and health concerns. While clinical competence is acknowledged by some, concerns have been raised about prescription management, care continuity, and responsiveness to patient needs, with several patients choosing to transfer their care elsewhere.
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Appointment access presents a significant challenge across this practice, with patients reporting persistent difficulties reaching the surgery by phone, lengthy waits to connect, and severely limited availability of consultation slots. Phone line issues are widespread, with callers frequently unable to get through at opening times despite multiple attempts, and when contact is established, patients are often told no appointments are available for extended periods. The booking system itself appears poorly organised, with restrictive advance booking windows and limited flexibility for urgent or planned consultations.
Reception experience is mixed but frequently problematic, with some patients describing staff as unwelcoming, dismissive, or discourteous, though others report helpful and polite interactions. Communication during consultations varies considerably depending on which clinician is seen, with some patients feeling genuinely heard and supported whilst others describe dismissive or resistant approaches that leave them feeling unheard. A small number of patients have experienced exceptional empathetic care and proactive clinical support, which stands in marked contrast to more negative encounters.
Waiting times for appointments are substantial, with patients reporting waits extending weeks or months, and delays of an hour or more beyond scheduled appointment times are not uncommon. Some patients have experienced long-term difficulty accessing care, with a few unable to secure appointments for extended periods despite repeated attempts and health concerns. While clinical competence is acknowledged by some, concerns have been raised about prescription management, care continuity, and responsiveness to patient needs, with several patients choosing to transfer their care elsewhere.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Christine B.
8 years ago
Bad!
Practice refused to continue hospital-prescribed medication
I have significant concerns about this practice's approach to medication management. When a hospital specialist initiates a medication, I believe it should be their responsibility to determine whether it remains necessary. I was started on an iron supplement by a consultant haematologist, and my blood condition improved as a result. I am disappointed that this practice has declined to continue this prescription, as I worry this may reverse my progress. I have attempted to contact the consultant's office to discuss this matter further. Additionally, I experienced a concerning situation regarding a prescription strength adjustment for an antacid medication. I was present when the original prescription was issued at a higher strength, and I have questions about how and why the dosage was subsequently reduced without clear communication. Following this adjustment, my daughter experienced illness and vomiting, which I attribute to the change in medication strength. When I expressed my frustration about these issues, I felt my concerns were not taken seriously, and I received a warning letter regarding my behaviour. I feel this practice has not demonstrated the level of care and attention I would expect.
Arron W.
8 years ago
Average!
Hard to book appointments when you need them
I have found my healthcare provider to be very competent, however the appointment booking process is frustratingly difficult. I have been experiencing concerning symptoms and have made multiple attempts over several days to secure a consultation, but have been unable to do so despite explaining my health concerns each time.
Elle E.
8 years ago
Bad!
Long waits with unhelpful reception staff
The experience has been largely unhelpful and appeared indifferent on most occasions, with the exception of one staff member. During visits to the waiting area, reception staff have been overheard discussing various workplace frustrations. Appointment delays have been considerable, with waits extending to an hour past the scheduled time whilst attending with a young child, which felt unacceptable. The clinical care received has been satisfactory.
Leanne L.
9 years ago
Poor!
Frustrating phone lines and rushed appointments
Attempting to call at the opening time of 8am results in a constantly engaged line, and when you finally get through there are no available appointments, with staff suggesting you try again the following day. While some clinicians at the practice are helpful, others appear to issue prescriptions without fully listening to the patient's concerns, which is frustrating.