St John's Surgery

Exceptional healthcare with caring and attentive staff

The front desk team consistently displays exceptional courtesy and approachability whenever I've called. Their communication skills are outstanding. The physicians are attentive, taking ample time to understand patient concerns and conducting comprehensive examinations. Overall, this medical practice offers a welcoming environment that I would gladly endorse to anyone seeking a reliable healthcare provider.

Terrible customer service from unresponsive company

Terminated their telephone service.

Excellent healthcare with friendly staff and convenience

Excellent medical clinic with outstanding service. The staff are incredibly welcoming and approachable. They consistently communicate clearly and keep patients well-informed. Spacious parking facilities available. Convenient drive-through setup for Covid and influenza immunizations.

Positive experience defies previous negative expectations

Despite the numerous critical comments I've encountered, I feel compelled to share that I've experienced outstanding care from a compassionate and supportive team, which stands in stark contrast to my encounters with other medical facilities I've been registered with previously.

Uncaring doctor destroyed my fragile mental health

After a three-week wait for a critical appointment, I arrived just a minute late. Dr Rooproy, the physician I saw, displayed zero compassion when I entered the surgery visibly distressed and in tears due to severe anxiety. She immediately focused on my tardiness without acknowledging my emotional state. Without reviewing my medical history, she hastily suggested an antidepressant. When I mentioned I was already taking the medication, she casually recommended doubling the dosage without verifying my current prescription or conducting any proper assessment. The appointment felt rushed and only intensified my anxiety, leaving me feeling unheard and unsupported. In my 61 years, I have never encountered a more inadequate medical practice, and the reception staff's lack of interpersonal skills only compounds the overall poor experience. This surgery represents the lowest standard of healthcare I have ever encountered. Mrs Walsh

Pharmacy nightmare destroying my life with negligence

This establishment has practically destroyed my existence. I'm Richard Crosbie, a local resident of Terrington. I suffer from severe seizures and rely on sodium valproate for control, but for the past 5-6 weeks, my medication has been unavailable. Every Monday, I've collected my prescription electronically, but suddenly it stopped. When I inquired, they accused me of lying about my usual pickup day, claiming I've always collected on Tuesdays - which is completely false. The pharmacy staff who have served me for years can confirm my Monday routine. Here I am on another Tuesday, still without my sodium. My other controlled medications are processed, so why not this critical medication that prevents potentially life-threatening seizures? They'll distribute tramadol and xenidate freely, but withhold the tiny tablet that prevents my medical emergencies. I've experienced another seizure this morning. I'm utterly exhausted from falling, fitting, and repeatedly injuring myself. I'm tired of ending up in Kings Lynn QE hospital, wasting medical resources because the surgery refuses to do their job. When I ask about my medication, their response is callously, "that's not our problem." The doctor has even labeled me a drug addict because I collect weekly - a schedule determined by my neurobiologist during extensive treatment trials. I've reached my breaking point. I'm documenting everything and will expose this negligence across every possible media platform. Perhaps public awareness will prevent such treatment of patients. My situation is devastating. My 4-year-old daughter is terrified of me. I'm unable to safely care for her, bath her, drive her, or even walk her down the path due to unpredictable seizures. My partner must constantly supervise me. I've desperately begged for this medication - not just for myself, but for my daughter, so she doesn't have to witness her father seizing, biting his face, creating wounds in his forehead and jaw. Ultimately, you simply do not care. You'll collect your paycheck regardless of the harm caused. I will pursue legal action and challenge this surgery through every possible court. It's time the Terrington St. John surgery stops destroying lives.

Terrible service and unwelcoming staff nightmare

Steer clear! The employees are incredibly disrespectful and create an uncomfortable, degrading atmosphere that leaves you feeling utterly humiliated.