St Lawrence Road Surgery
Average! (43 reviews)
Average! (43 reviews)
Patient feedback reflects a mixed experience with notable variation across the review period. Earlier feedback highlighted courteous clinical staff, compassionate care delivery, thorough consultations, and welcoming environments. However, from 2019 onwards, significant concerns emerged regarding appointment availability and booking difficulties, with patients reporting prolonged waiting times and challenges reaching the practice by telephone. Communication breakdowns between teams and rushed consultations became recurring themes, alongside administrative inconsistencies with test results and prescription management.
A marked decline was reported following staffing changes around 2021 to 2022, with multiple patients noting reduced service quality and a shift away from patient-centred care. Reception experience remained variable, though some praised the team's courtesy and responsiveness. Concerns about limited appointment availability outside working hours and dismissive attitudes toward patient concerns were documented, with several patients considering alternative providers.
More recent feedback from late 2023 onwards indicates improvement, with patients reporting better access to appointments, responsive communication through online systems, and compassionate care delivery. The practice appears to have stabilised following team expansion, though some ongoing challenges persist around telephone access and appointment availability during peak demand periods.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient feedback
Track improvement over time
Export evidence for CQC inspections
Claim your profilePractices that reply receive 3× more positive follow-up feedback
Patient feedback reflects a mixed experience with notable variation across the review period. Earlier feedback highlighted courteous clinical staff, compassionate care delivery, thorough consultations, and welcoming environments. However, from 2019 onwards, significant concerns emerged regarding appointment availability and booking difficulties, with patients reporting prolonged waiting times and challenges reaching the practice by telephone. Communication breakdowns between teams and rushed consultations became recurring themes, alongside administrative inconsistencies with test results and prescription management.
A marked decline was reported following staffing changes around 2021 to 2022, with multiple patients noting reduced service quality and a shift away from patient-centred care. Reception experience remained variable, though some praised the team's courtesy and responsiveness. Concerns about limited appointment availability outside working hours and dismissive attitudes toward patient concerns were documented, with several patients considering alternative providers.
More recent feedback from late 2023 onwards indicates improvement, with patients reporting better access to appointments, responsive communication through online systems, and compassionate care delivery. The practice appears to have stabilised following team expansion, though some ongoing challenges persist around telephone access and appointment availability during peak demand periods.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Ali D.
9 years ago
Excellent!
Staff took time to listen and care
Wonderful team members who are genuinely caring, and the clinicians here really make an effort to hear what you have to say. They're attentive, considerate, and conduct thorough consultations!
Julie T.
9 years ago
Excellent!
Quick response when my son fell ill
The practice provided excellent care for my child when he became unwell at a family member's home!
Soapysocks S.
9 years ago
Excellent!
Staff were helpful and attentive
Excellent team members