Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, particularly regarding clinical care and professional expertise. Many patients report satisfaction with appointment scheduling, welcoming reception experiences, and responsive service. Communication and compassionate care are frequently highlighted as strengths, with patients noting prompt responses to health concerns and supportive interactions during visits.

However, some negative experiences emerge around specific service areas. Reception courtesy has been questioned in isolated instances, and appointment access difficulties are noted by certain patients, including concerns about booking availability and service area restrictions affecting registration. One patient reported frustration with telephone booking procedures and high call volumes. Communication issues appear in a small number of reviews, with concerns raised about the appropriateness of clinical guidance provided by reception staff rather than medical professionals.

Overall, the practice demonstrates strong clinical performance and continuity of care for established patients, though appointment access and reception consistency present areas where patient experience varies.

Appointment

65.71 %
Great

Reception

68.29 %
Great

Cleanliness

75.00 %
Great

Care

82.14 %
Great

Respect

72.86 %
Great

Seen on time

62.86 %
Average

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MB

Maria B. Google 11 months ago

Rating

Bad!

Long Wait Ruined My Medical Appointment

Today I phoned my GP at 8am and found 30 people ahead of me, which seemed unbelievable. I have current medical concerns and urgently needed a doctor to provide a cancellation certificate for my holiday packages to get my money back, as I must remain in the UK for my treatment. I'm extremely frustrated and stressed, which I'm advised to avoid. This GP practice is the worst I've ever encountered, with perpetually overbooked appointments that are completely unacceptable.

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MA

Melanie A. Google one year ago

Rating

Excellent!

A Dedicated Doctor Who Goes Above and Beyond

Dr Patel has been our family physician for two decades. He stands out as the most compassionate and dedicated medical professional I've ever encountered. When a patient's medical situation is critical, he goes above and beyond to provide care, whether through an in-clinic consultation or a home visit. Even during the pandemic, he remained committed to serving our community without hesitation. A genuinely exceptional healthcare provider. My heartfelt gratitude to him!

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SH

Simon H. Google one year ago

Rating

Excellent!

Professional and caring dental team

Exceptional and reliable patient care across the board. The entire staff demonstrates impressive professionalism and skill.

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CC

Cordelia C. Google one year ago

Rating

Excellent!

Dr. Patel Saved My Day at This Clinic

Without question, this medical practice stands out as the top clinic in London, consistently providing exceptional support. Dr. Patel is an outstanding physician who always makes time for patients, and I cannot recommend them highly enough. Steve

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WD

William D. Google 2 years ago

Rating

Bad!

Ashraf Zaman's Rude and Dismissive Approach

My encounter with this medical practice was utterly disheartening, primarily because of Ashraf Zaman. During our morning phone conversation, he repeatedly interrupted me, displaying extreme impatience and discourtesy, which was particularly inappropriate given the sensitive nature of a mental health discussion. It was evident that he lacks basic empathy and demonstrates minimal concern for his patients. He consistently scheduled appointments only to inform me that the medication was unlicensed, effectively wasting both our time. When I raised this issue, he dismissively stated this was his approach, exhibiting complete indifference and an obstinate attitude toward patient care. Moreover, I had been enduring a condition for nearly a year. His response was a callous "it is what it is," suggesting no further options existed, leaving me in significant distress. In contrast, my partner consulted their GP and quickly received compassionate, effective treatment. Additionally, a young female staff member gave me a judgmental look when I requested an x-ray for a prolonged, painful cough to rule out serious complications, which further highlighted the clinic's toxic environment and pervasive attitude of condemnation. The previous reviews of this GP practice bear no resemblance to my experience, potentially indicating recent staff changes. I cannot emphasize enough how strongly I advise against seeking treatment here.

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JP

Joanne P. Google 2 years ago

Rating

Excellent!

Caring Team Made My Medical Visit Smooth

I've consistently received top-notch care at this medical facility. The entire team demonstrates remarkable professionalism and genuine empathy during every interaction. I wholeheartedly endorse this practice to anyone seeking quality healthcare!

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AC

Audrey C. Google 2 years ago

Rating

Excellent!

Smooth, Professional Martial Arts Training

SKD practice represents the pinnacle of streamlined performance and stands as an unparalleled jewel among SKD practitioners.

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A

Anthony 2 years ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Outstanding GP and MDT

I have complex needs and have gone through very tough times recently. Dr Patel and his team are impeccable. Navigating the failing Tower Hamlets mental health services, ensuring I got the support I needed. Responsive, diligent, a true multi disciplinary team. Faultless, with all the bad press about GPs Dr Patel and his team are bucking the trend. His framework albeit not perfect because of forces put of his control is worthwhile government and central NHS looking to as best in class.

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RH

Rokia H. Google 3 years ago

Rating

Excellent!

Friendly doctors who actually listen

Incredible primary care physician who provides prompt communication and accommodates same-day consultations, even for non-urgent matters, without ever making patients feel hurried. The entire office team is wonderfully friendly and supportive!

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FM

Flavia M. Google 3 years ago

Rating

Excellent!

Quick Care from Dr. Patel

Exceptional medical service, with prompt and comprehensive responses to health concerns, and a willingness to provide in-person consultations. Dr. Patel deserves recognition for this outstanding approach to patient care!

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JB

Jayne B. Google 3 years ago

Rating

Excellent!

Professional nurse helped me prep for Africa

I consulted with Ionna at my local doctor's office near St Katherine Docks for pre-travel immunizations. Her professionalism and expertise were truly exceptional, providing me with comprehensive guidance for my upcoming African journey. While I'm not typically inclined to write reviews, her remarkable level of care and medical knowledge compelled me to share my experience.

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HA

Hisham A. Google 3 years ago

Rating

Great!

Plenty of Tasty Options at the Food Court

Diverse dining options available

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SH

Sandi H. Google 3 years ago

Rating

Excellent!

Psoriasis Treatment That Changed My Life

I've battled intense psoriasis, and the medical team at this clinic have ultimately brought an end to my prolonged struggle. I cannot adequately express my appreciation. Living with psoriasis is incredibly emotionally draining, but since Dr. Patel recommended the treatment, I'm now able to confidently wear short sleeves and feel liberated as my skin gradually recovers. I'm truly at a loss for words to convey my deep gratitude. Thank you...xxx

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SA

Stacie A. Google 3 years ago

Rating

Excellent!

Friendly doctors, quick appointments every time

Exceptional primary care physician. The staff is incredibly friendly, the doctors are top-notch, and scheduling appointments is always quick and convenient.

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FN

Francesco N. Google 4 years ago

Rating

Bad!

Unhelpful Advice About My Covid Booster

I received a notification prompting me to schedule my covid booster shot. When I phoned to inquire about the recommended interval between a positive test and vaccination, I was merely directed by a front desk staff member. Without seeking any details about my specific circumstances, they casually claimed there should be no problem, which seemed inappropriate (shouldn't a medical professional be making such an assessment?). They ultimately suggested I contact 119 for further guidance.

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LB

Larisa B. Google 4 years ago

Rating

Excellent!

Quick and Caring Surgery with Dr. Patel

The surgical procedure was exceptional, with a highly responsive team and prompt scheduling. Dr. Patel demonstrated remarkable compassion and warmth throughout the process.

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SK

Stephanie K. Google 4 years ago

Rating

Excellent!

Dr. Patel's Team Truly Cares

Dr Patel's practice is absolutely exceptional! They consistently provide meticulous and compassionate medical attention. I'm incredibly fortunate that our family resides within the service area of this outstanding healthcare team.

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IB

I B. Google 5 years ago

Rating

Excellent!

Friendly doctors at St Katharines Dock Practice

St Katharines Dock Practice is truly exceptional. Dr Patel and his colleagues demonstrate impressive expertise and consistently show dedication to meeting our healthcare requirements. I'm grateful to be a patient at this wonderful medical facility.

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XX

Xalara X. Google 5 years ago

Rating

Excellent!

Dr Patel's Team Saved Me Money and Stress

After being a patient here for over seven years, I can confidently say that Dr. Patel and his staff are truly exceptional. The level of care I've received at this compact clinic has consistently surpassed my expectations, especially when compared to the medical services provided by my previous workplace-sponsored health insurance. Their commitment to patient well-being is remarkable, and I've always felt thoroughly supported during my visits.

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GL

George L. Google 5 years ago

Rating

Excellent!

Caring Staff Helped Me Through My Medical Concern

I reached out to the office and, true to form, was met with outstanding assistance—initially from Ms. Cousins and then from Dr. Patel. The level of care and professionalism demonstrated by this practice is truly remarkable!

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 74883653
  • 12-14 Nightingale House 50 Thomas More Street London E1W 1UA

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, particularly regarding clinical care and professional expertise. Many patients report satisfaction with appointment scheduling, welcoming reception experiences, and responsive service. Communication and compassionate care are frequently highlighted as strengths, with patients noting prompt responses to health concerns and supportive interactions during visits.

However, some negative experiences emerge around specific service areas. Reception courtesy has been questioned in isolated instances, and appointment access difficulties are noted by certain patients, including concerns about booking availability and service area restrictions affecting registration. One patient reported frustration with telephone booking procedures and high call volumes. Communication issues appear in a small number of reviews, with concerns raised about the appropriateness of clinical guidance provided by reception staff rather than medical professionals.

Overall, the practice demonstrates strong clinical performance and continuity of care for established patients, though appointment access and reception consistency present areas where patient experience varies.

Appointment

65.71 %
Great

Reception

68.29 %
Great

Cleanliness

75.00 %
Great

Care

82.14 %
Great

Respect

72.86 %
Great

Seen on time

62.86 %
Average
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