St Marks Medical Centre (Tcg Medical)

Disappointingly useless.

As a recent resident in southport, I had an acute need to see a doctor. After trying for two days to register online, which didn't work, so i had to go in. I was then told it would be at least a week to register, that i would have to keep calling to find out if i was registered or not before finally having an unknown wait time after that to actually get an appointment. When I asked if there was any way to see a doctor, I was told to just go to A+E, that there was no other option. Can't make an appointment, and already trust is undermined.

Excellent care from a compassionate doctor

Dr. Roberts provided exceptional care during my visit. He was meticulous in his examination, demonstrated true professionalism, and showed genuine kindness throughout our interaction.

Worst customer service ever avoid this place

Absolutely terrible customer service from the front desk staff. Their demeanor was shockingly unprofessional, and it's clear they lack the basic interpersonal skills required for a customer-facing role.

Friendly service that exceeded my expectations

Exceptional team members who go above and beyond to provide excellent assistance and support.

Compassionate care that truly helped my health journey

The physician was attentive, helping me feel calm and quickly arranged the necessary specialist consultations.

Exceptional healthcare experience at st marks clinic

The entire staff at St Marks delivered an outstanding experience with their professionalism, effectiveness, and warm approach. Their commitment to patient care is unmatched, and I'm completely satisfied with their service. These dedicated NHS healthcare workers are truly exceptional, and I wouldn't consider seeking medical attention anywhere else. An absolute perfect rating of 10/10.

Exceptional healthcare with warmth and compassion

The staff here consistently demonstrate exceptional professionalism, greeting patients with warm, genuine smiles. I feel incredibly fortunate to be a patient at St Marks Medical Centre, which truly feels like a life-preserving facility.

Excellent service with professional and timely care

Saw me right on time for my scheduled visit. The staff thoroughly addressed my inquiries and directed me to the appropriate medical departments. Much appreciation for the efficient service.

Smooth check-in with helpful nurse communication

Swift check-in via self-service kiosk. Nurse proactively communicated her delayed arrival, but wait time was minimal at just 5 minutes. Transparent communication and solid professional guidance. Satisfied with the overall experience!

Caring doctors and staff make st marks shine

St Marks is an outstanding medical practice. While securing an appointment can be tricky, as is common with many GP offices these days, I generally find their scheduling quite manageable. The doctors are genuinely attentive, with one physician being particularly exceptional. Their nursing staff are not only competent and professional but also warm and approachable. Regarding the front desk team - contrary to the stereotypical perception of GP receptionists being intimidating - I've consistently found the staff here to be remarkably accommodating and pleasant. They always strive to assist me and maintain a welcoming demeanor. Considering my personal interactions, I can wholeheartedly endorse St Marks without any reservations.

Caring doctors who truly listen and help

Quickly attended to during my visit, with thorough and careful examination. The staff recommended a follow-up to monitor my condition and develop a comprehensive treatment strategy. Outstanding care! Much appreciation.

Quick and professional blood test experience

Superb experience! My blood draw session started precisely as scheduled, and the phlebotomist was incredibly friendly and professional throughout the entire process.

Quick and professional medical service

Received quick and timely service.

Amazing service with friendly staff

This experience was truly fantastic and exceeded my expectations in every way.

Compassionate care that truly exceeded my expectations

The medical staff went above and beyond, and I was genuinely impressed by how attentive the physician was to everything I shared during my appointment.

Compassionate nurse makes healthcare journey smooth

Fantastic interaction with Nurse Elliott, a healthcare professional I've consulted multiple times previously. Scheduling an appointment with her is incredibly straightforward and convenient. It's unfortunate that securing a doctor's appointment isn't as seamless in comparison.

Great doctor attentive and caring service

Visited the clinic yesterday, and the physician was wonderful. They attentively heard my concerns and performed a thorough examination. It would be fantastic if we could continue seeing the same doctor as we did in the past.

Exceptional medical care with friendly and efficient staff

The clinic is exceptionally well-run, with a welcoming reception team that truly goes the extra mile to secure timely doctor appointments within their scheduling constraints. Even when occasional challenging patients arise, the staff handles these situations adeptly and always provides alternative solutions. While the clinic can get quite busy, patient flow remains efficient, with wait times rarely exceeding 15-20 minutes - quite reasonable given the high daily patient volume. The pharmacy personnel are remarkably knowledgeable and supportive. The medical professionals, including doctors and nurses, are approachable and genuinely committed to understanding the underlying reasons for patient visits. Having been a patient at St Marks for numerous years, I can confidently say it's an extremely well-organized healthcare facility. Kudos to the entire team for maintaining such high standards of care. Update 16/9/25 Today's blood test was performed by nurse Elizabeth, who is absolutely exceptional. Her professionalism, kindness, and consideration are outstanding. She creates an incredibly welcoming environment that immediately puts patients at ease during procedures. I was thoroughly impressed with my visit and Elizabeth's remarkable approach to patient care. Continued excellent work! 😊

Excellent gp service with caring and helpful staff

I was thoroughly impressed by the quality of care at this general practice. The entire team demonstrated exceptional professionalism, friendliness, and compassion during my visit. The process was seamless, and I felt genuinely cared for from start to finish. My sincere appreciation goes out to the staff!

Exceptional care from start to finish

Superb service with incredibly supportive staff across the board - from the welcoming reception team to Dr. Robinson and the pharmacy personnel, who were all remarkably kind and accommodating.