St Marks Medical Centre (Tcg Medical)
Great! (65 reviews)
Great! (65 reviews)
Patient feedback reveals a mixed experience at the practice, with significant contrasts between clinical care and administrative processes. Many patients report positive interactions with medical professionals, who are frequently described as attentive, thorough, and compassionate during consultations. Reception and booking experiences receive consistent praise from satisfied patients, with staff noted for courtesy and helpfulness. However, appointment access remains a substantial concern, with multiple patients describing lengthy delays in securing consultations, extended telephone waiting times, and frustration with the booking process. Some patients report difficulty with registration procedures and inconsistent communication about appointment availability.
Clinical care quality is generally well-regarded, with patients appreciating the time doctors and nurses invest in listening and explaining procedures clearly. Blood tests and routine examinations are frequently described as efficiently conducted with professional skill. The practice environment and organisation are highlighted positively by long-term patients who value continuity and the welcoming reception team. Conversely, a minority of patients have experienced unprofessional reception interactions and challenges accessing timely appointments, which has undermined their confidence in the service. These administrative barriers contrast sharply with the competence and care demonstrated during actual clinical encounters, suggesting the practice delivers strong clinical outcomes but faces challenges with appointment availability and initial access.
Appointment
Reception
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Seen on time
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Patient feedback reveals a mixed experience at the practice, with significant contrasts between clinical care and administrative processes. Many patients report positive interactions with medical professionals, who are frequently described as attentive, thorough, and compassionate during consultations. Reception and booking experiences receive consistent praise from satisfied patients, with staff noted for courtesy and helpfulness. However, appointment access remains a substantial concern, with multiple patients describing lengthy delays in securing consultations, extended telephone waiting times, and frustration with the booking process. Some patients report difficulty with registration procedures and inconsistent communication about appointment availability.
Clinical care quality is generally well-regarded, with patients appreciating the time doctors and nurses invest in listening and explaining procedures clearly. Blood tests and routine examinations are frequently described as efficiently conducted with professional skill. The practice environment and organisation are highlighted positively by long-term patients who value continuity and the welcoming reception team. Conversely, a minority of patients have experienced unprofessional reception interactions and challenges accessing timely appointments, which has undermined their confidence in the service. These administrative barriers contrast sharply with the competence and care demonstrated during actual clinical encounters, suggesting the practice delivers strong clinical outcomes but faces challenges with appointment availability and initial access.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Rose J.
9 months ago
Excellent!
Decent product meets basic expectations
Satisfactory 👍
Renate R.
9 months ago
Great!
Quick and efficient medical service today
Phoned early in the morning and successfully secured a last-minute consultation that very day. The physician was personable and supportive.
Sandie D.
9 months ago
Excellent!
Professional service that exceeded my expectations
Swift, courteous, and personable service!
Mavis S.
9 months ago
Great!
Compassionate doctors make all the difference
Exceptional service and meticulous detail
Brian D.
9 months ago
Excellent!
Great service at st marks medical centre
My experience at St Marks Medical Centre was top-notch, just as it has been consistently.
Chris B.
9 months ago
Excellent!
Great service with a smile
Highly professional, with staff demonstrating exceptional friendliness and remarkable courtesy throughout our interaction.
Mr P.
9 months ago
Excellent!
Compassionate care from an exceptional healthcare professional
A highly competent and friendly nurse practitioner who provides excellent care and communication.
Graham W.
9 months ago
Excellent!
Exceptional service with friendly and helpful team
Highly courteous and exceptionally friendly personnel who demonstrate outstanding professionalism.
Jose A.
9 months ago
Excellent!
Great product meets all my needs
Highly satisfactory, appreciate it greatly
Debbie M.
9 months ago
Excellent!
Compassionate doctor listens and helps me feel better
The physician I consulted today was incredibly approachable and understanding when discussing my health concerns. Their compassionate manner helped me feel relaxed and confident that my medical issue would be effectively addressed, which made me genuinely satisfied with the entire consultation.
Angela T.
9 months ago
Great!
Quick and friendly customer support
Satisfactory assistance provided
Brian F.
9 months ago
Excellent!
Smooth service beyond expectations amazing delivery
Top-notch service with punctual delivery, impeccable execution, and incredibly welcoming personnel - definitely deserving more than the standard 5-star rating!
Doug G.
9 months ago
Excellent!
Smooth sailing with reliable customer support
Smooth transaction, everything went exactly as expected with no hitches, just straightforward and reliable assistance.
Cheryl D.
9 months ago
Excellent!
Great service with friendly communication
Highly competent and meticulous. Approachable and great communicator.
Derek J.
9 months ago
Excellent!
Friendly nurse made my health check easy and pleasant
The healthcare professional administering my blood pressure screening and blood draw demonstrated exceptional expertise and provided comprehensive, clear information throughout the entire process.
Egle C.
9 months ago
Excellent!
Friendly service from laura saved my day
Laura at the front desk was incredibly helpful and went above and beyond to assist me - I truly appreciate her support 😊
Glenda H.
9 months ago
Great!
Frustrating wait but amazing doctor saves the day
Scheduling a medical consultation has been an absolute ordeal. I spent an entire month attempting to secure an appointment. However, the physician I finally consulted with yesterday was exceptional - both attentive and competent. He carefully listened to my concerns and articulated his explanations with remarkable clarity. My praise is exclusively for the doctor, not the medical practice's administrative processes.
William J.
9 months ago
Excellent!
Amazing care and compassion at this hospital
The front desk staff member was incredibly compassionate and supportive, a truly delightful individual. The physician provided a comprehensive update on her medical status and was equally attentive. I could not have imagined receiving more exceptional care anywhere else.
Jess M.
9 months ago
Excellent!
Exceptional service with a warm and caring touch
Always incredibly compassionate and supportive. Zero problems encountered. Every staff member is wonderfully accessible and friendly. We truly appreciate everything you do for us and our loved ones.
Patricia P.
9 months ago
Excellent!
Great medical care with compassionate doctor
Top-notch care from a compassionate physician who went above and beyond to ensure my comfort and understanding during the visit.