St John's Medical Practice
Poor! (45 reviews)
Poor! (45 reviews)
Feedback reveals a practice with significant challenges in appointment access and reception experience, though some patients report positive interactions with clinical staff. Securing appointments presents a persistent difficulty, particularly during morning booking hours, with phone line accessibility issues and long waiting times cited repeatedly. Reception experience varies considerably, with some patients describing dismissive or unhelpful interactions, whilst others praise courteous staff. Communication gaps emerge as a notable concern, including appointment time errors, lack of apologies for service failures, and insufficient follow-up on referrals and test results.
On a positive note, the practice environment has been modernized with digital systems and comfortable facilities, and nursing care receives consistent praise for helpfulness and responsiveness. Some patients report successful same-day appointment access and seamless booking experiences. However, these positive experiences are substantially outweighed by concerns about prescription management problems, parking difficulties, and perceived lack of compassion during critical moments. Several patients describe feeling dismissed when seeking urgent care or expressing health concerns.
The practice demonstrates inconsistency in service quality across different areas. While some clinical interactions are described as professional and caring, systemic issues around appointment availability, reception demeanor, and responsiveness to patient needs create frustration. Patients express particular concern about difficulty accessing face-to-face consultations and the responsiveness of phone systems, with some noting a perceived decline in standards over time.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a practice with significant challenges in appointment access and reception experience, though some patients report positive interactions with clinical staff. Securing appointments presents a persistent difficulty, particularly during morning booking hours, with phone line accessibility issues and long waiting times cited repeatedly. Reception experience varies considerably, with some patients describing dismissive or unhelpful interactions, whilst others praise courteous staff. Communication gaps emerge as a notable concern, including appointment time errors, lack of apologies for service failures, and insufficient follow-up on referrals and test results.
On a positive note, the practice environment has been modernized with digital systems and comfortable facilities, and nursing care receives consistent praise for helpfulness and responsiveness. Some patients report successful same-day appointment access and seamless booking experiences. However, these positive experiences are substantially outweighed by concerns about prescription management problems, parking difficulties, and perceived lack of compassion during critical moments. Several patients describe feeling dismissed when seeking urgent care or expressing health concerns.
The practice demonstrates inconsistency in service quality across different areas. While some clinical interactions are described as professional and caring, systemic issues around appointment availability, reception demeanor, and responsiveness to patient needs create frustration. Patients express particular concern about difficulty accessing face-to-face consultations and the responsiveness of phone systems, with some noting a perceived decline in standards over time.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Gerald W.
8 years ago
Excellent!
Welcoming dental office with great atmosphere
Welcoming employees and a comfortable seating area create a pleasant atmosphere.
Julie J.
8 years ago
Excellent!
Modern medical care with patient comfort
My physician's healthcare facility has been completely modernized, bringing it into the current era. They now have digital record-keeping, multiple examination rooms, comfortable seating areas, a television for entertainment, clean restrooms, and an abundance of friendly medical professionals who are eager to assist patients.
Rebecca G.
8 years ago
Excellent!
Great practice with compassionate doctors caring
Securing an appointment at this medical practice can be challenging, especially if you call early in the morning. This seems to be a widespread issue across healthcare providers, likely stemming from the growing elderly population and local housing expansion. While the high demand isn't necessarily the practice's fault, their responsiveness remains impressive. In my personal experience, the GPs have consistently made time to see my daughter, even outside of their regular appointment slots. Additionally, they've demonstrated exceptional care by conducting home visits for my elderly grandmother when required. Despite the initial scheduling difficulties, I consider this a top-notch practice with compassionate staff who genuinely strive to provide the best possible care.
C A.
9 years ago
Average!
Autism support mixed with compassionate medical care
When you consult the right medical professional, things can go smoothly and you'll be directed appropriately. However, sometimes the system can be frustrating. The staff's lack of understanding about Autism led to my autistic child waiting 1 hour and 10 minutes in December 2016 for an asthma check-up, which was subsequently cancelled and rescheduled without notifying me, despite having a card with the original appointment details from reception. No apology was offered by the reception staff, but asthma specialist Nicola was extremely apologetic and made a new appointment in January, as my son was incredibly stressed and agitated, even knocking a computer off the desk. The scheduling was a complete nightmare. On a positive note, all the nurses were incredibly kind and helpful.
Customer S.
9 years ago
Bad!
Terrible healthcare practice with dangerous staff attitude
Should you happen to encounter this neglectful, apathetic medical facility engulfed in flames, dial emergency services immediately. If it's safe, potentially attempt to evacuate any patients, then simply depart. The staff won't express gratitude for your rescue efforts; they'll be preoccupied calculating how to clock out early while maintaining full compensation. Encountering any difficulties with them? Challenge them to recall their last instance of exceptional patient care - they'll quickly fall silent. These are quintessential parasitic individuals who could exclusively survive within a bureaucratic public healthcare framework, particularly prevalent in regions like Wales. The most telling aspect is their remarkable proficiency in what they consistently fail to accomplish for patients.