St. Margarets Medical Practice

Compassionate doctor who actually listens

Following a series of letdown encounters with general practitioners, finding a physician who genuinely demonstrates compassion was incredibly uplifting. Dr Brough attentively heard my concerns, thoroughly examined my medical situation, and successfully provided a resolution. I'm sincerely appreciative of her exceptional approach and wholeheartedly endorse her as a healthcare professional.

Friendly staff saved the day

Stopped by yesterday seeking assistance. The reception staff were incredibly supportive, demonstrating exceptional dedication. The on-call physician also stepped in to help. My partner's concern is being effectively addressed. Excellent service.

Fast and friendly customer support

Professional and friendly staff consistently provide excellent communication. Scheduling is prompt and efficient. Top-notch customer experience.

Friendly staff who really listen

Consistently outstanding in their assistance. Courteous and dedicated to addressing and solving any concerns that arise.

Friendly staff helped me through moving

I relocated, and I was delighted with the exceptional and welcoming assistance I received. The reception staff were incredibly supportive and accommodating. They consistently managed to schedule appointments for me at convenient times. I am truly grateful for their outstanding work and collaboration. Throughout my visits, I saw various general practitioners who were all compassionate and attentive to my needs; my limited English was never an obstacle. I wholeheartedly recommend St. Margarets Medical Practice for their top-tier healthcare services.

Quick help with surgery website details

Reached out for assistance with website guidance for surgical procedure around noon and got a comprehensive response before the day concluded. Truly exceptional customer service, much appreciation for their help.

Friendly kay, but terrible doctors

Kay, the receptionist, consistently displayed warmth and excellent customer service, yet the temporary physicians were completely ineffective and disappointing.

Quick and caring medical care

A significantly improved experience with more efficient and individualized care compared to my former medical facility with multiple providers.

Endless waiting for test results

The phone service is absolutely terrible !!!!!! Nobody picks up the line. I've been attempting to reach someone about my test results, and despite waiting 10, 12, and another 15 minutes, I STILL CAN'T GET THROUGH! I've tried every single menu option, and there's STILL NO RESPONSE!

Terrible reception blocking patient appointments

Every interaction my family or I have with this practice results in being dismissed. I'm set to travel soon and, as an NHS employee, I explained to the reception that my shift work prevents me from physically coming in to complete a waiting list form for travel vaccinations. Their response? Complete indifference. This medical practice seems intent on avoiding patient care and consultations. While some of the GPs are excellent, the appointment process and reception staff are incredibly unprofessional. I'm extremely frustrated that the fundamental principle of seeing your GP before other healthcare professionals has been completely abandoned at this surgery. I will be escalating this complaint through the Clinical Commissioning Group because their current approach to patient service is unacceptable. Significant improvements are urgently needed in how they manage and treat patients.

Pleasant wait and helpful staff

The front desk team was incredibly welcoming and supportive. I really valued their honesty when they were uncertain about something, and they didn't attempt to give me a misleading response. When I entered the phone queue, the wait wasn't unbearably long like it can be at other organizations. Getting seen by the nurse was also quite prompt, without an excessive delay.

Quick help from caring doctors

From the moment I arrived, the receptionist was incredibly supportive, and the process flowed seamlessly, particularly with the involvement of Dr. Bipin Champaneri and the initial physician I consulted. Throughout my long-standing relationship with St. Margarets, I have consistently experienced top-notch service and compassionate care from all medical professionals and support staff. My heartfelt gratitude goes out to everyone.

Rude receptionists ruined my doctor visit

Friendly and competent doctors...but the reception team is terrible. Classic grumpy middle-aged administrative staff who become irritated when patients seek assistance. I hadn't visited recently and was unaware of their new touch screen check-in system, which I discovered through a disapproving grimace and patronizing attitude. Pardon me for disrupting your idle chatter and apparent busy work?

Phone never answered at this surgery

Getting hold of anyone at this practice has become impossible. Phone calls during typical hours consistently go unanswered for extended periods, easily ten minutes or more. Without fail. Even when following their online instructions for repeat prescriptions, communication is non-existent. Half the time, prescriptions aren't even processed, and response messages have completely disappeared. This used to be an excellent medical practice, but now it's frustratingly unreliable.

Friendly doctor who took time to explain

Compassionate and attentive, takes time to thoroughly explain medical information to patients with care and understanding

Terrible new management ruined everything

Revolting. The new management overhauled my long-standing, effective scripts without justification. What was once a commendable medical practice has devolved into a profit-driven enterprise, prioritizing financial gain over patient care. Steer clear!

Friendly receptionists made my day

Today, I'm focusing solely on the front desk service. We've been patients at this practice for a year, and while securing an appointment for an adult can be challenging (as is common elsewhere), the standout feature here is the consistently courteous and competent reception staff. Having encountered numerous reception teams that fall short, this one is a refreshing change. I can't yet comment definitively on the doctors, but the reception team's performance speaks volumes. My appreciation goes out to the front desk for their exceptional work.

Endless queue and rude receptionists

It's highly dubious that regardless of when you attempt to schedule an appointment, you're perpetually told you're "10th in line". Each time the phone connects, the call abruptly disconnects, forcing you to redial repeatedly. This phone system appears deliberately constructed to prevent patient access. On the rare occasion you actually get through, the front desk staff display neither courtesy nor warmth. Their patient load clearly overwhelms their administrative capacity. The physicians themselves represent the sole positive aspect, but only after navigating an exhausting gauntlet just to secure an appointment.

Rude staff and broken information requests

The front desk personnel are extremely discourteous and invasive. I submitted freedom of information requests several months back, and they have clearly missed their legal response deadline. Several physicians demonstrate a complete lack of compassionate care. The pricing mechanisms are wildly inconsistent. I strongly recommend finding an alternative medical practice.

Friendly doctor who really listened today

I visited Dr. Melrose for my scheduled consultation, and the experience exceeded my expectations. His demeanor was highly professional, he demonstrated excellent listening skills, and provided incredibly supportive guidance throughout our interaction.