St Johns Medical Centre

Compassionate care through challenging medical journey

Throughout my recent medical journey, the entire healthcare team—from physicians to nursing staff and administrative personnel—has been remarkably compassionate and helpful while I've navigated multiple challenges. I'm sincerely grateful to each and every one of them for their unwavering support.

Quick and caring medical service

Secured a last-minute consultation and was thoroughly impressed by the entire team's exceptional demeanor - they were incredibly warm, inviting, and genuinely committed to providing support.

Frustrating medical experience with terrible booking system

Completely frustrated by the hospital's terrible scheduling process, the medical personnel find themselves utterly disappointed with the ineffective appointment booking system.

Toe trouble solved quickly with expert care

I arrived with a severely inflamed right toe and had an early morning physiotherapy consultation. The professional carefully assessed my condition and candidly admitted uncertainty about the underlying cause, promptly arranging a nurse consultation. Joanne thoroughly examined my toe, diagnosing it as likely gout, and prescribed Neproxen with Omeprazole to protect my stomach. She additionally recommended scheduling a blood test in six weeks to definitively confirm the diagnosis. After consuming the first Neproxen tablet, my pain dramatically decreased, and within just two days, the swelling and redness had almost completely disappeared. I can only express profound appreciation for the entire process - from my initial medical contact through to the physiotherapist and ultimately Joanne. The entire experience was remarkably swift, and the care I received was truly EXCEPTIONAL. Joanne's approach was both compassionate and highly professional, and the prescribed medication delivered precisely the intended outcome. Another outstanding performance by St Johns.

Exceptional healthcare with compassionate digital services

Throughout my recent medical experiences, the healthcare professionals have consistently delivered exceptional service. The digital service enhancements they've implemented have significantly elevated the quality of care, and despite the technological advances, they've maintained a commitment to prompt in-person consultations whenever necessary. My appointment today with nurse practitioner Jo Pottinger was particularly outstanding - she was truly remarkable. I extend my heartfelt gratitude to the entire team for their outstanding dedication and support.

Terrible healthcare experience with no patient support

The healthcare system is completely dysfunctional. What was once a reliable medical service has now become an absolute nightmare if you actually need treatment. Scheduling an appointment is virtually impossible. During my most recent consultation, I was rushed through in barely two minutes, received a quick x-ray, and was dismissed without any meaningful investigation of my ongoing symptoms. Because I'm employed and cannot afford to be incapacitated by the practice's negligence and the NHS's inadequate care, I will now be forced to seek and pay for private medical treatment.

Worst medical service ever painful patient experience

Trying to secure a medical appointment here is an absolute nightmare. If you're not prepared to call precisely at 8am alongside a mob of 50 other patients and endure a 90-minute wait, you'll never get through. Their AskMyGP platform is equally frustrating - despite advertising availability from 8:00-8:20, they consistently shut down around 8:03-8:04, preventing patients from completing requests or booking appointments. Even worse, they arbitrarily mark requests as "fulfilled" or "completed" without taking any actual action, clearly just attempting to clear cases from their system. In my personal experience, I submitted an online appointment request which was summarily closed within 24 hours, with zero communication or engagement. No contact was made, and my request was completely ignored. The practice's management and service quality have been consistently poor for an extended period, and I sincerely hope they undergo significant changes to improve their patient care.

Fantastic service and care at st john's practice

I just had an interaction with an incredibly pleasant receptionist at St John's, which is a refreshing departure from the typically unaccommodating front desk staff often encountered in medical practices! The woman was genuinely supportive and empathetic. Additionally, my consultation with Dr Long was exceptional - she is a truly remarkable and caring physician! Overall, a thoroughly positive healthcare experience :)

Frustrating booking process with impossibly short window

Scheduling a visit here is nearly impossible - their booking windows are absurdly brief, lasting just a minute before they vanish!

Terrible service and frustrating scheduling nightmare

Terrible. Scheduling a visit is practically unfeasible with their system.

Great medical team with smooth scheduling

I've been a patient at this medical practice for nearly two years, and they've consistently treated me well. The staff is courteous, and booking appointments is a hassle-free experience.

Heartless admin team fails patient in critical need

The administrative staff is an absolute embarrassment. They display not just a lack of empathy, but are fundamentally unprofessional. I arrived with a private prescription (covered by my employer's healthcare plan) and requested NHS prescription processing due to financial constraints. I urgently needed antibiotics to prevent potential sepsis. The receptionist informed me it would take five days to process the prescription, or I could simply pay out of pocket. Apparently, going into debt is preferable to risking my life.

Terrible service and complete communication failure

I've been attempting to schedule an appointment for a fortnight, and despite their promises to contact me about availability, they consistently fail to follow through, yet insist they've tried. My urgent medical need became so pressing that I ultimately had to resort to the emergency room. As a result, I've permanently discontinued using this medical practice.

Terrible healthcare experience with unresponsive medical practice

Absolutely terrible customer service Completely lacking in personal touch Awful digital platform for GP appointments with an absurdly narrow booking window of just three minutes, making it nearly impossible to secure a slot. Even when you manage to book within that microscopic timeframe, they frequently fail to follow up or contact you about scheduling an actual appointment. I have zero confidence in this medical practice, and after discussing with others, it's clear I'm not alone in my frustration. I'm actively seeking alternative healthcare providers.

Frustrating gp service with zero accessibility

Scheduling a consultation is incredibly challenging, with barely a brief moment to submit a clinical support request through the online platform before it becomes unavailable for the day. There appears to be no viable method to secure medical assistance, as telephone booking is not an option and the website effectively prevents access. One is left simply crossing their fingers and hoping to avoid any serious health complications that might require immediate attention.

Disappointing product with serious underlying issues

Appalling, in ways that have been thoroughly documented by other reviewers.

Nightmare gp booking system that will test your patience

Navigating this medical practice's booking system is like being trapped in a bureaucratic nightmare. MyGP's appointment availability seems to exist in a microscopically brief window from 8:00 to 8:05am. Attempting to schedule a non-urgent consultation after 9am results in being told to call during an impossibly narrow timeframe. When you actually follow their instructions, you're confronted with a 40-person queue that inevitably ends with an abrupt disconnection after nearly 60 minutes of waiting. Despite claiming to accept new patients, they appear incapable of providing even minimal service to existing patients. I've been unable to secure a genuine appointment for years - the process is so arduous that it's practically impossible unless you're experiencing a medical emergency. In essence, I no longer consider this a functional GP service, which is why I'm changing practices. If by some miracle you manage to secure an appointment, the doctors themselves are excellent. However, for your own wellbeing, I strongly advise steering clear of this practice.

Quick and painless covid booster experience

Incredibly Quick! We showed up at 0939 for our scheduled 0940 Covid booster shots and were completely finished by 0945! The entire process was remarkably smooth, well-organized, and professional - with staff who were also genuinely welcoming and pleasant. 🙂

Terrible medical care with unprofessional staff

This medical practice is an absolute farce. Over the past three months, they've repeatedly ignored my needs and scheduling requests. During my first visit, I arrived experiencing intense pain and was certain something was seriously wrong. Instead of seeing a doctor, I was palmed off with a brief nurse consultation lasting barely ten minutes, where they didn't even conduct basic checks like measuring my heart rate or blood pressure. Consequently, I ended up spending nine grueling hours in the emergency room undergoing an ECG, blood tests, and a CT scan. More recently, when I requested a routine appointment, I was given a slot the following week. Upon arriving at the surgery, I couldn't locate my appointment on the check-in screen. When I approached the receptionist, I was met with extreme rudeness. They also couldn't locate my booking, and it emerged that the person who initially scheduled my appointment hadn't actually registered it. Now my non-urgent request has become urgent, and I'm facing another seven-day wait. Their complete disregard for patient time and care is shamefully evident.

Compassionate care from a dedicated local practice

I've discovered that this general practitioner has consistently demonstrated tremendous support and initiative regarding my medical requirements, whether for referrals or medication needs. Having been a patient here for over two decades, I've experienced just a handful of minor issues which Dr Lord addressed promptly and thoroughly, always championing my best interests. Personally, I find the AskmyGP platform straightforward and user-friendly, though its effectiveness can fluctuate based on daily patient volume, and it's worth acknowledging that most medical practices have constraints on handling patient requests. Xx