St Johns Medical Centre

Terrible doctor destroyed my mental health today

I'm not one to typically leave reviews, but the treatment I received from a senior physician, Dr. Sangha, was so egregious that I felt compelled to share my experience. During a phone call, I was verbally berated and made to feel utterly incompetent when the practice failed to renew my prescription. The incident was so distressing that I found myself deeply depressed and contemplating self-harm. The manner in which I was treated was completely unjustifiable. While I understand healthcare professionals can have challenging days, it is unacceptable to take out frustrations on patients. The overall service is already abysmal - securing an appointment is nearly impossible, and the reception staff are consistently rude, dismissive, and condescending. One would expect a senior doctor like Dr. Sangha to demonstrate more professionalism, but clearly, that is not the case. This medical practice is an absolute embarrassment. I am utterly disgusted and struggling to articulate the depth of their appalling conduct. As a public service funded by taxpayers, these arrogant physicians seem to believe they are superior to their patients. ABSOLUTELY TERRIBLE!!! They should be thoroughly ashamed of themselves.

Friendly and efficient customer support rocks

Satisfactory customer assistance provided.

Terrible medical practice with zero patient care

In the past, this medical practice was well-managed and efficient. Now, patient care seems to be their least important concern. The reception staff are shockingly discourteous and desperately need training in basic telephone etiquette and professionalism. Securing an appointment is exponentially more challenging than obtaining tickets to a sold-out concert - and with a far less satisfactory outcome. As a result of my profound disappointment, I've transitioned to BUPA due to the overwhelming incompetence of this medical centre. During my BUPA induction, I was instructed to request a Medical Questionnaire completion from St John's. It's a straightforward form that should take mere minutes to process. I was informed I would need to pay £45 and wait 28 days for the form's return. At £45, I anticipated a significantly quicker turnaround, and I'm genuinely perplexed why I should continue supporting the NHS through taxation when receiving such substandard service and apparent indifference. Ultimately: this clinic requires a comprehensive restructuring, new leadership, and a fundamental recommitment to placing patient welfare at the absolute forefront of their operations.

Frustrating wait times ruin healthcare experience

Securing a scheduling slot seems like an uphill battle.

Worst medical practice ever frustrating appointment system

I find myself echoing the sentiments of previous reviewers, and although I've never felt motivated to write a review before, the appointment scheduling challenges have pushed me to share my experience. Since relocating from St John's Road to Altrincham, securing an appointment has become incredibly arduous. The phone wait times are excruciatingly long, ranging from 20 minutes (if you're fortunate) to a staggering 40 minutes before reaching a representative. Appointments seem perpetually unavailable, and when directed to use Ask My GP, I've consistently encountered functionality issues. The entire process is incredibly frustrating, to the point where I've essentially abandoned their service and now rely on a private DoctorCare Anywhere app.

Terrible service with endless waiting and frustration

Attempting to schedule an appointment here is completely ridiculous. The phone wait times are absurdly long, ranging from 20 minutes (if you're fortunate) to a grueling 40 minutes before you can even reach a staff member. Their online booking system, AskmyGP, is perpetually overcrowded and gets disabled within a mere 15 minutes or less. And if you dare to call later in the day seeking a future appointment, they dismissively tell you to call back at precisely 8:00am - absolutely infuriating!

Friendly service exceeded my highest expectations

I really appreciate the assistance you've provided. Your support means a lot to me!

Broken system leaves patients frustrated and unheard

The askmygp platform is completely inadequate. While attempting to submit a request, I was abruptly disconnected after barely two minutes. Upon calling, I encountered a phone queue exceeding 30 people. It's deeply concerning that a medical practice is permitted to operate in such a manner. Patients are being forced to neglect critical mental health concerns and other medical issues because the appointment system is so dysfunctional that securing a consultation has become virtually impossible. The blame does not lie with the reception staff, who are simply following prescribed protocols.

Worst medical scheduling experience ever

Scheduling a consultation with this practice feels like navigating an impossible maze, giving the distinct impression they're deliberately avoiding patient interactions.

Frustrating and inefficient booking process for patients

The appointment scheduling process is incredibly frustrating. The clinic only permits booking appointments by phone strictly between 8am and 9am, with same-day slots available only at 8am sharp. The phone lines are constantly busy, effectively preventing patients from successfully securing appointments. It's completely illogical that the medical practice maintains such a restrictive policy that makes routine appointment booking so unnecessarily difficult.

Disappointing decline in medical practice quality

This medical practice was excellent when we first became patients in 2006 However, I regrettably must report that their services have significantly deteriorated Scheduling an appointment has become nearly impossible Even when initiating calls first thing in the morning They refuse to allow advance booking As a general practitioner myself, I find their approach completely incomprehensible After today's disappointing encounter, I feel compelled to share my frustration Sincerely

Terrible service from unhelpful medical practice

Attempted to schedule an in-person consultation with the doctor, but was flatly refused. The only option presented was a remote phone consultation, which was not what I was seeking.

Exceptional healthcare that truly cares for patients

The medical professionals here are truly exceptional, consistently demonstrating extraordinary care for my loved ones. The reception team is remarkably supportive and compassionate. I'm genuinely astonished that the Care Quality Commission has only rated this facility as "good" - it genuinely deserves an outstanding classification!

Worst purchase ever waste of my money

Absolutely mind-blowing. I'm completely stunned by how incredible this product is. From the moment I started using it, I was blown away by its performance. It exceeded all my expectations in every single way. The quality is top-notch, the design is sleek, and the functionality is just remarkable. I can't believe how something so simple can be so revolutionary. If you're on the fence about buying this, let me tell you - it's a game-changer. I'm genuinely impressed and would recommend it to anyone without hesitation.

Terrible customer service that wastes my time

Every single interaction with their customer service has been a nightmare. Each time I've attempted to call, I'm stuck on hold for around 40 minutes, or they pick up but are completely unhelpful. I can never secure an appointment, and their standard response is to suggest I consult my GP, which is completely impractical and unrealistic.

Terrible gp service with absurdly short appointment slots

The surgical service is completely inadequate and fails to meet basic expectations. The scheduling via their "ask my GP" app reveals a deeply problematic and unreliable system: Service Times Monday 08:00 - 08:10 Tuesday 08:00 - 08:04 Wednesday 08:00 - 08:02 Thursday 08:00 - 08:25 Friday 08:00 - 08:01 These ridiculously short and inconsistent time slots demonstrate a complete lack of professional commitment and patient care.

Terrible phone service ruins potential of gp support

You'd be incredibly fortunate to access their ask my GP feature!!! Their telephone support is an absolute disaster!! When attempting to schedule an appointment, you're forced to endure misleading automated messages for several minutes, followed by endless waiting in the queue. A mere 5 out of 10 for their service!!!!!!!!!

Exceptional healthcare for my whole family

This medical practice is absolutely top-notch. They consistently provide exceptional service and attentive care for both myself and my two small children. There's genuinely nothing I can criticize about their approach.

Locum doctors frustrate patient with poor medical care

The permanent physicians at this practice are top-notch, but recently, whenever I've tried to schedule an appointment with one of my regular doctors, I've been consistently redirected to inexperienced locum doctors. These young physicians seem completely unfamiliar with the intricacies of my complex medical condition and appear incapable of making appropriate treatment decisions.

Compassionate care when you need it most

The medical professionals here are consistently excellent and provide outstanding support whenever I require assistance.